New Speed Upgrades 8th March. (Part 3) - Page 25

Doofy · 08-03-2005, 09:06

Quote:

Originally Posted by d0pey

I have said this before but still people are saying they can't upgrade. If you try and upgrade through the web browser and it comes up with an error or wont let you do it. Just ring customer service on 0800 052 2000. If they say it is not available tell them "You know several people who have had their connection upgraded through C/S this morning and to check again/ask supervisor". The new codes are available on the system.

Then leave it about an hour if it doesnt automatically change reboot your cable modem and you should have been upgraded.

I could not upgrade through the browser but im not surfing at 3mbps.

Just come off the phone with CS very nice bloke as well all done and now am on 3 mb Thank you for the info

BIGZIPZ · 08-03-2005, 09:07

WHen I enter my username (the promary one i chose for my ntlworld email right?) It says it is not associated with my modem:

The username (EDITED.cooper111) entered is not the registered subscriber associated with this cable modem.Please go back and try again with your cable modem username and password. If you need further help, please contact our customer support (0800 052 2000).

Yet according to my ntlworld email page:
EDIT.cooper111@ntlworld.com You may not modify this address

Help :/

**Mick** · 08-03-2005, 09:07

Quote:

Originally Posted by Wiggz

Right, so is everyone saying that this is definately the way to upgrade, or is there somebody saying "Sit Tight - this is for new customers only...."

What is the deal - Thought we were getting Automatically updated.

Wiggz

(confused)

It has been said that not everyone is going to be upgraded today, the new speeds have launched for new customers from today and some existing customers in some areas have also been upgraded.

d0pey · 08-03-2005, 09:07

Quote:

Originally Posted by Ramrod

Does that apply to STB in Bromley?

Yes I know someone in Bromley, well Orpington who has been upgraded.

What STB you got? For speeds over 1mbps you will need to arrange a box swap for a samsung.

blenky · 08-03-2005, 09:07

I'm at work at the moment so could someone tell me if Brighton has upgraded?

Ta

Neil · 08-03-2005, 09:07

Quote:

Originally Posted by d0pey

I have said this before but still people are saying they can't upgrade. If you try and upgrade through the web browser and it comes up with an error or wont let you do it. Just ring customer service on 0800 052 2000. If they say it is not available tell them "You know several people who have had their connection upgraded through C/S this morning and to check again/ask supervisor". The new codes are available on the system.

Then leave it about an hour if it doesnt automatically change reboot your cable modem and you should have been upgraded.

I could not upgrade through the browser but im now surfing at 3mbps.

No need to post in large red font.

Ramrod · 08-03-2005, 09:08

Quote:

Originally Posted by d0pey

Yes I know someone in Bromley, well Orpington who has been upgraded.

What STB you got? For speeds over 1mbps you will need to arrange a box swap for a samsung.

Got my samsung ages ago

jigman · 08-03-2005, 09:08

just done mine here (m33) took a few tries through.

goin through the web page

Neil · 08-03-2005, 09:09

Quote:

Originally Posted by blenky

I'm at work at the moment so could someone tell me if Brighton has upgraded?

Ta

Not that simple I'm afraid.

d0pey · 08-03-2005, 09:11

Quote:

Originally Posted by Neil

No need to post in large red font.

Well nobody listens and continue to keep asking the same questions over and over again.
__________________

Quote:

Originally Posted by Ramrod

Got my samsung ages ago

Get back on the phone to them

goldoni · 08-03-2005, 09:13

Quote:

Originally Posted by Xtreem

i go to that page and i get the option to upgrade from 750k to 2mb for ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£24.99 a month thats what we currently pay so it aint gonna charge me an extra 24.99 to upgrade is it? sorry if thats a silly question dont want to get in any trouble with my dad

No it just confirms the price you will be paying for the 2mb service same as the 750

OldGeezer · 08-03-2005, 09:13

Quote:

Originally Posted by Neil

If you vote in the poll, you will be able to see the results (& therefore the answer to your question)

I don't see anything in the poll to distinguish between CM & STB.

philquinney · 08-03-2005, 09:13

Hey Everyone,

Just to point out there is now something official on NTL's website:

http://www.home.ntl.com/page/broadbandexisting

They do say though that you should wait and the upgrade would be automatic....

Phil.

08-03-2005, 09:13

I may just go for the 1MB service and pay a couple more ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£ a month for extra bandwidth.

Albie · 08-03-2005, 09:14

Quote:

Originally Posted by d0pey

I have said this before but still people are saying they can't upgrade. If you try and upgrade through the web browser and it comes up with an error or wont let you do it. Just ring customer service on 0800 052 2000. If they say it is not available tell them "You know several people who have had their connection upgraded through C/S this morning and to check again/ask supervisor". The new codes are available on the system.

Then leave it about an hour if it doesnt automatically change reboot your cable modem and you should have been upgraded.

I could not upgrade through the browser but im now surfing at 3mbps.

I couldn't upgrade on the website and rang customer services. The lady said hold on I'll do it for you now, she came back about a minute later and said you'll be upgraded in the next few weeks. I told her I'd just spoken to people who'd been upgraded. She started to get uppity then hung up. <Mod Edit (Chris T) Needless insulting comment removed>.

Please refrain from posting needless insults towards NTL staff.