Virgin Media to Double Broadband Speed - Page 28

thenry · 11-01-2012, 16:02

Quote:

Originally Posted by qasdfdsaq

Sooner or later someone will find somebody in the company they can sleep with to get what the service they want.

BenMcr · 11-01-2012, 16:04

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Originally Posted by virginruinedntl

but i'll still be throttled to 5mb after watching netflix hd i'm sure which really sucks. Virgin need to increase the limit on the new 20mb package to stop that from happening imo. The other packages have a decent limit until the speed drop is triggered.

As far as I know there has been no announcement about any of the traffic management details on the new tiers, so it's not a given that what management is on 20Mbit now is what will be on the upgraded M/L 20Mbit

Kushan · 11-01-2012, 16:10

Quote:

Originally Posted by BenMcr

As far as I know there has been no announcement about any of the traffic management details on the new tiers, so it's not a given that what management is on 20Mbit now is what will be on the upgraded M/L 20Mbit

Once again, the BBC article does mention it:

Quote:

The company said bandwidth usage limits will also be doubled to accommodate the increased speed.

So weirdly enough, those going from 10meg -> 20meg will get less than what 20meg people currently get (according to http://www.virginmedia.com/myvirginm...ment_table.php).

I dare say that those moving from 20 to 60 will get the same as those moving from 30 to 60.

However, I think it's fair enough- the 10 (soon to be 20meg) service is a basic service. If you find you're hitting STM a lot, you should probably think about upgrading, even if you don't need the extra speed. I know plenty of people who'd happily stay on 10meg and throttle it 24/7 if they could, rather than pay for 50 and only use it 4-5 hours a day.

BenMcr · 11-01-2012, 16:12

That's a pretty general statement though. Until full details are published we don't know exactly what the changes are

Although I do appreciate this is the internet, so wild speculation is always preferred over waiting for facts

Stephen · 11-01-2012, 16:14

Quote:

Originally Posted by virginruinedntl

A LOT of their customers won't even realise their speed has been upgraded and many won't be bothered to phone up to change. Also bt infinity is taking off so virgin need to counter that threat as you can get their 40mb which is around 37mb on average for Â£18 with 40gb cap, Â£25 without cap. that will be 80mb later this year. Virgin charge Â£18.50 for 30mb.

snip...

Not true, VM will be informing all customers about the changes.

Kushan · 11-01-2012, 16:19

Quote:

Originally Posted by BenMcr

That's a pretty general statement though. Until full details are published we don't know exactly what the changes are

Although I do appreciate this is the internet, so wild speculation is always preferred over waiting for facts

This is true, but at least my "speculation" is taking what a VM spokesman said at face value

virginruinedntl · 11-01-2012, 16:26

Quote:

Originally Posted by Stephen

Not true, VM will be informing all customers about the changes.

by mail or email? As alot of customers don't check their virgin email accounts.

If i were virgin i'd increase the the throttled speed from 5mb to 7mb for the new 20mb tier and increase the amount allowed to download till that is triggered. That way hardly any customers will be affected by netflix hd.

Netflix u.s has 1080p btw, u.k doesn't at the moment, i'm sure that will change in 2012/13 in which case virgin would get a ton of complaints for throttling. Virgin need to start figuring out their strategy for the 20mb tier in regards to this.

They could just allow users to use iplayer/netflix/lovefilm and not count that bandwidth towards their max allowed amount before triggering 5mb that would solve everything but can't see virgin doing that.

BenMcr · 11-01-2012, 16:27

Quote:

Originally Posted by virginruinedntl

by mail or email? As alot of customers don't check their virgin email accounts.

Both probably

a01020304 · 11-01-2012, 16:31

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Originally Posted by BenMcr

That's because that wasn't a tier upgrade. XL 30 was a new tier that just happened to cost the same as the existing 20Mbit service

20Mbit is still available for customers on 2/10Mbit with a modem and want to upgrade but don't want to pay the Â£30 fee for a SuperHub

I am on the L 10mb and they have never offered me the 20mb service when i asked for an upgrade. all they quote is the 30mb and Â£30 fee

v0id · 11-01-2012, 16:33

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However, some users with old modems and other similar hardware will receive new up-to-date equipment free of charge

Looks like everyone's going to be getting a Superhub

thenry · 11-01-2012, 16:35

Quote:

Originally Posted by a01020304

I am on the L 10mb and they have never offered me the 20mb service when i asked for an upgrade. all they quote is the 30mb and Â£30 fee

20Mb should be ousted, likewise everything below. you've been quoted 30Â£ for a SH able to get you more speed/future proof ?

---------- Post added at 15:35 ---------- Previous post was at 15:34 ----------

Quote:

However, some users with old modems and other similar hardware will receive new up-to-date equipment free of charge

Quote:

Originally Posted by v0id

Looks like everyone's going to be getting a Superhub

not necessarily, they could be offered the standard hub

qasdfdsaq · 11-01-2012, 16:37

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Originally Posted by BenMcr

Such as?

You're asking me to predict the future?

Peter_ · 11-01-2012, 16:37

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Originally Posted by thenry

20Mb should be ousted, likewise everything below.

No the are many people on the lower tiers and they will not need a new modem to go up to 20Mb, the cost would be prohibitive if they all had to be sent new kit.

--------------------

Only clowns predict the future of broadband so if the cap fits wear it.

Kushan · 11-01-2012, 16:38

Quote:

Originally Posted by virginruinedntl

by mail or email? As alot of customers don't check their virgin email accounts.

If i were virgin i'd increase the the throttled speed from 5mb to 7mb for the new 20mb tier and increase the amount allowed to download till that is triggered. That way hardly any customers will be affected by netflix hd.

Netflix u.s has 1080p btw, u.k doesn't at the moment, i'm sure that will change in 2012/13 in which case virgin would get a ton of complaints for throttling. Virgin need to start figuring out their strategy for the 20mb tier in regards to this.

They could just allow users to use iplayer/netflix/lovefilm and not count that bandwidth towards their max allowed amount before triggering 5mb that would solve everything but can't see virgin doing that.

You have to remember that Virgin needs incentives to get people to upgrade. The 20Mbit will be the lowest tier they offer, it's the baseline, the equivalent to BT's lowest which has a 10Gb usage limit, or even the 40Gb usage limit - imagine how quickly you'd hit either of those with streaming.

thenry · 11-01-2012, 16:45

Quote:

Originally Posted by Masque

No the are many people on the lower tiers and they will not need a new modem to go up to 20Mb, the cost would be prohibitive if they all had to be sent new kit.

Only clowns predict the future of broadband so if the cap fits wear it.

i think you should start reading posts properly before replying with quotes.