*ALL* Speed Upgrade Discussion In Here Please (Part 4) - Page 29

swoop101 · 10-03-2005, 18:40

Well I finaly got through to someone in CS that seemed interested.
I still have to wait a couple of days before the boost.

sourbake · 10-03-2005, 19:03

Quote:

Originally Posted by monkeybreath

yup... i'm afraid you speed can only change once in a month (although this is a way of getting round this, 99.9% of c/s agents will not able to do this, so you'll have to wait until next month i'm afraid

Thanks.

chris1234 · 10-03-2005, 19:15

Quote:

Originally Posted by sourbake

Anyone know anything about this?

i got told cant do 2 in 1 month well i did with xbox live on and cable they just reset all my connections and renewed now im on 3 meg

__________________

Quote:

Originally Posted by monkeybreath

yup... i'm afraid you speed can only change once in a month (although this is a way of getting round this, 99.9% of c/s agents will not able to do this, so you'll have to wait until next month i'm afraid

i must have been the 00.1 % then eh i got it done

nmshadey · 10-03-2005, 19:16

Hey guys... the site finally let me upgrade my connection to 3mb. However I restarted the modem and still appear to be on 1.5mb... cany anyone offer some information regarding this? I am in the Cardiff area.

Thanks.
-Shadey

chris1234 · 10-03-2005, 19:17

yeah turn modem off make a coffee come bk boot up do a speed test

give it time to configure itself maybe

chrisb123 · 10-03-2005, 19:19

Just phoned CS again, they upgraded me to 2MB, i've done a speed test and it's fast

.

chris1234 · 10-03-2005, 19:20

Quote:

Originally Posted by swoop101

Well I finaly got through to someone in CS that seemed interested.
I still have to wait a couple of days before the boost.

what area of manchester? i maybe can help you recieve ur upgrade as i have helped another person. well gave tips on where to go :0)

Dazrimm · 10-03-2005, 19:38

Hi all,

Just wanted to say phoned NTL earlier,to pay the bill Boo!! [img]Download Failed (1)[/img]
and while i was paying i thought i'd ask about the upgrades..

I receive TV and BB through the Samsung STB. (no probs to report with this box much better than the pace ones imho) and i was under the impression from this site and others,that the STB upgrades were going to be automatic.

so anyway paid said bill and asked about the upgrade and was told it will be an automatic upgrade, but as i was on the line he would do it then for me.
also told me after i would have to re-register through the ntl start page again, for the changes to take effect. Therefore the re-registering is to basically say you agree to the new caps and conditions etc.

Now the one question i have for you people is does this mean a whole new 12 month contract? or just what i was told? to confirm i/we accept the new caps and conditions.

It all went really smoothly (Honest) so koudos to NTL and the v helpful person who dealt with me,and this was the only thing i wasn't sure of. [img]Download Failed (1)[/img]

Oh and im in Stockport SK8 if that helps any of you STB's to get upgraded with a phone call.. Gl all [img]Download Failed (1)[/img]

many thanx
Dazrimm

nmshadey · 10-03-2005, 19:39

woohoo! My cable modem just restarted automagically and hey presto!

Downstream 2868 Kbps (358.5 KB/sec) 3097 Kbps (inc. overheads) Upstream 283 Kbps (35.4 KB/sec) 305 Kbps (inc. overheads)

chris1234 · 10-03-2005, 19:51

Downstream2853 Kbps (356.6 KB/sec)3081 Kbps (inc. overheads)Upstream286 Kbps (35.8 KB/sec)308 Kbps (inc. overheads)

nate · 10-03-2005, 19:57

Quote:

Originally Posted by nmshadey

woohoo! My cable modem just restarted automagically and hey presto!

Downstream 2868 Kbps (358.5 KB/sec) 3097 Kbps (inc. overheads) Upstream 283 Kbps (35.4 KB/sec) 305 Kbps (inc. overheads)

Dammit, I was hoping to keep the speed increase a secret from everybody in my area :P Don't want you all sucking up the bandwith now do I !

Mags · 10-03-2005, 19:58

Quote:

Originally Posted by Dazrimm

Oh and im in Stockport SK8 if that helps any of you STB's to get upgraded with a phone call.. Gl all

many thanx
Dazrimm

I'm in SK8 too. Did you actually have to re-register after the stb had been sent the new config? I didn't and seem to be the only person on here so far who hasn't had to do it. Not that I'm complaining, just a bit confused.

Mags

krishnarajah · 10-03-2005, 20:25

can someone tell me when my area will be upgraded. I live in South east london. Or can some one tell me how to get the upgrade by phone and what to ask the person on c/s. thanx in adv

btw. I am currently on 750kb does that mean my upgrade will go to 2mb???

spazhammer · 10-03-2005, 20:27

yesterday i went to the webpage to upgrade my modem to 2mbps. I entered my username and password. all seemed fine. shortly after, i reset my modem (surfboard 4100) and checked it to see if there was any difference. nothing new. no superast speed upgrade. so i checked the cablemodem logs:

Retrieved TFTP Config mota4100-silver.cm SUCCESS

ok. it may take a few hours to kick in, i guessed.
it is now 27 hours later, and no matter how many times i reboot the modem, it still picks up the silver config file. chatting to my mate, he said the new 2mb config filename is something like mota-mid.cm and his worked fine.

just chatting to another mate, and he is having the same problem as me. he is using a surfboard 3100 (same as my other mate who successfully upgraded). he is also picking up the silver config file.

anyone got any suggestions on what to do? (other than phone the helpdesk, which i'll do when i get home from work tomorrow if i get time)

cheers,

wanye.

10-03-2005, 20:32

Hi Wanye

I believe broadband support are open now if you call them