Confused of Bromley

[matty4donna]

Yes but as i have said this site knows better then most people that it is down to technological barriers why ntl: can't provide your etv. So making news reports that make ntl: out to be victimising their customers because of factors beyond their current control on a site that attracts visitors with not so much knoweldge as other people about telecommunications is wrong. Its not what you are being sold really anyway, you are being sold Digital TV, Telephone and Internet, the rest all being bonus's!

[handyman]

righto, in steps handyman,

basically:-
ex C&W has great software running on $hit hardware.
ex NTL has $hit software running on great hardware.

The work to intergrate the 2 networks is well under way.
Duplications have been done away with and software is being modified to run on ex ntl as well, this is not as simple a task as it seems, there are 7 different hardware versions running on ex ntl and the new software has to run smooth on all.

CR3 is coming too ex ntl.

As for the box's that 'die' during software changes we know which ones are going to 'die' and are replacing these and have been for some time. When CR3 launches this will be a very long thought out upgrade and should be a smooth launch.

Regarding bromley getting the multi screen stuff, well why not? The network can handle it so why restrict the service for those people so people on langley dont feel left out. Only the people posting on this forum as a rule even know we have 2 diff networks, most are happy with the service they recieve and dont constantly post that they are hard done too. CR3 is coming, please let us do our jobs and we will deliver.

If you could only see how big a task it is to seemlessly change the o/s in hundreds of thousands of stb you would maybe have some patience.

Thank you,
HM

[matty4donna]

Originally posted by handyman
righto, in steps handyman,

basically:-
ex C&W has great software running on $hit hardware.
ex NTL has $hit software running on great hardware.

The work to intergrate the 2 networks is well under way.
Duplications have been done away with and software is being modified to run on ex ntl as well, this is not as simple a task as it seems, there are 7 different hardware versions running on ex ntl and the new software has to run smooth on all.

CR3 is coming too ex ntl.

As for the box's that 'die' during software changes we know which ones are going to 'die' and are replacing these and have been for some time. When CR3 launches this will be a very long thought out upgrade and should be a smooth launch.

Regarding bromley getting the multi screen stuff, well why not? The network can handle it so why restrict the service for those people so people on langley dont feel left out. Only the people posting on this forum as a rule even know we have 2 diff networks, most are happy with the service they recieve and dont constantly post that they are hard done too. CR3 is coming, please let us do our jobs and we will deliver.

If you could only see how big a task it is to seemlessly change the o/s in hundreds of thousands of stb you would maybe have some patience.

Thank you,
HM

Explains it all. I can understand the amount of work ntl: have to do and that is why i seem to have more patience with ntl: taking more time with one area of the network then others.

[handyman]

Originally posted by Andre
*Takes a copy of thread*

Can we hold you to that Marl!?

Its mark btw, and yes I and everyone in our office have worked/still working to make sure that as many box's as possible that may cause issues with the download are removed/sorted out.

As you know Andre I only work in faults, I have very little input in software downloads but I assure you we are doing our best to make this download workl right and work right first time.
An assumption could be made that issues currently affecting us are being held back from resolution as too be included in the CR3 download. Its quite disrupting to do a download so will be done in one go.

Originally posted by handyman

Regarding bromley getting the multi screen stuff, well why not? The network can handle it so why restrict the service for those people so people on langley dont feel left out. Only the people posting on this forum as a rule even know we have 2 diff networks, most are happy with the service they recieve and dont constantly post that they are hard done too.
Thank you,
HM

The original ntl network can handle it too. In fact all the data is already hitting original ntl boxes, its just the boxes havent got the software on them yet to process it.

Other than that I agree with the rest of your original post Mark.
For the record I also agree that this site seems to be a ntl bashing site, if you post the same question on both sites I will answer on the other.

[handyman]

Originally posted by Andre
How much more time do you want to give them?

As long as it takes to do the job right.

Do the words "coming soon" mean nothing to you!?

Yes it means its been worked on, and as nothing is really concrete there will not be any dates passed about. After all its a project with no definate end time.

They have had a long time imo, but have chosen to focus on spend the money on just grabbing more and more customers to put their (alerady creaking) network under strain, and have not delivered anywhere near what they said they would-Broadband in London anyone?

Yes just grabbing customers , ah huh, i hear you.

alerady creaking? says who?

london thats miles away :P

[matty4donna]

OK, i have ADSL on a BT line, but my dad cannot get it in herefordshire! Why not? Why does he pay the same line rental but not get the option of ADSL? Because BT have to upgrade all the exchanges in the country which will take some time. Reminds me of another scenario!

[handyman]

Originally posted by Proppinupthebar
<snip>

I know that you will be working hard to ensure that the download goes to plan. slipped on the network vs stb thing I knew the answer really I did

[KingPhoenix]

Originally posted by matty4donna
OK, i have ADSL on a BT line, but my dad cannot get it in herefordshire! Why not? Why does he pay the same line rental but not get the option of ADSL? Because BT have to upgrade all the exchanges in the country which will take some time. Reminds me of another scenario!

Jeeeeeeez

How can you use that as an argument??? ADSL is a paid option.... doesnt come as standard with your line rental...

As andre said....

Exageration (not a good one)

Originally posted by handyman
I know that you will be working hard to ensure that the download goes to plan. slipped on the network vs stb thing I knew the answer really I did

Guess who will be babysitting the first few downloads

[matty4donna]

Originally posted by KingPhoenix
Jeeeeeeez

How can you use that as an argument??? ADSL is a paid option.... doesnt come as standard with your line rental...

As andre said....

Exageration (not a good one)

whatever you want to think, but then since you are anti-ntl you would be right

[Stuart]

Originally posted by Proppinupthebar
Guess who will be babysitting the first few downloads

Good luck!

I suppose somebody has to do it!

[matty4donna]

Originally posted by scastle
Good luck!

I suppose somebody has to do it!

could be in need of Mr Muscle - Loves The Jobs You Hate hehehe

[willie]

Originally posted by KingPhoenix
Jeeeeeeez

How can you use that as an argument??? ADSL is a paid option.... doesnt come as standard with your line rental...

As andre said....

Exageration (not a good one)

Aye it is a paid option only if your exchange has been upgraded and you live within a certain radius of exchange untill then it is no option.

[orangebird]

But I thought that the interactive was free - so therefore you are not paying for something that you are not receiving ?
As for cries of compensation...ffs, get a life. My friend died as a result of (proven) gross negligence by a hospital doctor. That deserved compensation. Chill out and figure what's really important in life.....cos interactoive options are not.