50M : Superhub is nowhere near as bad as people say!

[Sephiroth]

If the inaptly named Superhub was nowhere near as bad as people say, why are people saying it?

It is buggy.

It was ill conceived at launch for lack of bridge mode and it's taken some 6 months to get that to release/test.

It is not feature rich. I've no problem with that because it is a give-away. But VM's arrogance in forcing people to have this wretched device without offering, say, a paid for alternative, is for me the main problem.

LOL that certain VM employees are so defensive of this awful device.

[KenK]

Originally Posted by Masque

So sites are not supposed to have rules...

Of course they should have rules - I'm just struggling to find them written down anywhere.

[lowei]

LOL that certain VM employees are so defensive of this awful device.

Definitely a bias forum

[AaronCooper]

Originally Posted by Sephiroth

IIt is not feature rich. I've no problem with that because it is a give-away. But VM's arrogance in forcing people to have this wretched device without offering, say, a paid for alternative, is for me the main problem.

I think this is the main problem for a lot of people; i don't think anyone minds a modem/router made for the majority public as it makes customer support easier for those who are not technically minded.

The thing that i find strange is if a customer is unhappy with their hardware why should they not be able to buy a new modem to replace it? I understand it means virgin have to change the MAC address which means 'wasted' customer support time, so why not charge £10 for that service.

Earns VM more money, customers happier.

I'm not bashing the superhub, i get mine on wednesday but even if it's brilliant / terrible, i still feel customer choice should be available.

[Sephiroth]

Originally Posted by KenK

Of course they should have rules - I'm just struggling to find them written down anywhere.

They're applying the perfectly reasonable rule that says you mustn't call Virgin Media Mod Edit or Mod Edit

Personally I think it's a big leap to call the Superhub something else and then be stamped on for that opinion using that particular rule.

Originally Posted by KenK

Of course they should have rules - I'm just struggling to find them written down anywhere.

Here you go

http://www.cableforum.co.uk/about/21...and-conditions

[TJS]

Originally Posted by Sephiroth

If the inaptly named Superhub was nowhere near as bad as people say, why are people saying it?

It is buggy.

It was ill conceived at launch for lack of bridge mode and it's taken some 6 months to get that to release/test.

It is not feature rich. I've no problem with that because it is a give-away. But VM's arrogance in forcing people to have this wretched device without offering, say, a paid for alternative, is for me the main problem.

LOL that certain VM employees are so defensive of this awful device.

People love to complain? People have only everyone with virgin so have no idea how bad the other side is? This is a forum mostly about issues with stuff; so the few people who do complain on here will be dwarfed by the amount of people with no issues?

[KenK]

Originally Posted by Sephiroth

They're applying the perfectly reasonable rule that says you mustn't call Virgin Media Mod Edit or Mod Edit

Personally I think it's a big leap to call the Superhub something else and then be stamped on for that opinion using that particular rule.

That's the point - I haven't called it anything else (well, not recently), but I'm still being stamped on by it's fans. All I said was that 'superhub' is a "silly childish name" - to quote a mod - regardless of its performance. I don't have one, so I can't comment on that, other than what I read on here - apparently I can't even comment on its name.

[Sephiroth]

My point is that if people say it's bad and explain why (excluding those who just blame the thing for no other reason than they don'tknow what's wrong), then the so-called Superhub is a bad as people say.

They're not liars any more than the people who are satisfied.

[KenK]

Originally Posted by Hugh

Here you go

http://www.cableforum.co.uk/about/21...and-conditions

Thanks. Where does the ban on "silly childish names" come from?

I suppose it's under Site Owners Prerogative, which roughly translates as "we can make it up as we go along!"

Originally Posted by KenK

Thanks. Where does the ban on "silly childish names" come from?

I suppose it's under Site Owners Prerogative, which roughly translates as "we can make it up as we go along!"

As previously posted
http://www.cableforum.co.uk/board/35183270-post18.html

[zekeisaszekedoes]

Originally Posted by KenK

"Hub"? No, its a combined cable modem, router, and wireless access point. That's not rocket science.

This is true: if you're going "by the book" in terms of definitions, a hub is actually one of the dumbest networking devices it is possible to own, in that it just (very simply put) forwards all traffic everywhere. Unlike a OSI-2/3 switch which doesn't regenerate packets to all devices, just directs traffic where needed.

Despite the fact the superhub doesn't work correctly for some, it is at least "smarter" than an obsolete OSI-1 hub at least from a technical standpoint.

Originally Posted by Stephen

Took me longer to post as using my iPad lol.

I wrote a long review on the iPad, suffices to say I liked it about as much as the superhub, which is to say very little.

Originally Posted by TJS

And your trying to say theres problems with the wifi?

For a lot of people yes there is, regardless of how they configure everything. Try transferring a 10GB file from a gigabit ethernet device to a 300Mbps wireless N one, with the superhub set on 300Mbps mode obviously. For me this killed it very quickly, although even when I wasn't doing that it would tend to drop, just would take a bit longer to do so.

Originally Posted by Masque

If the were no rules then this site would just meltdown plus I expect no Virginmedia staff would post here in any capacity as they would feel intimidated.

He's clearly objecting to a "nanny state" style of moderating, where moderators are stepping in earlier and earlier, pre-emptively without cause in some cases. Well, that's what it seems like, obviously I can't speak for him.

Originally Posted by Sephiroth

It is not feature rich. I've no problem with that because it is a give-away. But VM's arrogance in forcing people to have this wretched device without offering, say, a paid for alternative, is for me the main problem.

All your points recently have been good, especially these two. The thing is, not only is it far less than feature rich but what's there doesn't even work correctly! I've had dozens of routers, and not even the ones running betas of third-party firmware have been so buggy that the firewall must be completely switched off, to name but one of the problems the superhub has. It completely fails at basic routing tasks unless you are using it for the very lightest of networking.

Originally Posted by Sephiroth

LOL that certain VM employees are so defensive of this awful device.

Agreed, but what gets me is when they start deriding those who like the other CPEs Virgin supply (or supplied) for the simple reason that they work correctly/consistently and allow customers to use their own routing gear if they want. I'd be the first to emigrate to VM's "bleeding edge" kit if it weren't so bleeding awful.

[Chrysalis]

the new 30/50/100mbit CPE has the highest publicly available complaints I have seen for VM broadband CPE. The claims that 100s of thousands of people have no problems is dodgy sorry to say, its based on a logic that silent customers have no problems and that the call centre is correctly diagnosing and logging faults. Also if someone has a device they happy with now but previously had to have it swapped first, or buy a dongle, or toggle settings to get it working does that count as having no problems. hmmm.

I cant guess how many people are having problems they have noticed but its clear its much higher than the previous CPE based on the VM forum complaints and feedback here as well as articles and comments on el reg' site.

[Peter_]

Originally Posted by Sephiroth

LOL that certain VM employees are so defensive of this awful device.

The are well in excess of 200,000 of these devices on the network and we have a few people on forums complaining which makes up a very small percentage of complaints.

We will have modem mode in a few weeks and 2 versions of the Superhub later in the year, then this thread or another thread will be all about trying to get the other Superhub even though both will work in exactly the same way.

[kwikbreaks]

Originally Posted by Masque

The are well in excess of 200,000 of these devices on the network and we have a few people on forums complaining which makes up a very small percentage of complaints.

Presumably the rest just think it's an unreliable network. Mine works OK wired but using the WiFi for anything much past phone browsing is usually enough to kill the WiFi. Those who only use WiFi will see this as an outage and the vast majority are ill equipped to work out the cause.