NTL offering package to challenge talk talk

[IanGuy]

I rang this number to see if I could get an extension on my current offer.

The simple conclusion to this was that I'd have to ring back closer to the date of expiry on the offers, and that he wouldn't be able to offer me any discounts on Sky Sports in the future as they rent the service. He said they would happily extend the 1mb £9.99 offer but only for 3 months :/

Not very happy with the result I got on the phone today, but I shall do what he said and call back at the beginning of August.

[etccarmageddon]

when I rang customer services a couple of days ago after I said I wanted to cancel but before they transferred me to retentions they offered to extend my £9.99 for 1mb broadband to 'forever' as it was about to expire.

[IanGuy]

How long was it until it was about to expire? Mine expires 6th August, so it's quite a while yet, I guess that's why he didn't want to do anything. He was fair enough and told me to ring back again closer to the date and whoever answers will be able to offer you something.

His reasoning for not being able to extend the offer was because he said if he put the same offer on again, it would give me double discount. Didn't make much sense to me as I thought he could just cancel the current discounts and reset them up, adding the months up to the date they currently expire. I accepted what he told me and agreed to ring again another time.

I also asked if instead of other offers he was throwing at me, including TU24 for free for 3 months, could I have upgraded broadband speed instead. He told me he would have to up the price aswell as the speed.
The guy you spoke to said he could give you 10mb for £10 you said in a previous post due to being a customer a long time, I've had all 3 packages with them since 1997, and still they seemed to only offer me "3 month trials".

[etccarmageddon]

Originally Posted by IanGuy

How long was it until it was about to expire?

http://www.cableforum.co.uk/board/sh...t=31482&page=7

29th July.

The guy you spoke to said he could give you 10mb for £10 you said in a previous post due to being a customer a long time, I've had all 3 packages with them since 1997, and still they seemed to only offer me "3 month trials".

you only get the 'best' offers if you get transferred to retentions by customer services after you've said you wish to cancel. when you're transferred your details aren't passed - you're just put to another phone queue and then have to say that you've been transferred and give your account details again so you could skip customer services and ring them directly. When I got transferred I then waited in a queue for 10 mins and the phone was answered by a retenions receptionist who said he was picking up my call just to let me know they would be getting to my call as soon as possible and sorry for being busy - he asked why I was calling - I said because I wanted to cancel due to the talktalk offer - he said "oh, well when you get to speak to someone we wont be able to match that".

10 mins later I spoke to someone and was offered a deal to keep me as a customer rather than lose me to talktalk. obviously I view this as excellent service and good reason to forget about talk talk.

customer services had definitely offered to extend my 1mb for £9.99 deal immediately I called which in my opinion was also excellent service.

you may think this is madness to be offering such deals under the counter but the fact is bulldog are enabling here shortly and will be offering their '16meg' product (which is actually upto 24meg).

note I think their staff sometimes refer to retentions by other names eg customer relations.

[yakkaman]

phoned retentions on 10.5.06 spoke to mim
retentions phone no 0800 0529403 + option 2
6 monthes 10mg - £17.49
6 monthes tv & phone - £22.25
3 monthes talk unlimited - FREE

[smack12345]

Originally Posted by stuartw101

I managed to get some sort of discount, after ringing them up.

Before:
1 x Family plus Sports and Movies - £52.50
4 x Additional Set top box rent - £60
1 x 1MB BB - £17.99
1 x Standard 321 telephone - £0
1 x Line rental with tv pack - £0

Total: £130.49 (not including calls i pay for)

After:
1 x Family plus Sports and Movies - £42.50( 6 months only)
4 x Additional Set top box rent - £45
1 x 2MB BB - £12.50
1 x Standard 321 telephone - £0
1 x Line rental with tv pack - £0

Total: £110 (not including calls i pay for)

Do you think i could have got a better deal? If so what could i try and get? I can't see how i can get a better deal as the tv package is the same as sky's price wise i believe, sky charge £10 a box so thats almost identical. Maybe i could get a better telephone package for free?

Thanks

Its folk like you paying way over the odds that get me my 10mb BB for £17 so hey! thanks

[mini-moog]

Hello, i just thought li'd put my thoughts in.
On Thursday 11/5 i rang retentions and they offered me a deal, saving £29 per month overall. This seems fair. The retentions op i spoke to also said that because they were upping the BB speed to 10 meg i'd have to have a modem installed, and that an engineer would call me to arrange this. I did not request a modem, I was told I needed it.

