*ALL* Speed Upgrade Discussion In Here Please (Part 4) - Page 24

Simcut · 10-03-2005, 09:55

Guys,

I think what would be of great use is building some kind of list of areas of the country and whether you have got your 3mbit / 2mbit working, also being able to tell people what your local ntl server is (mine is in Hertford/Ware and I am on the Luton main server).

If we build up a list of areas and local ntl servers that have 3mb fully available then it will help people understand better and saves calling TS, just a thought.... if someone else is in the same area as myself and has not been able to get 3mbit yet I have, then they can take that to TS.

James79 · 10-03-2005, 09:56

Just went onto the upgrade page and completed the process (seemingly successfully).

A page said that my SACM would reboot causing a temporary loss in service - anyone know how long this takes?? Or would the best option be to reboot myself?

Just another thought??!!

James

tubbles · 10-03-2005, 09:58

To my earlier message, It was the lady on CS that said it is not being upgraded until next month.thought I had best point that out as i don't want anyone blaming me for bad info. Btw I am in the Birkenhead area of Merseyside if it makes any difference, could be different in L'pool.

carmad · 10-03-2005, 10:03

I am also in Birkenhead and had no problem upgrading from 1.5 to 3Meg this morning by a very nice person at Billing.

James79 · 10-03-2005, 10:18

Just tested the speed of my connection - comes in at just under 2Mbps. Not much noticable in the speed of general surfing though?? But sure - its free isnt it??

dirtydog · 10-03-2005, 10:22

Quote:

Originally Posted by James79

Just tested the speed of my connection - comes in at just under 2Mbps. Not much noticable in the speed of general surfing though?? But sure - its free isnt it??

I noticed that too.. zero speed increase in web browsing. In fact going from 300k to 750k was little difference either really so I wasn't particularly surprised. Sites which were sluggish to respond before are still sluggish to respond; presumably the bottleneck is at their end, not mine (or ntl's).

scrotnig · 10-03-2005, 10:32

Quote:

Originally Posted by ian@huth

There will be no new customers on the new speeds yet as the earliest they could have signed up would have been the 8th March and there is at least a 7 day wait for installation.

Small correction here.

There are people who signed up yesterday getting installed this morning.

HeavyDude · 10-03-2005, 10:40

Just got off the phone to NTL, spoke to a very nice scottish lady who arranged to swap over my Pace STB to a Samsung next Tuesday. All I then have to do is phone NTL on Tuesday and they will upgrade the speed and job done!!!

No mention of an upgrade to 1MB until then but it's only 4 days away and I can wait until then.

I hate to say it but... Well done NTL (or at least the very nice scottish lady

)

Goon · 10-03-2005, 10:41

I called CS last night as the auto upgrade page did nothing for me. Was told he could do it there and then and my 1.5MB would be 3MB in half an hour.

This morning it still hasn't been done, so called CS again. Now I'm told that there's no such thing as requesting the speed upgrade, and that it'll happen automatically at some point!

What a FARCE

I'm in the brighton area BTW

Neil · 10-03-2005, 10:46

Quote:

Originally Posted by Goon

I called CS last night as the auto upgrade page did nothing for me. Was told he could do it there and then and my 1.5MB would be 3MB in half an hour.

This morning it still hasn't been done, so called CS again. Now I'm told that there's no such thing as requesting the speed upgrade, and that it'll happen automatically at some point!

What a FARCE

I'm in the brighton area BTW

You've just been subjected to the old "CS-BSÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¢ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â‚¬Å¡Ã‚Â¬Ãƒâ€¦Ã‚ Â¾ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â¢" Im afraid.

th'engineer · 10-03-2005, 10:51

Quote:

Originally Posted by iadom

After I rang CS on Tuesday and the pleasant Scottish lady advised me to wait until I had received mail notification, I decided to do just that, and surprise, surprise. When I awoke this morning, the sun was shining, the world hadn't come to an end so I thought, thats nice, 2 Meg, a few days later than others really is not Armageddon.

A certain calm pervades my soul.

how come you have it and i dont

same UBR

bet its someoneplaying with my config

geminian68 · 10-03-2005, 11:31

This Morning I phoned NTL CS (option 5) to request an upgrade to 3mb, I spoke to a very nice lady (sounded like a Gordie) who said she would have to send an email to Tech Support (i think) anyway after a lot of typing, I will be upgraded in a couple of days (Hopefully)

10-03-2005, 11:57

I've decided to go to 2MB. Bet I will have to wait 30 days before I can though

Glenco · 10-03-2005, 12:00

At last sorted 3mb

after phoning up all week and being told ive been upgraded just give it a while i phoned this morning and a ladie said ohh sorry i can see you upgraded but it hasnt gone on the system yet ill do that now sir sorry

Ahh well its done now yipee

Downloads · 10-03-2005, 12:05

Phoned Customer Services yesterday, she said she would upgrade me, i waited one minute, she told me i was upgraded. I reset my modem and now i have 2mb. Simple as that. I live in the Norwich area.