NTL offering package to challenge talk talk

[Paradox26]

Seeing that you spend so much, you should get a better deal. Just make stuff up, i.e. you called talk talk and they will give you 6.5meg (confirmed with talk talk on phone) SKy are offering you free STB subscription?
They should offer you something better after the rep sees your monthly outgoings Give it a try, you know you want to.

[chocky909]

Originally Posted by stuartw101

Anyone? Sorry to post again Just need soem advice, basically so i can back up what im saying when on the phone to them.

Thanks once again

I'm not sure you can get much discount on TV when it's including movies and sport because they have to pay a certain amount to Sky. You've got half price Broadband and free line rental.

Can't you get Sky? You'd get better value if you need multiroom, they only charge £10 for each additional box and the software/hardware is VASTLY superior. Plus if you really can move then they might offer you a lower price.

I make it at £42.50 + £10 per each additional STB (£40) = £82.50 which is less than you're paying now.

Basically, all you can do is play the barter game with them on the phone.

What's the lowest anyone is paying for Family+Sports+Movie?

Also, you can always look back through the thread.

---------- Post added at 23:58 ---------- Previous post was at 21:58 ----------

Originally Posted by chocky909 (that's me folks)

Well, the guy halved my bb bill to £12.50 a month for 12 months - no contract. And also extended my TV+Family+Sports with basic phone for 12 months @ £30p/m - no contract. Not particularly impressed with this so will ring back later, to say I've reconsidered my cancellation. I REALLY AM considering getting rid because SKY is the only way to get "Match Choice" interactivity on SKY Sports. Plus I want a decent STB and Sky+ is that. So unless they virtually give me TV for free, I'll be leaving. As long as the 2mb>4mb increase comes on time, I'll be happy. £12.50 for 4mb broadband isn't bad at all.

Lets just wait and see what my bills say first...

I get the impression though that you can ring these guys as many times as you like - as long as you dont agree to new contracts (they dont take contracts seriously anyway). I'm actually eager to have another crack at it now.

LOL

The TV went off for a few minutes just now, and when it came back on I realised that I've got Sky Movies now.

This is a pleasant surprise as when I was talking to the guy I only mentioned the Sports package. He said I'd get Family+Sports +321phone for £30 a month for 12 months no contract. I'd better check what I'm down for tomorrow and how much for. Hopefully I'm being upgraded to TalkUnlimited too. If I'm not, I'll push for it when it comes to deciding whether to go to Sky or not.

I'll report back tomorrow.

[GENERALZODD]

Hi rang retentions/customer care and was offered 10meg for 6 months (to be reapplied after 6 months if i ring). said it would take 24 hours to work through the system. 24 hours later still not applied so rang again, this time 10meg was applied, however when i confirmed the price, i was told that it would be £18.99, not the £17.50 "price match" i was told about the previous day. He did say that he couldnt appy £17.50 as the system wouldnt let him. so how on earth are people getting all of these different prices/deals on their accounts.
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[Neil]

Originally Posted by GENERALZODD

Hi rang retentions/customer care and was offered 10meg for 6 months (to be reapplied after 6 months if i ring). said it would take 24 hours to work through the system. 24 hours later still not applied so rang again, this time 10meg was applied, however when i confirmed the price, i was told that it would be £18.99, not the £17.50 "price match" i was told about the previous day. He did say that he couldnt appy £17.50 as the system wouldnt let him. so how on earth are people getting all of these different prices/deals on their accounts.
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Standard ntl I'm afraid.

It's the classic "Tell the punter what he/she wants to hear to get them off the phone" scenario....

I phoned retentions and am now the owner of a lear jet and a big jar of boiled sweets when you get through just ask for polly.

[orangebird]

Originally Posted by stuartw101

Anyone? Sorry to post again Just need soem advice, basically so i can back up what im saying when on the phone to them.

Thanks once again

As has been said, there's nothing they can do with the TV packages - quite simply, they don't make money on them anyway. How about a further discount on the extra stbs, and maybe asking for TU24 or something for your phone?

