New Speed Upgrades 8th March. (Part 3) - Page 27

Neil · 08-03-2005, 09:29

Quote:

Originally Posted by Electrolyte

I would upgrade mine from here, but I don't know my parents password and I don't think they know either

Again, how interesting.

handyman · 08-03-2005, 09:29

Quote:

Originally Posted by Wiggz

When you say "have also been upgraded" do yuo mean via that link, or automatically. And can you confirm that the aforementioned link is indeed for new and old customers alike to upgrade?

Just want some level of sanity restored to the proceedings - at least we will have a final word on it (for now

)

Wiggz

Hi,

The link is for both new and existing customers, clicking on the link and following the instructions will upgrade your speed on the spot.

Calling customer services will also get you upgraded.

Other than that you can wait till your config file is sent to you but lets be honest with a million customers to upgrade theres no one gonna guarantee that you'll get it today. They will be rolling this one out slowly if anything just to watch the impact it has on the network and the customer services.

1 million people cannot be upgraded at the same time just the same as customer services will not be able to take 1 millions calls from people wanting to upgrade. Ntl always have and always will have to stagger upgrades on dtv and broadband due to the size of their network.

mark

d0pey · 08-03-2005, 09:30

Quote:

Originally Posted by Albie

I couldn't upgrade on the website and rang customer services. The lady said hold on I'll do it for you now, she came back about a minute later and said you'll be upgraded in the next few weeks. I told her I'd just spoken to people who'd been upgraded. She started to get uppity then hung up. <Mod edit>.

Phone back and say you don't like having the phone put down on you.

handyman · 08-03-2005, 09:31

Quote:

Originally Posted by ian@huth

it allowed me to upgrade so I am now on the 1Mb service

You can change your usercp now then ;-)

ian@huth · 08-03-2005, 09:32

Quote:

Originally Posted by handyman

You can change your usercp now then ;-)

Ooooops, forgot about that

IanUK · 08-03-2005, 09:33

I'm on an STB, no upgrade here, Can't use that page to upgrade either, it says you need to have a cable modem, it does say that you can call them though.

Looks like stb users are second class citizens again, I guess we will be paying the same for a lower service for another few months like last time

handyman · 08-03-2005, 09:34

Quote:

Originally Posted by IanUK

I'm on an STB, no upgrade here, Can't use that page to upgrade either, it says you need to have a cable modem, it does say that you can call them though.

Looks like stb users are second class citizens again, I guess we will be paying the same for a lower service for another few months like last time

just call up and request a SACM then...

foxtrot_yankee · 08-03-2005, 09:34

Quote:

Originally Posted by donald

Renfreshire area, and just upgraded to 3MB, just about to test it to make sure as it said it would need to reboot the modem, but it never bothered to

Which part of Renfrewshire are you in?

gimpymoo · 08-03-2005, 09:34

Is the 1GB cap hard or soft?

I have just re-installed XP and need to download SP2 along with STEAM to install about 2gb of HalfLife2 and counterstrike / Day of defeat apps which ive paid for.

d0pey · 08-03-2005, 09:36

Quote:

Originally Posted by IanUK

I'm on an STB, no upgrade here, Can't use that page to upgrade either, it says you need to have a cable modem, it does say that you can call them though.

Looks like stb users are second class citizens again, I guess we will be paying the same for a lower service for another few months like last time

I had to call them and im on a SACM. If you are that concerned arrange a sacm.

Neil · 08-03-2005, 09:38

Quote:

Originally Posted by gimpymoo

Is the 1GB cap hard or soft?

I have just re-installed XP and need to download SP2 along with STEAM to install about 2gb of HalfLife2 and counterstrike / Day of defeat apps which ive paid for.

Read the thread we have on the 'cap', & check the news article we put up.

Sibbo · 08-03-2005, 09:39

Dunstable area now on 3MB service using the link above. No re-boot necessary.

IanUK · 08-03-2005, 09:39

Quote:

just call up and request a SACM then...

So you expect everyone with an STB to request a SACM, not exactly practical, the point is that STB users are always last, but never told this..

08-03-2005, 09:39

hello called c/s was told ive been updated but no speed change here ive got an older motorola modem could this be the cause

boroboi · 08-03-2005, 09:41

according to customer services your all lyers for saying youve been upgraded... lmfao