NTL offering package to challenge talk talk

[Neil]

Originally Posted by Darone

I rang today to cancel as i starting to think NTL are less than competative with regards pricing and was given a fantastic deal.

10mb Broadband, talk unlimited 24 and line rental all for £27 per month.
I've been with NTL for 8 years and allways taken the top broadband package and this has made one very happy man.

Cheers to NTL, long may it continue :o)

I'd wait until your next bill comes in before you start whooping with joy.

Cue conversations of "No Sir/Madam, there's no record of any conversation between you & 'Fred on ext 123456789' on 08/05/06 where you were offered 10mb Broadband, talk unlimited 24 and line rental all for £27 per month"

[DrK]

I just had my 10mb priced reduced by half forever, phone was already cheap as chips at £8 a month for free weekend, international, and free atfter 6pm.

Im happy at that.

[Darone]

Originally Posted by Neil

I'd wait until your next bill comes in before you start whooping with joy.

Cue conversations of "No Sir/Madam, there's no record of any conversation between you & 'Fred on ext 123456789' on 08/05/06 where you were offered 10mb Broadband, talk unlimited 24 and line rental all for £27 per month"

If the my bill arrives without the promised reduction, i will simply cancel as i first intended to do.
It's NTL's choice, hold on to a long standing cuctomer or wave bye-bye.

I won't loose any sleep.

Originally Posted by Darone

If the my bill arrives without the promised reduction, i will simply cancel as i first intended to do.
It's NTL's choice, hold on to a long standing cuctomer or wave bye-bye.

I won't loose any sleep.

All you have to do is ring them back and ask them to check your account, they should see the discounts. I'd also get the names of whoever you speak to.

[Mr Angry]

I once "spoke" with a guy in CS in India who when I asked his name replied "Max Pace" - go figure!!

[mmm]

Originally Posted by Neil

I'd wait until your next bill comes in before you start whooping with joy.
[/i]

yup still waiting for that bill with talk-talk price match! Maybe I'll have to use that reel of external telephone cable I bought to add a BT extension to my computer, or cancel my onetel boxes!

[paul11974]

Originally Posted by Darone

If the my bill arrives without the promised reduction, i will simply cancel as i first intended to do.
It's NTL's choice, hold on to a long standing cuctomer or wave bye-bye.

I won't loose any sleep.

same here

[blackthorn]

Just been to my banks website and the DD has gone out for my 2mb BB and it is what the guy told me £12.49 instead of £24.99.

[oliver901]

i rang ntl last week and got them to price match me the tt offer and to cancel the tv (as we dont use it much)
so they gave me 20.99 for 10mbit (straight away), tu24, phonline. which i am pretty happy with.
now ntl customer relations called me asking why i canaceled the tv ... said i just dont use it ... he 1st offered me 9£ for tv .. than after still saying i am not bothered he knowcked it down to 5£ for the base package.
so now i am on 25.99 for basic tv/tu24/phoneline/10mbit boradband. and he did confirm the changes all from before. so all in all good deal .. will probably still cancel the tv next month and get a 2nd phone line instead.
he also made clear its no contract and the offer is valid for 6month after that he can extend or do a different deal.
They are price matching like mad .. he would have probably given me the tv for free for a month .. just i guess i am to nice
the 10mbit is very good as well full 10mbit in my area so over all i am really happy, good serivce nice price. (i guess my next bill will tell if i need to call and have a go at them for actuly not changing it, but so far it all looks good).

[Neil]

Originally Posted by oliver901

he also made clear its no contract and the offer is valid for 6month

Then it's a contract.

These people that they employ that say things like this should be either trained properly or sacked.

[orangebird]

Originally Posted by Neil

Then it's a contract.

These people that they employ that say things like this should be either trained properly or sacked.

I think you know that the CS rep meant it wasn't a new 12 month contract. I also think though that you won't let a simple truth get in the way of a dig at CS reps.

[oliver901]

Originally Posted by Neil

Then it's a contract.

These people that they employ that say things like this should be either trained properly or sacked.

well not really as it is an "offer" .. i am not obliged in any way to stay with this offer and can cancel it at any time or change it. the offer has a valid period of 6 month. there is no contract extension involved. as I am now just about 11month with ntl (initialy signed up for 3 for 30£ offer/contract). I guess you can call it a month to month contract as i can cancel ntl with 30days notice. but any transaction of some sort is a contract .. an offer is a sub class of a contract if you accept the terms .. same if you buy a BigMac at McD .. you agree on a contract to exchange money for goods/service ..

[Vlad_Dracul]

Originally Posted by chocky909

dooper, I'd be inclined to ring cancellations and plain tell them how you feel. Don't bluff about cancelling, but tell them WHY you want to cancel, how it's unfair to offer existing customers deals like these in a back handed fashion. You'll probably be offered a decent discount and hopefully they'll get the message. Up to you though. The cut deals are ruddy competitive and actually match the service I receive.

Just seems odd that even when you're actually SERIOUS about cancelling you're not willing to give them an opportunity to 'sort you out'.

I DO admire your principles though and I agree with them to an extent.



...

Thanks mate..well i did give them a chance. I spent a long time hanging on the phone the other day listeneing to how my call was prioritised etc etc. I waited so long that i got sick of waiting. I have now pulled this months DD (which i accept they are due) and wrote to cancel via recorded del. I expect I will get their full attention later this week...

[stuartw101]

Hey, i hope someone can give me some advice. I currently have:

1 x Family plus Sports and Movies - £52.50
4 x Additional Set top box rent - £60
1 x 1MB BB - £17.99
1 x Standard 321 telephone - £0
1 x Line rental with tv pack - £0

What do you think i can get the prices down to or any upgrades? I have been a customer since ntl started, around 8/9 years.

Thanks for your help.

Stuart

[Vlad_Dracul]

Originally Posted by stuartw101

Hey, i hope someone can give me some advice. I currently have:

1 x Family plus Sports and Movies - £52.50
4 x Additional Set top box rent - £60
1 x 1MB BB - £17.99
1 x Standard 321 telephone - £0
1 x Line rental with tv pack - £0

What do you think i can get the prices down to or any upgrades? I have been a customer since ntl started, around 8/9 years.

Thanks for your help.

Stuart

My ,that is a lot of equipment. 4 STBs to watch mutlichannels of the same crap? I think you are paying way too much.