New STM/Virgin traffic managent confirmed - so that's why it's slow!

[Sput]

Originally Posted by Nicosia

i should get my letter soon then ive been over the limit like 6 times up to now within 2 weeks of usage, its so easy to hit the limit without realising it, i hate havingto be acrefull of what i dl for the whole day VMreally needto stop capping users

Has your letter arrived?

[Nicosia]

nope nothing, 99% of the time i am on a 5mbit connection and i keep going over without meaning to but i had to security enable my wireless i noticed one day like 6 people where connected :s maybe that explains a few times that i was sure i dident go over and i was capped, luckily my router tells me whos connected so i enabled security and threw them off.. but no no letter which i am suprised, 3 or so weeks ago i did have a letter from them titled a brief word about unlimited downloads but thats while i was on the 2mbit

Originally Posted by Nicosia

nope nothing, 99% of the time i am on a 5mbit connection and i keep going over without meaning to but i had to security enable my wireless i noticed one day like 6 people where connected :s maybe that explains a few times that i was sure i dident go over and i was capped, luckily my router tells me whos connected so i enabled security and threw them off.. but no no letter which i am suprised, 3 or so weeks ago i did have a letter from them titled a brief word about unlimited downloads but thats while i was on the 2mbit

I told you, after you hit the limit so many times your put on a rotation list and users are randomly picked, guess your just lucky

Though, to be fair they are purposely sending letters out to lower tier people to get them to upgrade right now.

[Nicosia]

Originally Posted by TraxData

I told you, after you hit the limit so many times your put on a rotation list and users are randomly picked, guess your just lucky

Though, to be fair they are purposely sending letters out to lower tier people to get them to upgrade right now.

Yes now that i am on 20meg i havent recieved any letter but i do get capped virtually every day so i wont be suprised if i recieve another letter, i have a feeling i am just going to downgrade to the 2mbit anyway im on this 20meg which is a 5 most of the time so an extra 3megs i may aswell be on the 2 again

Originally Posted by TraxData

I told you, after you hit the limit so many times your put on a rotation list and users are randomly picked, guess your just lucky

Though, to be fair they are purposely sending letters out to lower tier people to get them to upgrade right now.

not going to happen...unless I downgrade everything else and then they lose out because I'll be paying less.

[pip08456]

Originally Posted by Nicosia

nope nothing, 99% of the time i am on a 5mbit connection and i keep going over without meaning to but i had to security enable my wireless i noticed one day like 6 people where connected :s maybe that explains a few times that i was sure i dident go over and i was capped, luckily my router tells me whos connected so i enabled security and threw them off.. but no no letter which i am suprised, 3 or so weeks ago i did have a letter from them titled a brief word about unlimited downloads but thats while i was on the 2mbit

So why didn't you security (your words) your wireless when you first got it?
You are responsible for whoever uses your connection and to have 6 unknown people using your connection is just not reckless it's stupid.

[Nicosia]

Originally Posted by pippincp

So why didn't you security (your words) your wireless when you first got it?
You are responsible for whoever uses your connection and to have 6 unknown people using your connection is just not reckless it's stupid.

dident think id need to im in a small city anw doesent matter now it has been put security now so no one can loginw ithout the long ass password i put

[Sigma]

I told you, after you hit the limit so many times your put on a rotation list and users are randomly picked

Picked randomly for what? To receive a warning letter? (Sorry, I haven't read all 24 pages, so I assume that's what you mean.)

How can they get away with advertising an "unlimited" service, but then warn users for using it too much? Also, it seems odd having a "traffic management" system, if you then expect users to manage their own traffic to ensure that they don't hit the limits too many times on their supposedly unlimited service.

[pip08456]

Originally Posted by Sigma

How can they get away with advertising an "unlimited" service, but then warn users for using it too much? Also, it seems odd having a "traffic management" system, if you then expect users to manage their own traffic to ensure that they don't hit the limits too many times on their supposedly unlimited service.

Well put!

Here is a copy of the mail I received from Be. For obvious reasons I've removed my addy and the ticket number and also my name. No I haven't corrected their spelling either!

-------Original Message-------

From: Be member services
Date: 6/22/2008 7:40:26 AM
To:
Subject: Ticket No. updated Successfully

Dear Mr F,

Thank you for contacting us.

Our service is trully unlimited-you can download and upload as much as you want whenever you want,no traffic shaping,throtling etc.

The support is based in Sofia,Bulgaria and it is experienced and able to help you 24/7 and if you are calling from your BT landline number it will be for free.

If you have any other questions please contact us.

Regards,
Rudi.

Also the follow-up relating to contention ratios

From: Be member services
Date: 6/24/2008 11:58:51 AM
To:
Subject: ticket ID:

Dear Mr F,

Thank you for contacting us.

The contention ratio for all our packages is 1 to 1.We are trying to keep it this way and if sometimes in the future this is due to change we will notify you on time.

IF you have any other questions please contact us.

