Is it possible to order NTL cable?

[ian@huth]

Originally Posted by andre

Hi, I see your point, but stricly speaking they did not provide the cable initially as the flat was wired already.
I do not mind paying for this, just would like the thing to work properly.

Thanks
Andrea

Even though the flat was already wired, it wasn't wired with cabling suitable for NTL DTV use. More than likely a cheap co-ax for an outdoor aerial. The NTL engineer that did the initial install should have recognised that the existing cable was inadequate and replaced it with the correct quality of cable. I would presume that the existing cable isn't tacked under the floor so it should be possible to use this as a pull through for a new cable. NTL should come back and do the cabling again to the correct standard that they should have used in the first place.

As you say that it is a new flat that you have bought the builder should be able to tell you what quality of cabling was used, what it was intended to be used for and where it was routed.

[SMHarman]

Originally Posted by zoombini

Basically Andre want's to get a piece of sattelite coax, fit it under the floorboards himself & then get an NTL engineer round to fit plugs to the ends & sort out the problem.

Although, discussing this with the NTL CS who is arranging the engineer, should organise either the engineer to fit it or someone to supply the correct cable to do it.
As NTL have not provided the correct cable in the first place, then he should not be charged for this.

Someone is a lazy arse & needs a kick! Stop paying your bill due to insufficent service being provided

Not quite, Andre(a) (he or she?) wants the cable under the floor not around the skirting. The floor is not easy to pull up and it looks like the previous owner put the cable under the floor buying it from Do it all or the like.

What NTL need to do is provide the cable, or Andrea needs to buy the right cable from Maplin pull this through under the floor (you may not need to rip the lot up) and then get an installer to reconnect. If an installer saw good quality coax under this floor, I'm sure they would have no hesitation using it in the install to fix the problem.

NTL should be fixing this FOC as Andrea has only just moved into the property so for her (him) this is a new install / contract.

[andre]

SMHarman,

very good resume on the problem.

Andrea

[SMHarman]

Originally Posted by andre

SMHarman,

very good resume on the problem.

Andrea

And are you a he or a she (or do you just not want to tell)?
If you want to change your user name as you missed the a when you set the account up just send a private message to one of the CFTeam.

[altis]

TBH, I doubt that 5m of even the grottiest coax will make an enormous difference to the signal levels. My guess is that there will be a problem with the terminations (ends). What, exactly, have you got at each end of this mysterious cable and do you know that the two ends are connected directly with nothing else in between?

Anyway, if all else fails, I would recommend installing some nylon tubing (such as used in pneumatics) instead of an actual cable. That way you can replace the cable whenever you like.

[Graham M]

Nylon tubing doesnt conduct electricity very well last time i checked

[Nemesis]

Cable has been sent ... and I think, received.