*ALL* ntl Cap Discussion Here Please.

[Stuart]

Originally Posted by Chrysalis

Never heard so much crap for a long time, residental or business you have a right to complain. Business users dont pay more for a right to complain they pay more for lower contention, right to use for commercial purposes, better support, possibly a SLA, possibly increased traffic limit if any in place. There probably is other stuff as well. Unfortenatly I work in the internet industry which kind of stuff's up ntl's argument as I know the game they are playing.
____________

Be careful what you say although I know you are not a true representative of NTL I am sure 'Fair Trading' wont take too lightly a company saying that a customer has no right to complain.

I can just imagine it:

Customer: "I'd like to report NTL for bad service."
Trading Standards: "What happened?"
Customer: "Well, I was trying to run a business using my NTL home account and the connection failed."
Trading Standards: "Good bye."

[Paul K]

Originally Posted by scastle

I can just imagine it:

Customer: "I'd like to report NTL for bad service."
Trading Standards: "What happened?"
Customer: "Well, I was trying to run a business using my NTL home account and the connection failed."
Trading Standards: "Good bye."

Awww c'mon guys, play fair, it might have been an innocent mistake on Chrysallis's part and he really thought he was paying for the business connection

Originally Posted by Paul

Awww c'mon guys, play fair, it might have been an innocent mistake on Chrysallis's part and he really thought he was paying for the business connection

Would that be the one from centrica
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Originally Posted by Neil

I am not any sort of representative of ntl.


Yeah....ok...whatever.

What on earth are you talking about??

Do you think that I am/I work for ntl?

You need to pay attention a little closer methinks!

Boy as this just made my day for me

[Chrysalis]

Guys I think you have really lost the plot.

point me to a post that says I think I am paying for a business connection.

You now are so desperate that you have resorted to attacking me (I dont care shows how low you have stooped to)

"Customer: "I'd like to report NTL for bad service."
Trading Standards: "What happened?"
Customer: "Well, I was trying to run a business using my NTL home account and the connection failed."
Trading Standards: "Good bye.""

O_O

Well its news to me I am trying to run a business on my connection, again you guys really are stooping low.

I run a hosting service from 100mbit lines that have nothing to do with NTL. GET WITH IT!!!!

Here is my joke.

Customer "Hi I just tried to watch some hdtv of a service I subscribed but all of a sudden my internet stopped working"
NTL rep "Hold on sir let me check if all is ok with your account"
NTL rep "IT seems you have hit your 40 gig limit for this month sir, you will have to wait until next month or we can change you over to a business line service"
Customer "But I dont run a business I just watch hdtv and download my linux iso's for my code development"
NTL rep "Then sir we must ask you to leave and cease your service with us, you are the type of customer we dont want, we are here to profit of every SINGLE customer and are greedy you must understand this sir"
Customer "Umm ok, good bye"
NTL rep "Goodbye sir"

[Mauldor]

Would it be possible for someone from/who knows the business side to post info like for example does it matter if your a person off the street or do you need to be a business. Do you get put on a seperate box somehow away from residential customers? Is there any Cap whatsoever? IS there a SLA for downtime?


All them sort of things, Im sure if people have the info, maybe more might jump onto that even if the cost is a little higher...

[Chrysalis]

[Admin Edit] (Neil) Offensive/Racist comments removed.

By all means have a problem with call centres in India, but don't post derogatory comments like that here again.

[zitianaki]

haha that sounds about right

[Neil]

Originally Posted by Chrysalis

Guys I think you have really lost the plot

You think?

Originally Posted by Chrysalis

Here is my joke.

*Gets comfortable*

Originally Posted by Chrysalis

Customer "Hi I just tried to watch some hdtv of a service I subscribed but all of a sudden my internet stopped working"
NTL rep "Hold on sir let me check if all is ok with your account"
NTL rep "IT seems you have hit your 40 gig limit for this month sir, you will have to wait until next month or we can change you over to a business line service"
Customer "But I dont run a business I just watch hdtv and download my linux iso's for my code development"

Whoops-isn't that business related!?

Originally Posted by Chrysalis

NTL rep "Then sir we must ask you to leave and cease your service with us, you are the type of customer we dont want, we are here to profit of every SINGLE customer and are greedy you must understand this sir"
Customer "Umm ok, good bye"
NTL rep "Goodbye sir"

Looks like it's you that is looking for the plot.....

