Cancelling Broadband and leaving NTL

Originally Posted by Scooby

for the last time....You have paid money to the Royal Mail for them to deliver a letter to ntl, if they say to you, 'oh sorry, we don't know whats happened to it, it hasn't been signed for' and you accept that as an answer!!

Then well sorry.....your a fool!!

the Royal Mail have had 1000's of complaints recently for undleivered letters, not signed for letters, when they should of been etc....so rather than speculating on here, maybe it would be best if you eithier ring ntl and find out of they got it, or ring the RM and tell tell them to find out whats happened to a letter you sent recorded delivery, your their customer and for them not to give you an answer is pathetic!!

oh and to set you straight....


Not sure what you mean by that, but i don't work for ntl!! just trying to tell you that what you are saying is probably not ntl's fault!!

I think your last sentence sums it up really... 'That's why we have to send by recorded delivery to make sure there is a record of delivery'....

couldn't agree more with you, thats why its not acceptable for the RM not to be able to tell you whats happened to it!!!

To run with this hows this.

I was overcharged by the Thistle hotel last week, Should i

A. Contact the hotel and find out why they have overcharged me.
B. I am ****ed at NTL to i will blame them for it and demand they sort it out.
c. Contact the hotel find out why they overcharged me and then blame NTL.

Which do you think DeadKenny would do.

Answers on a postcard please.

[steven_azari]

option 4!

contact thistle hotel with bomb threats

[DeadKenny]

Originally Posted by Scooby

Then well sorry.....your a fool!!

Thanks

Not sure what you mean by that, but i don't work for ntl!! just trying to tell you that what you are saying is probably not ntl's fault!!

Well it's just that you seemed to speak with some authority about NTL never refusing to sign for a letter so I assumed you must work for them to know this


Anyway, here's the latest development...

Got home and there's a message on my phone about 6pm from NTL saying they received my letter dated the 18th Oct and will be cancelling as of the 18th Nov (tomorrow).

So, it seems problem solved.

Interesting that one of the guys here who PM'd me and checked my account details said there was no record of any correspondance in this matter.


Thanks for being "understanding" of a p'ssed off customer by the way guys (except the guy who PM'd me who was of help). I'll leave you all alone. I hope this kind of attitude isn't reflected when you deal with customers on the phone

[Graham F]

Originally Posted by DeadKenny

Thanks


Well it's just that you seemed to speak with some authority about NTL never refusing to sign for a letter so I assumed you must work for them to know this


Anyway, here's the latest development...

Got home and there's a message on my phone about 6pm from NTL saying they received my letter dated the 18th Oct and will be cancelling as of the 18th Nov (tomorrow).

So, it seems problem solved.

Interesting that one of the guys here who PM'd me and checked my account details said there was no record of any correspondance in this matter.


Thanks for being "understanding" of a p'ssed off customer by the way guys (except the guy who PM'd me who was of help). I'll leave you all alone. I hope this kind of attitude isn't reflected when you deal with customers on the phone

you assumed wrong then didn't you, i worked for ntl up until last march.

So basically you have been bitv=ching about ntl not signing for the letter when it turns out they did accept your letter, but due to Royal Mails failings they were not asked to sign for it. The problem was you were aiming your anger at the wrong company for a lot of this thread hence you lost the understanding of most people who poted on this thread!

anyway glad its sorted for you, so ntl don't turn letters away as you seemed so sure they do

[DeadKenny]

So where am I at...

NTL took the money for November. I cancelled the direct debit and December's bill has a credit... great...

...except on calling NTL to ask where my money is, they say it will probably take at least 3 months to send it! So I'm still not rid of NTL yet

Apparently there is a huge back log of refund cheques... I wonder why?


P.S. It's strange that on the very day I posted on here about that letter I get a call from NTL, but anyway .

Meanwhile, my PlusNet service is going great. No more randomly disconnecting Internet, and no more crap customer service .

Enjoy your NTL love-in guys, and thanks for the "help"

[Chris W]

Enjoy your NTL love-in guys, and thanks for the "help"

You're welcome. next time remind me that i don't get paid for helping on these forums (mumbles "ungrateful *******") good luck with your adsl provider.

MB