New Speed Upgrades 8th March. (Part 3) - Page 26

chris1234 · 08-03-2005, 09:19

login to ntl: Broadband Internet - Connection Speed Upgrade Unable to upgrade your connection speed We are sorry that your current package or connection speed is not appropriate for an online speed upgrade. Please call customer support on 0800 052 2000 for further assistance with changing your service level.

confused ...

Wiggz · 08-03-2005, 09:20

Quote:

Originally Posted by Mick

It has been said that not everyone is going to be upgraded today, the new speeds have launched for new customers from today and some existing customers in some areas have also been upgraded.

When you say "have also been upgraded" do yuo mean via that link, or automatically. And can you confirm that the aforementioned link is indeed for new and old customers alike to upgrade?

Just want some level of sanity restored to the proceedings - at least we will have a final word on it (for now

)

Wiggz

chris1234 · 08-03-2005, 09:20

do i call them and they will upgrade me on there side???

chris

Neil · 08-03-2005, 09:21

Quote:

Originally Posted by Electrolyte

I may just go for the 1MB service and pay a couple more ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£ a month for extra bandwidth.

How interesting.

g4merzo1d · 08-03-2005, 09:21

just got off the phone with many different operators (with 4 out of 5 not knowing about the increase!), the last chap told me he had now found out about the increase and had sent the new config file to my cm and told me to reboot both pc and cm... i have and update still not happened for me in Stockport area. Does it happen virtually straight away or can it take a bit of time?

chris1234 · 08-03-2005, 09:22

i notice my surfing is slow now like a 56k .. god sake im ringing CS

08-03-2005, 09:23

I would upgrade mine from here, but I don't know my parents password and I don't think they know either

Ramrod · 08-03-2005, 09:26

Quote:

Originally Posted by d0pey

Get back on the phone to them

on hold atm

edit..........CS just told me that it would be an automatic upgrade from 1.5 to 3............

d0pey · 08-03-2005, 09:26

Quote:

Originally Posted by g4merzo1d

just got off the phone with many different operators (with 4 out of 5 not knowing about the increase!), the last chap told me he had now found out about the increase and had sent the new config file to my cm and told me to reboot both pc and cm... i have and update still not happened for me in Stockport area. Does it happen virtually straight away or can it take a bit of time?

Can take up to an hour.

chris1234 · 08-03-2005, 09:27

Quote:

Originally Posted by Ramrod

on hold atm

trying to ring CS no dial tone this isnt my day

08-03-2005, 09:27

Quote:

Originally Posted by Neil

How interesting.

d0pey · 08-03-2005, 09:28

Quote:

Originally Posted by chris1234

do i call them and they will upgrade me on there side???

chris

Yes
__________________

Quote:

Originally Posted by Wiggz

When you say "have also been upgraded" do yuo mean via that link, or automatically. And can you confirm that the aforementioned link is indeed for new and old customers alike to upgrade?

Just want some level of sanity restored to the proceedings - at least we will have a final word on it (for now

)

Wiggz

Read through the topic, if you call CS they will upgrade you. Just be persistant with them.

ian@huth · 08-03-2005, 09:28

On 300k service, checked website and it only gives option to upgrade to 750k or 1.5Mb.

The postcode checker on the http://www.home.ntl.com/page/usagefaq tells me I can't even get broadband.

However, using the link https://autoreg.autoregister.net/cgi..._tiermigration it allowed me to upgrade so I am now on the 1Mb service

Neil · 08-03-2005, 09:28

Quote:

Originally Posted by Albie

I couldn't upgrade on the website and rang customer services. The lady said hold on I'll do it for you now, she came back about a minute later and said you'll be upgraded in the next few weeks. I told her I'd just spoken to people who'd been upgraded. She started to get uppity then hung up. <mod edit>.

Did you get her name?

d0pey · 08-03-2005, 09:29

Quote:

Originally Posted by Electrolyte

Dont worry its just his sledge hammer whit.