[merged] Aspect Ratio Problems

[Sipowicz]

Originally Posted by Proppinupthebar

Where in the UK are you mate? The reboot should get rid of the issue that people are talking about here.

In East Anglia, North of Cambridge and South of Peterborough! The reboot did not fix it! - not been watching TV today, trying to get ToCA RD2 to work!! so I can't say if it's still happening!!

Originally Posted by Sipowicz

In East Anglia, North of Cambridge and South of Peterborough! The reboot did not fix it! - not been watching TV today, trying to get ToCA RD2 to work!! so I can't say if it's still happening!!

Do you know whether the Cambridge (Langley) or Peterborough (Bromley) headends feed you?

I would check your scart leads, or check whether scart control (possibly only a Langley menu option) is set to on. Also check that your scart feeding the TV is fed from the TV out scart socket of the STB and not the VCR out. The TV out has pin 8 switching, the VCR out does not.

[Skaven]

Originally Posted by spiderplant

Do you mean midday or midnight? (If midnight, do you mean Thursday-Friday?)

The Sunday it happened was 12:00 PM afternoon. And again last Friday, I could be watching any channel it doesnt mater which one Propin, it just happens, and then all others are affected, appart from channels that are 16:9 all the time, like BBC.

I cant be bothered with this anymore m8, as Im about to cancel and go to sky, thanks for your help, hope the other guys get fixed

[Jonathan David]

Ok Proppin, it happened to me tonight, caught it on the tivo.

It happened at approx. 10:26p.m. as Sky One was showing Las Vegas. Coming out of the program which was shown 16:9 the adverts were in the squashed 4:3 ratio we have described before.

Originally Posted by Jonathan David

Ok Proppin, it happened to me tonight, caught it on the tivo.

It happened at approx. 10:26p.m. as Sky One was showing Las Vegas. Coming out of the program which was shown 16:9 the adverts were in the squashed 4:3 ratio we have described before.

Yep, I've managed to get a HW version 1 to do it as well. It seems to be a different kind of isue to the L2.9 (Copyright Tristan software name http://www.cableforum.co.uk/board/sh...ad.php?t=12240 ) widescreen issue where boxes forgot their widescreen settings.
I've managed to create this fault on at least two boxes so far. I'm still looking into what actually triggers the issue. Apologies for the inconvienience but be assured its being looked at. You do not have to go into settings to fix the issue, just going in and out of Guide fixes it for a while.

[Mr_Burns]

Is anyone having problems with the aspect ratio on the Langley STBs? This problem has developed over the last week or so. What happens is that a 4:3 image is squashed horizontally so that the picture is really narrow with black bars down the outside (it looks a bit like watching a 16:9 picture on a normal telly). I've got a widescreen TV with the STB output set to 16:9 and the TV switches automatically between 16:9 & 4:3, but I watch non-widescreen programmes in 4:3. I can fix it by going into the guide, but it's starting to get a pain in the bum. So far it's happened on $ky Onâ ¡Ãƒâ€šÃ‚¬, Mix, UK Gold, Q and a few others. Does anyone know if this is a software issue?

Thanks

I have exactly the same problem - the 16:9 picture squashes itself up to 4:3, resetting the box or switching to the guide and back seem to cure it again - but it is very irritating.

It has only started since I got CR3.

[Mr_Burns]

I thought that it was software related, but I can't understand why it's taken so long to manifest itself. I suppose it'll have to wait until the next software update to be fixed I expect it's "coming soon" - I won't hold my breath. I could try phoning faults, but the last time I phoned with a similar problem with Channel Five a couple of years ago I couldn't get ntl to understand what the problem was

[Derek]

I've seen it on Sky One and Sky one Mix over the last couple of days. Can't say I've noticed it on other channels.

Don't think it's software related as nothing has changed in the last few days and it doesn't effect all channels. More than likely something to do with the feed coming from Sky.

Sadly as Proppin no longer inhabits these parts it's unlikely you'll get an answer quickly. Maybe if you post over on Digitalspy he'll be able to check at the source for you.

Originally Posted by dezzo

Don't think it's software related as nothing has changed in the last few days and it doesn't effect all channels.

Sorry Dezzo but I disagree - mine started doing it on various channels just after my CR3 update - it never did it prior.

[Ben_G]

no problems here....Kirklees

[Jonathan David]

http://www.cableforum.co.uk/board/sh...ad.php?t=11793

This is a link to a previous discusstion about this problem. As you can see at the end of it, our sadly missing friend Proppin, had said that ntl had noticed the problem.

[tim1234]

At first I thought this was a problem with the channel itself. But then I went to visual settings on the NTL menu and checked that TV size was set to widescreen. It was. But just checking this and refreshing the setting makes the problem go away. So after looking at the visual setting menu, non-widescreen 4:3 programs are back to normal.

[Tristan]

If this is the same problem as affects the Bromley software, firing up the browser (by going to interactive or the front page of the TV guide) fixes it.

Originally Posted by Jonathan David

[url]This is a link to a previous discusstion about this problem. As you can see at the end of it, our sadly missing friend Proppin, had said that ntl had noticed the problem.

The two threads have now been merged. It's a shame that Proppin decided to leave us - he will always be welcome to re-join.