I've got here, it's safe & sound so don't you worry about that nasty little plot hiding from you all the time!

[Nemesis]

As far as I can see, no-one is saying that you can't complain .... everyone has that right.

The problem is that you are complaining about doing something that NTL already state they don't support.

Running a business, or even connecting to a business network, using VPN's etc are not something that NTL endorse.

If you do use any of the above, as I do, then you are bound by the terms and conditions of the residential contract you signed. It is designed for home users of the internet, not for business use. The restrictions imposed on the residential connections are not apparent on business connections.

The use of a residential connection is subject to those restrictions and as NTL can restrict or take down the service as they wish.

What you are doing is using a residential connection for business purposes, and if you complain about the affect it is having on your business, the Trading Standards and other similar organisations will NOT support your complaint.

I strongly suggest you re-read the Terms and conditions of the residential broadband connection you have.

[Neil]

Originally Posted by Nemesis

I strongly suggest you re-read the Terms and conditions of the residential broadband connection you have.

Or re-read my post from earlier: http://www.cableforum.co.uk/board/sh...&postcount=328

In fairness to Chrysalis, it is not him/her that has the home working issue, he/she was just commenting on a post made by someone who does work from home whom I made a reply 2 a couple of pages back.

But the fact still remains that Chrysalis still got the end of the stick IMO, & whatever way you look at it-those who pay for a residential connection but use it for business can't complain.

Look at it like this-if you were to fly to the USA on a business trip, but chose to fly in the normal cabin that most people do, & you needed to do work on your laptop for example en route, what would then happen if you didn't have enough room to work on your laptop, or when you had finished you couldn't lay down/stretch out for a nice little kip ready for your meeting in New York, or you weren't getting the benefits (read support) that people in Business Class were getting?

You see where I'm going now Chrysalis?

It really is very simple-if you (read anyone) want support for your business when using your ntl BB connection, then subscribe to a business connection, if not (as I said earlier), then you (read anyone) have no right to complain.

[Rone]

Well i took the advice of the people who told us "if you dont like it go elsewhere".
So i get 2meg adsl with nildram on the 24th. It suits my needs even tho its dearer than the 3meg at NTL will be. Theres a lot of support for ntl on here, some of it bordering on fanatical. Then theres the guys that work for them that really do help out, they come here, read the posts, take action and probably never get any reward.
I was going to wait until all this was sorted, but to tell you the truth i'm not going to be pushed into a corner.
I hope my connection with Nildram is as good as this one has been in the last 2\half years.

[andrew_wallasey]

People have a right to complain but dont whine to us about it. Speak to NTL and if you don't like it LEAVE!

[Neil]

Originally Posted by Rone

Well i took the advice of the people who told us "if you dont like it go elsewhere".
So i get 2meg adsl with nildram on the 24th. It suits my needs even tho its dearer than the 3meg at NTL will be. Theres a lot of support for ntl on here, some of it bordering on fanatical. Then theres the guys that work for them that really do help out, they come here, read the posts, take action and probably never get any reward.
I was going to wait until all this was sorted, but to tell you the truth i'm not going to be pushed into a corner.
I hope my connection with Nildram is as good as this one has been in the last 2\half years.

Good move IMO.

It's all about consumer choice, & that is something that ntl need to learn.

Most ISPs I believe offer a capped & an uncapped service, so they give you the choice. This, I believe is the way forward, being arrogant & forcing your customers onto a particular product line is just plain wrong IMO (in exactly the same way that ntl force you to take their phone line if you want their DTV )

You also make some good points about the ntl staff that post here to help out, & don't get paid.

[Rone]

Originally Posted by andrew_wallasey

People have a right to complain but dont whine to us about it. Speak to NTL and if you don't like it LEAVE!

Do you ever get out of bed on the right side?
Comments like that can be really inflammatory.

Originally Posted by andrew_wallasey

People have a right to complain but dont whine to us about it. Speak to NTL and if you don't like it LEAVE!

I will not tell you again. Please do not tell others what to do on this board, you are not a member of the team and thus are in no position to dictate to others what they can and cannot post here.