Speed Increases 1st June - 2meg to 4meg - Page 26

James Henry · 01-06-2006, 11:22

Quote:

Originally Posted by sherer

some communication on where this will be happening in each region would be nice plus details on whether we have to reboot our STB or cable modem

Well a time has been given already, some time in June. You do not have to reboot anything, if you needed to you would have been told that you do. You'll be brutally torn away from the interweb briefly and when you reconnect you'll have the upgrade.

Quote:

it's great that they are rolling this out but it's still done in a slap dash fashion and we have to check ourselves to see if we are upgraded rather then them telling us which isn't right.. what about all the people who don't even know about this forum and other sites like this

Well all the people who don't read this forum will have received some marketing material informing them of the upgrade, and I think details were printed on monthly statements as well.

I don't really see the major problem with this and think it's all just a symptom of impatience. Nothing wrong with that but no point in getting too upset and trying to make the cableco out as being incompetent for not giving an exact date for each area, especially as areas may be done in sections so it'd just create more grief as one person in RG12 has upgrade but another person in RG12 doesn't as they connect to different bits of kit at ntl one of which has had the settings changed and another which hasn't.

ntl are likely to roll this out in phases to each area anyway just to monitor the impact on the networks of the upgrades and make sure that it's around the levels they were expecting. Something ntl don't want to do is to open the taps and have everyone get just a trickle as there's not enough capacity there.

In some areas I expect also the upgrades are pending capacity increases and as soon as the capacity upgrades are done so the tier upgrades can happen. To promise a date on these then have the capacity upgrade fail for any one of the number of reasons a resegmentation can fail and delay would cause more complaints than being vague.

chrisjones · 01-06-2006, 11:34

Some fair points there I have to say...

oooh am I sitting on the fense or what!?

Might try sitting on the modem for a while, see if that helps.

Florence · 01-06-2006, 11:37

Quote:

Originally Posted by sherer

well it's good news that we are getting upgraded for free but once again NTL just can't seem to handle this properly

some communication on where this will be happening in each region would be nice plus details on whether we have to reboot our STB or cable modem

it's great that they are rolling this out but it's still done in a slap dash fashion and we have to check ourselves to see if we are upgraded rather then them telling us which isn't right.. what about all the people who don't even know about this forum and other sites like this

Its just the 1st June they sent emails out a couple of months ago! they said they would roll out the upgrades through June and by the end of June all 2mb would have been upgraded to 4mb.

God guys give them chance

Scope · 01-06-2006, 12:19

OK, just an update from me..

I rang CS and was told if I upgraded from 1mb to 2mb I would get 4mb, not 2mb.. I told her I hadnt heard of anybody getting their upgrade to 4mb yet, but she insisted she had the option to make the modem either 2mb or 4mb.. I went ahead with the upgrade, and needless to say, I am now getting 2mb, not 4mb as promised.

But atleast she gave me 1 month free (for the upgrade, ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£7), so I guess thats something..

Stephen · 01-06-2006, 14:54

Quote:

Originally Posted by Scope

OK, just an update from me..

I rang CS and was told if I upgraded from 1mb to 2mb I would get 4mb, not 2mb.. I told her I hadnt heard of anybody getting their upgrade to 4mb yet, but she insisted she had the option to make the modem either 2mb or 4mb.. I went ahead with the upgrade, and needless to say, I am now getting 2mb, not 4mb as promised.

But atleast she gave me 1 month free (for the upgrade, ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£7), so I guess thats something..

As some areas are starting o get the upgrades the billing system will already have been changed to show 4MB instead of 2MB. However that doesn't mean you will get it straight away. there are still 4 weeks of June left so just wait and you will have your speed increase.

Scope · 01-06-2006, 15:07

Quote:

Originally Posted by DarthYoda

As some areas are starting o get the upgrades the billing system will already have been changed to show 4MB instead of 2MB. However that doesn't mean you will get it straight away. there are still 4 weeks of June left so just wait and you will have your speed increase.

Yes I know, its just that fact that she insisted she would upload the 4mb file to my modem - so wasnt just a billing/label thing. She was clearly wrong. I just have to sit back and wait now I guess.

chrisjones · 01-06-2006, 15:09

Out of interest what physically takes place during a roll out of upgrades such as the one we are all sitting back and patiently waiting for at the moment?

Im not talking about massive details, im just interested as to how it all happens?

Anyone?

Graham M · 01-06-2006, 15:11

I might be wrong, but physically, not a lot, somebody hits a button which TFTPs new config files to the modems in a certain area, they check to see if there are any problems, if not roll onto the next area.

chrisjones · 01-06-2006, 16:35

oooh sounds very 'Star Trek'

'Engage!'

James Henry · 01-06-2006, 17:21

Quote:

Originally Posted by Zeph

I might be wrong, but physically, not a lot, somebody hits a button which TFTPs new config files to the modems in a certain area, they check to see if there are any problems, if not roll onto the next area.

Firstly the uBR that's having the upgrade done is given a new profile with the new speeds on it.

DHCP servers are then changed to point to a new modem config file for 2Mbit customers, then modems are disconnected from the network. When they reconnect they either pick up the new file with its' corresponding uBR profile already ready as above and there ya go.

Slightly simplified but that'll do ya.

Gordon_30 · 01-06-2006, 17:45

Quote:

Originally Posted by chrisjones

oooh sounds very 'Star Trek'

'Engage!'

Transporter not working

cannot beam down config file to modem

davidoc · 01-06-2006, 17:50

well it's now the 1st of june and I have been checking all day and I am still on 2mb and not as promised 4mb...does anyone know at what time it should have happened???

dilli-theclaw · 01-06-2006, 17:55

Quote:

Originally Posted by davidoc

well it's now the 1st of june and I have been checking all day and I am still on 2mb and not as promised 4mb...does anyone know at what time it should have happened???

Welcome to the site - and yes... DURING JUNE

sp3ctre · 01-06-2006, 17:57

Quote:

Originally Posted by davidoc

well it's now the 1st of june and I have been checking all day and I am still on 2mb and not as promised 4mb...does anyone know at what time it should have happened???

Yes I do know when it should have happened... before 23:59 on 30th June!

http://www.ntlworld.com/helpsupport/...1june_2006.php

So I suggest hanging fire and having patience

SnoopZ · 01-06-2006, 18:04

Not sure if this has been posted yet but the only broadband options available are 1mb 4mb and 10mb and all unlimited it states on this page.

NTL Broadband