Speed Increases 1st June - 2meg to 4meg

[huggons]

I receive the below message when logging into NTL, however even after powering the modem off and on, I am still on 2mb. Spoke to tech support through NTL medic, however they have not been too much help as yet (after 26 minutes).

Steve


ntl Broadband services available

You are currently on our Unlimited 4Mb Broadband service - free premium entertainment at super-fast speed
Please select the service to which you would like to upgrade:

Unlimited 10Mb Broadband - our best ever ultra-fast Broadband service

4Mb and 10Mb services also include free Broadband Plus music, games, photos and kids' content worth over £30 per month.

Please note that if you change your Broadband service, you cannot change it again within 30 days.

If you choose to upgrade to a service with a higher monthly subscription than you currently pay, we will adjust your payments immediately, so the next bill you receive may show your subscription partly at the old rate, and partly at the new rate.

[spr33]

Originally Posted by dilligaf1701

Welcome to the site - and yes... DURING JUNE

Staff really shouldn't tell customers that it'll be happening on a specific day. During 3 different calls (for unrelated matters) I was told the upgrades would be rolled out today and everybody should be upgraded (which I didn't believe for one second). And yes, I did ask if it was going to be on the 1st and not 'by the end of June' to my suprise, the answers were 'yes, on the 1st' each time.

[popper]

Originally Posted by James Henry

Firstly the uBR that's having the upgrade done is given a new profile with the new speeds on it.

DHCP servers are then changed to point to a new modem config file for 2Mbit customers, then modems are disconnected from the network. When they reconnect they either pick up the new file with its' corresponding uBR profile already ready as above and there ya go.

Slightly simplified but that'll do ya.

thanks james.

you would have thought that at least one set of uBR's would have been set by now even though theres a full month to go before we need worry.

its always possible that someone has already been upgraded and not posting here, but still, there are a lot of people reading these threads, so perhaps not.

regarding the uncapped 10mbit, is that all the people on that package can expect, or did it get a confirmed upload upgrade too, i would consider going to that option if it did better uploads than 512k/s, but i presume its not,so stay as i am in wythenshawe for now.

[tubbles]

Originally Posted by spr33

Staff really shouldn't tell customers that it'll be happening on a specific day. During 3 different calls (for unrelated matters) I was told the upgrades would be rolled out today and everybody should be upgraded (which I didn't believe for one second). And yes, I did ask if it was going to be on the 1st and not 'by the end of June' to my suprise, the answers were 'yes, on the 1st' each time.

You may have been told that the roll out is on the 1st of June but doesn't roll out suggest that it is gradual, it does to me. It could be rolling your way very soon but don't hold your breath as it could be a very slow roll on a slippery slope. Just think of it as a bonus for good customers and you will be happy like me and NO I have not been upgraded yet I just seem to have more patience than some.

Hear that NTL i am sticking up for you so come to the birkenhead area soon please lol

[tomjleeds]

Surely it would have been more sensible for NTL to say "All customers' packages will be upgraded by July 1st"

[sp3ctre]

Originally Posted by tomjleeds

Surely it would have been more sensible for NTL to say "All customers' packages will be upgraded by July 1st"

Yeah... I can't blame them for the slow roll-out, but their communication sucks... especially for a communications company!!

EDIT: I can't believe i said "sucks"... god, am I turning American or what?????

[tooney1]

Originally Posted by SnoopZ

Not sure if this has been posted yet but the only broadband options available are 1mb 4mb and 10mb and all unlimited it states on this page.

NTL Broadband

it also states on the same page that we will all have 4mb automatically by the end of june!!

[sp3ctre]

Originally Posted by tooney1

it also states on the same page that we will all have 4mb automatically by the end of june!!

really, I must be blind coz I cant see it on THAT page... mmmm, my Mum always told me i'd go blind if I carried on!

[MagicMan]

Don't know if this has been posted but it may give some of you impatient lot a little more information upgrade wise

From service status page:


On the morning of Friday the 2nd of June between midnight and 6 AM,
Network upgrades will result in a loss of service in Baguley and the surrounding areas.

On the Morning of Sunday 4th June between midnight and 6am,
Essential server maintenance will result in a loss of Registration services.

The following work will be taking place during the week commencing Monday the 5th of June.
On the morning of Monday the 5th of June between midnight and 6 AM,
Essential server maintenance will result in a loss of Registration services.

On the morning of Tuesday the 6th of June between midnight and 6 AM,
Network upgrades will result in a loss of service in Baguley, Grimsby, Scunthorpe, Stockton, Hemel Hempstead, Oxford, Colchester, Bishops Stortford, Stapleford, Coventry, Warwick, Andover, Reading, Lichfield and the surrounding areas.
Essential server maintenance will result in a brief loss of Registration, Broadband Medic and the ntlworld homepage services.
Network rebalancing across the country will result in a brief loss of service for all customers.

On the morning of Wednesday the 7th of June between midnight and 6 AM,
Network optimisation will result in a loss of service in the Birmingham, Baguley, Grimsby, Scunthorpe, Stockton, Hemel Hempstead, Oxford, Lewisham, Newmarket, Acton and the surrounding areas.

On the morning of Thursday the 8th of June between midnight and 6 AM,
Network upgrades will result in a loss of service in the Baguley, Grimsby, Scunthorpe, Hemel Hempstead, Oxford, Huddersfield, Poole and the surrounding areas.
We thank you for your understanding and apologise for any inconvenience these planned works may cause


***EDIT*** The "Networking rebalancing" one seems an intriguing one.

[sp3ctre]

a week to do 10 areas... mmmm, fishy!! (cue obvious grimsby joke!)

I'd say that is either unrelated, or it's that their network needs upgrading first... i can't believe they gonna roll it out like this everywhere.. would be too slow.

[chrisjones]

Bugger im in Harrogate (HG1) area. Mind you saying that we only just got running water and electricity installed last week... :-P

[sp3ctre]

Originally Posted by chrisjones

Bugger im in Harrogate (HG1) area. Mind you saying that we only just got running water and electricity installed last week... :-P

I'm in HG3.... and you have running water??.. You jammy sod!!!!

Might just get onto the water board and tell them I want my water running faster... and some quicker electricity while they're at it!!! LOL

[trebor]

if I try and upgrade online it tells me i'm on the 4mb service already but i am not according to the speed tests.
I am happy to wait for now but they can't advertise a 4mb service for long before people will start wanting it.

[sicknote]

so do i take it us 10mg users are now cap free at last

[popper]

yea, we had some Lo-FLO taps fitted by the council the other month, its soooo sloooooow to fill up the sink now, still theres a water shortage so thats that i guess.

im in manchester were it always rains, and it has too
no shortage of water here.

for faster electricity, your going to need high grade copper wire installing, and for superfast electricity, your looking at a super cooled gas refridgeration unit encasing the copper wire

that will get you faster................ Zoooooooommm