Virgin to give new Superhub out.
11-01-2011, 15:21
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#376
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Inactive
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Virgin to give new Superhub out.
If a call misroutes with the new IVR it will be down to the customer 
If I remember correctly there is actually only one menu choice less on 151 than there is on 150 with the new IVR
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11-01-2011, 15:25
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#377
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
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Re: Virgin to give new Superhub out.
Quote:
Originally Posted by BenMcr
If a call misroutes with the new IVR it will be down to the customer
If I remember correctly there is actually only one menu choice less on 151 than there is on 150 with the new IVR |
Yet to see it work as up to yesterday we never had it and still had to ask for customer account details, so we still had misrouted calls up to then.
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11-01-2011, 15:28
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#378
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Inactive
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Virgin to give new Superhub out.
Quote:
Originally Posted by Masque
Yet to see it work as up to yesterday we never had it and still had to ask for customer account details, so we still had misrouted calls up to then. |
Well as it only got switched on this morning for some customers that would make sense!
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11-01-2011, 15:43
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#379
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Smeghead
Join Date: Feb 2004
Location: Glasgow
Age: 44
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Re: Virgin to give new Superhub out.
Can you two please stay on topic.
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11-01-2011, 16:40
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#380
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Inactive
Join Date: Jan 2005
Location: Belfast
Posts: 227
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Re: Virgin to give new Superhub out.
I'm still using a 120 Ambit modem on 10MB. If I phone up do you think they'll give me a Superhub? 
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11-01-2011, 16:47
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#381
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
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Posts: 20,915
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Re: Virgin to give new Superhub out.
Quote:
Originally Posted by Albie
I'm still using a 120 Ambit modem on 10MB. If I phone up do you think they'll give me a Superhub? |
No but they should replace that old modem.
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11-01-2011, 16:51
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#382
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Inactive
Join Date: Jan 2005
Location: Belfast
Posts: 227
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Re: Virgin to give new Superhub out.
Oh. 
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11-01-2011, 16:54
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#383
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Permanently Banned
Join Date: Jan 2009
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Re: Virgin to give new Superhub out.
Quote:
Originally Posted by Albie
Oh. |
If you upgrade to 20Mb you will receive a Superhub and they may offer you a good deal.
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11-01-2011, 16:56
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#384
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Inactive
Join Date: Jan 2005
Location: Belfast
Posts: 227
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Re: Virgin to give new Superhub out.
Quote:
Originally Posted by Masque
If you upgrade to 20Mb you will receive a Superhub and they may offer you a good deal.
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Well I'm out of contract next month so I might upgrade. 
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11-01-2011, 17:02
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#385
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Virgin Media Employee
Join Date: Sep 2005
Location: Winchester
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Re: Virgin to give new Superhub out.
If the superhubs have issues with UDP that is a hassle as our VPN now uses UDP or is it only incoming UDP that matters. I got onto 50MB just before they finalised the super hub so have the DIR615 and separate SACM.
Still I'd never turn off firewall on hardware. It's there for a purpose and means that any device I connect on the LAN side is protected whatever the OS or available software.
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I work for VMO2 but reply here in my own right. Any help or advice is made on a best-effort basis. No comments construe any obligation on VMO2 or its employees.
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11-01-2011, 19:34
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#386
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cf.mega poster
Join Date: Aug 2004
Posts: 11,207
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Re: Virgin to give new Superhub out.
The Superhub's flood protection affects stateless traffic going in either direction, so your VPN could be affected if there's high amounts of throughput on it. But flood protection can easily be turned off (and IMO offers no real protection anyway, as by the time the data reaches the flood protection component it has already passed over your internet connection, thus flooding you).
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11-01-2011, 20:45
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#387
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Permanently Banned
Join Date: Dec 2010
Posts: 170
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Re: Virgin to give new Superhub out.
What is the spec of the Superhub? Are there any pics of it, data sheet?
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11-01-2011, 21:09
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#388
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 70
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,848
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Re: Virgin to give new Superhub out.
Pics here
Spec -rubbish (until new firmware due some time this month).
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11-01-2011, 21:11
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#389
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cf.mega poster
Join Date: Aug 2004
Posts: 11,207
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Re: Virgin to give new Superhub out.
Specs... One DOCSIS 3 cable modem with 8 DS and 4 US bonding capability, connected to a router, 4-port gigabit switch and single dual-band wireless N 2x2 radio (AFAIK). Netgear firmware and hardware modified for VM. What else do you need to know?
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11-01-2011, 21:15
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#390
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Permanently Banned
Join Date: Dec 2010
Posts: 170
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Re: Virgin to give new Superhub out.
Quote:
Originally Posted by qasdfdsaq
Specs... One DOCSIS 3 cable modem with 8 DS and 4 US bonding capability, connected to a router, 4-port gigabit switch and single dual-band wireless N 2x2 radio (AFAIK). Netgear firmware and hardware modified for VM. What else do you need to know?
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The N Type used is that 150 or upto 300 also, what bandwidth does the wireless run at i.e. 2.4Ghz or 5Ghz? or am i asking too much lol
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