[GENERALZODD]

Just checked my bb connection and i am only getting around 6mb, i have an ntl100 modem!
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[Druchii]

Originally Posted by bjorkiii

I phoned retentions and am now the owner of a lear jet and a big jar of boiled sweets when you get through just ask for polly.

I almost wet myself reading that... Just wasn't expecting it.

StuartW, i would ask for a furthur discount on the STB's, and as orangebird says, maybe something for the phone?

[stuartw101]

Originally Posted by Druchii

I almost wet myself reading that... Just wasn't expecting it.

StuartW, i would ask for a furthur discount on the STB's, and as orangebird says, maybe something for the phone?

Thanks for everyone's replies. Yeah i think i can get the STB price down to £40 another saving of £5 as it will match sky's £10 a box.

I have seen people have been getting the talk unlimited 24 and BB for around £20 or so, but we phone mobiles more than house numbers, could they do free calls to mobiles included or instead of house numbers?

[Druchii]

Originally Posted by stuartw101

Thanks for everyone's replies. Yeah i think i can get the STB price down to £40 another saving of £5 as it will match sky's £10 a box. I have seen people have been getting the talk unlimited 24 and BB for around £20 or so, but we phone mobiles more than house numbers, could they do free calls to mobiles included or instead of house numbers?

I'm not sure on the mobiles front, i bet it's worth a try. If they ask why you want furthur reductions on STB's tell them about Sky, and that they're looking a little better right now than they are... Might persuade them a little

[stuartw101]

Originally Posted by Druchii

I'm not sure on the mobiles front, i bet it's worth a try. If they ask why you want furthur reductions on STB's tell them about Sky, and that they're looking a little better right now than they are... Might persuade them a little

Yeah, we pay around £10 in calls a month anyway and pay £12.50 for 2mb BB. Dunno if they could do any better as tt is for free calls and upto 8mb for £21.50. I guess i could try and get 10mb and tu24 for £21.50, this would save me a little i guess on my monthly calls.

[James Henry]

I just phoned retentions, I'm not actually an ntl customer and don't live in an ntl area but they have agreed to pay my Sky+ and DSL subscriptions for the next year, plus I phone their 0800 number then they transfer me to the number I want, no contract, on condition that I consider using ntl when I move home.

Yes I'm being ridiculous, but then so are they with the deals they are offering and it's only service quality that'll go up the spout.

stuartw101 you may want to consider visiting http://www.moneysavingexpert.com where you'll find many posters who spend a lot of time trying to figure out how to save money. You are spending far too much time on this though. You're probably better off spending your time researching alternatives, and just call them back and say you aren't happy with the deal offered.

Honestly if they can't spot what you're doing phoning them back to try and get more discounts a few days after the last call they really are hopeless, and it wouldn't surprise me if they don't. I believe retentions people get paid more for throwing discounts at people anyway, so you'll probably have two happy people having gotten paid for 'retaining' you.

A reminder to all posters though: These idiots aren't asking you to agree a new contract, get your deal and make sure you phone them up when it's over to get another one!

[GENERALZODD]

re-tested my 10mb bb in off peak time and i am only getting around 6mb, i know i have an ntl100 modem and know that this can be the cause, what do i do now, do i ask for my modem to be upgraded ie ntl 250 thus enabling them to fulfull their promise and give the 10mb bb. what are my options?
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[chocky909]

Originally Posted by GENERALZODD

re-tested my 10mb bb in off peak time and i am only getting around 6mb, i know i have an ntl100 modem and know that this can be the cause, what do i do now, do i ask for my modem to be upgraded ie ntl 250 thus enabling them to fulfull their promise and give the 10mb bb. what are my options?
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This isn't the thread to ask technical questions. Try http://www.cableforum.co.uk/board/forumdisplay.php?f=12

[Neil]

Originally Posted by chocky909

This isn't the thread to ask technical questions. Try http://www.cableforum.co.uk/board/forumdisplay.php?f=12

GENERALZOOD has already posted this issue in the BB forum: http://www.cableforum.co.uk/board/sh...ad.php?t=47215

GENERALZOOD-Please don't double post-it won't get you help any faster (plus double posting is evil!)