Regards,
Rudi

[Sirius]

Originally Posted by pippincp

The contention ratio for all our packages is 1 to 1.
Regards,
Rudi

That is incorrect. I have seen the Be dslams and they are not running 1 to 1. I think the person who gave you that info is very miss informed. I to will be moving to BE.


http://en.wikipedia.org/wiki/Be_Unlimited

In addition, from 10 March 2008, Be/O2 are now reselling wholesale access to their network to other providers[16]. The first of these companies is Vaioni[17], who have launched an 'up to 20 Mbit/s business class ADSL2+ service' featuring up to 2.5 Mbit/s upstream and a guaranteed 10:1 contention ratio with prices starting from £140.99 per month. Vaioni's product, branded 'Ultra 20', will be aimed at small- to medium-sized companies and schools.

10.1 is for business so there is noway they will offer 1 to 1 to a residential customer

[pip08456]

Originally Posted by Sirius

That is incorrect. I have seen the Be dslams and they are not running 1 to 1. I think the person who gave you that info is very miss informed. I to will be moving to BE.


http://en.wikipedia.org/wiki/Be_Unlimited



10.1 is for business so there is noway they will offer 1 to 1 to a residential customer

You have quoted the services of another company that leases the line from Be.
As to be misinformed the information is from their own tech services and as I have it in writing...........................

Having said that Be certainly gives better service than VM!

[Sirius]

Originally Posted by pippincp

You have quoted the services of another company that leases the line from Be.
As to be misinformed the information is from their own tech services and as I have it in writing...........................

Having said that Be certainly gives better service than VM!

Sorry i have worked on DSL products for years and that information is incorrect.

We can debate this all night but at the end of the day why would BE be giving each customer a 1 to 1 connection on to a dslam. they dont offer that to a business customer.

found a page that gives the info

http://www.broadbandchoices.co.uk/pa...ited-24mb.html

Contention Ratio 50:1
Download Speed 24Mb
Upload Speed 1Mb
Download Limit Unlimited
Download Limit Notes This package comes with an unlimited download limit with a fair usage policy which may restrict the amount you can download via your internet connection. This package is suitable for medium usage; here are some helpful representations of downloading:


* 60 hours web surfing = 1.5GB

* 1 Music Album = 0.06GB

* 10 Min Video Clip on Youtube = 0.2GB

* Low definition movie = 0.75GB

* DVD quality movie = 4.5GB

* 10 hours of internet radio = 1.2GB

Download Limit Exceed Notes If you carry out 'excessive' downloading, you will be issued a written warning. In extreme circumstances, should the levels of activity not immediately decrease after the warning, your service will be terminated.

Just emailed them as i was about to sigh up with them but if there tech support does not even know what there contention ratio is then i certainly have no faith in there support.

Lets hope a differant support agent gives me the correct ratio or i will not be signing up with them.

I have had enough of VM's STM. i have just got home from work turned on my PC and i am STM'd The PC has been off all day.

[pip08456]

Originally Posted by Sirius

Sorry i have worked on DSL products for years and that information is incorrect.

We can debate this all night but at the end of the day why would BE be giving each customer a 1 to 1 connection on to a dslam. they dont offer that to a business customer.

found a page that gives the info

http://www.broadbandchoices.co.uk/pa...ited-24mb.html

I do not doubt that you have a lot more expertise in this field than me BUT the 10 - contention ratio you quoted was from Vaioni which leases the service from Be and offers businesses 20Mb down and 2.5Mb up at a cost of £140.00 pm.

I take it that this is a guaranteed speed - hence the cost.

When I went to Be all they said was that I could EXPECT a speed of 16Mbps so far they have done better than that! Up until recently I was a cable customer before Nynex. C&W Telewest etc. and before the advent of broadband, or even the internet.

Everything was as sweet as apple pie until the advent of Virgin Media, Then everything went downhill which is why I jumped ship and went to be, the best move I ever made!

Even on here whilst I was a VM customer techs were saying there was something wrong, I'd had engineers round on several occasions after paying for the phone call.

In all the time I was paying for a 20Mbps connection I never reached more than 12Mbps and that was a one - off the average was nearer 6Mbps and I still have the records to prove it.

Rant over!

[Sirius]

Originally Posted by pippincp

I do not doubt that you have a lot more expertise in this field than me BUT the 10 - contention ratio you quoted was from Vaioni which leases the service from Be and offers businesses 20Mb down and 2.5Mb up at a cost of £140.00 pm.

I take it that this is a guaranteed speed - hence the cost.

When I went to Be all they said was that I could EXPECT a speed of 16Mbps so far they have done better than that! Up until recently I was a cable customer before Nynex. C&W Telewest etc. and before the advent of broadband, or even the internet.

Everything was as sweet as apple pie until the advent of Virgin Media, Then everything went downhill which is why I jumped ship and went to be, the best move I ever made!

Even on here whilst I was a VM customer techs were saying there was something wrong, I'd had engineers round on several occasions after paying for the phone call.

In all the time I was paying for a 20Mbps connection I never reached more than 12Mbps and that was a one - off the average was nearer 6Mbps and I still have the records to prove it.

Rant over!

this is the high speed STM's connection i have at the moment from VM's 20 meg service

[pip08456]

Originally Posted by Sirius

this is the high speed STM's connection i have at the moment from VM's 20 meg service

Says it all!