On Friday the engineer rang me to say the appt was for friday afternoon. "No good" I said, there's nobody in and that an appt had not been arranged with retentions. He then said he could sort it for the Saturday morning between 8-1. Saturday cam and no one showed up. at 1pm i rang CS to be todl the appointment was booked in for the afternoon. "No good" I said, "I've got stuff to do and i've already been housebound for 5 hours. I requested that they call the engineer to confirm what time he would arrive. I was told they cannot do that (which i know someone can as they've done it before). After a bit of steam letter, the agent then told me that in fact no one would be arriving on Saturday afternoon as the appointment was for the previous day. Needless to say, this wound me up more. I said that i would be contacting them again on monday to cancel my services.

As of now, no one has contacted me, and i wont be able to put it in writing until later, so I wonder if someone will take the time to call me to apologise for this bumbling idiocy. Mistakes are easy to make, but then to refuse to sort out the issue and try to blame me for missing the non arrangement appointment is appalling.

We'll wait and see...

[MrB]

I looked back through the thread (all 20+ pages!) as suggested by one poster but saw few references to deals including family pack.
Ideal scenario would be 10MB, line/TU24 (to match TT - could do with International for Ireland, USA etc as well ) and Family Pack - has anyone got this specific deal and what price did they manage to get?

Area seems relevant, so in Leeds, former C&W (BTW - a little of-topic but why do Telewest have billboards in Leeds in residential areas when it is not even available here - seems a waste of money ).


Many thanks
MrB

Originally Posted by MrB

I have 1MB BB, Family Pack and 321 phone line. I was paying close to £50 per month but phoned last September after seeing an offer in the shopping centre and they offered me 1MB for £9.99, which I accepted. I then noticed an offer in December for 1/2 price family pack for existing customers (still showing on their site (http://www.home.ntl.com/page/existing_fampackoffer - offer available to those customers not on a Family Pack) - I phoned and after some discussion (as I was already on Family Pack and at first CS claimed I was not entitled to it until I pointed out the wording on their website), the normal CS put me on this deal.

I am therefore paying £30.99 for 1MB, Family pack and 321 (plus coming to the end of a Onetel deal for free evening and weekend calls for one year). Is this still a good deal or should I be contacting Customer Retentions for the Talk Talk price match which will upgrade my BB speed - I have read the thread and can only recall one person mentioning that they got the TT and Family Pack - have others managed to get this and if so, at what price please (West Yorkshire)? The offer on Family Pack will finish at the end of next month and if other offers are available now, or then, that mean faster broadband as well I would like to get them (and am happy for my phone calls to be included as well now that the Onetel deal is finishing). The only complication may be that the broadband is through a Pace STB (still C&W branded as had for years!) which I understand cannot cope with faster speeds?

Many thanks

MrB

[James Henry]

I love this thread, it's gone beyond phoning up to cancel and into simply phoning up and asking for better deals, which is cool.

People 'window shopping' asking about what they could get in here before they call is pretty funny too

Make hay while the sun shines, boys and girls

[MrB]

I spoke to a very nice lady in CR this afternoon - mentioned that I had received information on the new Talk Talk offer and did they have anything to match this. Offered:
10MB - £9.99
Talk Unlimited 24 - free
Family Pack/Phone line - £20.25
Total £30.24

I suspect, as I didn't mention it specifically, that the Family pack offer will come off next month (on 1/2 price for 6 month offer) therefore may have to phone back. Is this a good price or could I have got it cheaper still?

Also forgot to ask how long this would be on my account for - bother - another 25 minute wait but worth the effort.

I have to wait for a cable modem installation as apparently my STB cannot take the PACE ...

MrB

[bonzoe]

If you are happy with it, I would think it is a good price, everyone seems to get a different deal.

From my experience I expect that TU24 will be free for 3 months, I'm just hoping they don't try to charge me for it after that because it exceeds the cost of my calls!

[Jules]

You did better than me MrB I am in Leeds and I got 1mg BB for £9.99 family pack and phone the same as yours but no TU24

[dcclanuk]

Originally Posted by Jules

You did better than me MrB I am in Leeds and I got 1mg BB for £9.99 family pack and phone the same as yours but no TU24

call back
ask them how comes the discrimination ?

i had a billing error, instead of £40 a month it was a bit more....

after fixing it, the adjustments meant...... [doing the calculations] i am going to be paying £30 a month now... hmmmmmm!

i aint complaining!

[Chrysalis]

Their is romours on another forum that retentions will soon be told to offer a £20 credit only and only if a fault is logged on the account.

I have no idea if this has any truth in it but its apperently to bring more in line with telewest policy.

[toots66]

Retentions told me my deal was for 12 months but the first bill since then shows everything at 3 months. Customer services say that the system won't handle more than 3 months at a time and the retentions rep will have set a reminder to update this for the next 3 months nearer the time. Does this sound true?