120M Virgin Media 150Mb Coming 2014 - Page 24

Kushan · 27-01-2014, 13:04

In fairness to Virgin, I think slippages are to be expected. I just wish they were better at both setting our expectations (overestimate rather than under) and being transparent with their upgrades. I find that delays are much less infuriating if you're told why there's a delay.

27-01-2014, 14:05

Quote:

Originally Posted by Kabaal

I doubt it. Virgin's upgrades are much like BT's FTTC upgrades in that the estimates given usually slip back a few times before it's actually done.

can't agree for this area - the FTTC rollout was smack bang on the dates, only delay was a week after the RFS date and then it was all go.

---------- Post added at 13:05 ---------- Previous post was at 13:04 ----------

Quote:

Originally Posted by Kushan

In fairness to Virgin, I think slippages are to be expected. I just wish they were better at both setting our expectations (overestimate rather than under) and being transparent with their upgrades. I find that delays are much less infuriating if you're told why there's a delay.

They just like to spend their time lying to customers. hang on, that's what they do with fault updates too.

Synthetic · 27-01-2014, 14:08

Mine saying between May and July '14 on the postcode checker and in myvm now, it was showing between May and October.

I also noticed it no doesn't have a button to pre-register for it, and I never signed up to auto "upgrade" including a new contract... Unless they're going to upgrade everyone without a new contract now?

27-01-2014, 16:30

Quote:

Originally Posted by Synthetic

Mine saying between May and July '14 on the postcode checker and in myvm now, it was showing between May and October.

I also noticed it no doesn't have a button to pre-register for it, and I never signed up to auto "upgrade" including a new contract... Unless they're going to upgrade everyone without a new contract now?

I had a pre register button which I pressed. i don't think they would do that

Synthetic · 27-01-2014, 17:26

Quote:

Originally Posted by fabretti

I had a pre register button which I pressed. i don't think they would do that

I'd hope not, I just have a "Go to discover" button after the initial "Find out more" button on the MyVM home page.

Hom3r · 27-01-2014, 18:51

Will this require a SH2 or will the SH1 handle it?

raging bull · 27-01-2014, 20:18

My letter indicates an auto increase from 60Mb to 100Mb without any additional costs.
This supposed to happen between May and July 2014.
Mind you I had to indicate an interest before getting message.

27-01-2014, 20:49

Quote:

Originally Posted by Hom3r

Will this require a SH2 or will the SH1 handle it?

sh2 i believe.

Jumping · 27-01-2014, 20:54

Quote:

Originally Posted by fabretti

I now get between August and Jan 2014. I assume like the 120 no one actually knows when it will be.

Not even Virgin does as it keep slipping further into the future every time you check.

qasdfdsaq · 28-01-2014, 00:16

Quote:

Originally Posted by fabretti

sh2 i believe.

The SH1 was supposed to handle up to 400Mbps.

BenMcr · 28-01-2014, 11:23

Quote:

Originally Posted by Hom3r

Will this require a SH2 or will the SH1 handle it?

Quote:

Originally Posted by fabretti

sh2 i believe.

SuperHub 1 will be supported and not swapped for these upgrades.

1andrew1 · 28-01-2014, 12:39

Quote:

Originally Posted by Kabaal

I doubt it. Virgin's upgrades are much like BT's FTTC upgrades in that the estimates given usually slip back a few times before it's actually done.

In fairness to both companies, haven't their upgrades been put back in part due to the need to redirect engineers to areas that have experienced bad flooding?

Kabaal · 28-01-2014, 12:44

Quote:

Originally Posted by 1andrew1

In fairness to both companies, haven't their upgrades been put back in part due to the need to redirect engineers to areas that have experienced bad flooding?

Only if you blame the past few years estimates on this months flooding

When Virgin gives me a date i usually add 1 to the year and expect it then. BT give rolling quarterly placeholder dates that don't really mean anything. They're as bad as each other in this regard.

1andrew1 · 28-01-2014, 13:05

Quote:

Originally Posted by Kabaal

Only if you blame the past few years estimates on this months flooding

When Virgin gives me a date i usually add 1 to the year and expect it then. BT give rolling quarterly placeholder dates that don't really mean anything. They're as bad as each other in this regard.

The floods haven't just been this month, 2013 experienced really extreme weather. I don't know much about previous years' weather but doubt it was to blame for previous delays.

28-01-2014, 19:09

Mines changed again to between August 2014 and January 2015