[Update] ALL 20>30Mb upgrade discussion - Page 22

Chrysalis · 21-01-2011, 19:05

Quote:

Originally Posted by Masque

Of course you can for a Â£75 fee so best to wait.

or they can ring and get someone with a clue to send it for part of the Â£30.

Peter_ · 21-01-2011, 19:57

Quote:

Originally Posted by Chrysalis

or they can ring and get someone with a clue to send it for part of the Â£30.

As it is not on the system no agent could do so as they will have no way of booking such an order, you need the correct codes to do so therefore it will not be done.

---------- Post added at 18:57 ---------- Previous post was at 18:56 ----------

As per this one below.

Quote:

Originally Posted by jtaylor06

Was it a lady with a heavy Liverpudlian accent and was also quiet?
I just rang up to have heard the same thing as apparently the order wasn't sent through.

Don't mind waiting though

Chrysalis · 21-01-2011, 20:36

so either I have my incoming superhub free or they charged me Â£75?

I am curious which it is.

Peter_ · 21-01-2011, 20:52

Quote:

Originally Posted by Chrysalis

so either I have my incoming superhub free or they charged me Â£75?

I am curious which it is.

As the website link was not truly active you may not receive anything until the upgrade finally goes live.

cableguy99 · 21-01-2011, 20:58

any body with a fault with there ambit or cisco modem on the 20mb it will be replaced with a super hub any on on ten mb will get a standerd hub. most people who started on 2mb have all ready had a free upgrade to ten people just want more for less

Peter_ · 21-01-2011, 21:10

Quote:

Originally Posted by cableguy99

any body with a fault with there ambit or cisco modem on the 20mb it will be replaced with a super hub any on on ten mb will get a standerd hub. most people who started on 2mb have all ready had a free upgrade to ten people just want more for less

If you ring into technical support and we find that your modem is faulty then we will still send out a standard modem to the customer as that is all the system will allow, so do not try calling in saying your modem is faulty because all we will do is replace it like for like.

jb66 · 21-01-2011, 21:30

The customer could refuse a new modem to be posted as an engineer will fit a hub

The-Kevster · 22-01-2011, 00:06

Quote:

Originally Posted by Masque

As it is not on the system no agent could do so as they will have no way of booking such an order, you need the correct codes to do so therefore it will not be done.

---------- Post added at 18:57 ---------- Previous post was at 18:56 ----------

As per this one below.

Would have to disagree with you there. VM support India put mine through the system last night and uk tech support confirmed it will be with me Tuesday at the latest.

VM need to be more consistent.

qasdfdsaq · 22-01-2011, 02:47

People are getting confused here, there's no codes for the 30mb broadband tariff - yet. The superhub is free. The Â£30 charge is for upgrading to 30mb.

The superhub is, and has been available for some time, both as an optional upgrade as well as an inclusive freebie. It can be ordered or sent by CS on request.

The 30mb product does not officially exist and cannot be ordered or put on your account by CS. The only people who can get it are testing staff.

Peter_ · 22-01-2011, 07:20

Quote:

Originally Posted by jb66

The customer could refuse a new modem to be posted as an engineer will fit a hub

That is not allowed at present as it is not an upgrade and the process makes us send a modem as otherwise we can be pulled by management for not following process and be disciplined.

So if a customer rings up and I diagnose a faulty modem then I will send out a standard modem via courier as per process, so it is not worth even trying to fake a fault in order to get an engineer as a dead modem gets a replacement sent out via courier.

---------- Post added at 06:19 ---------- Previous post was at 06:17 ----------

Quote:

Originally Posted by The-Kevster

Would have to disagree with you there. VM support India put mine through the system last night and uk tech support confirmed it will be with me Tuesday at the latest.

VM need to be more consistent.

You did mention India and even their Technical Support are not magic and do not have the codes on the system to send a hub as it will disallow each and everytime they try to order one, so they are either lying to you or taking the michael.

---------- Post added at 06:20 ---------- Previous post was at 06:19 ----------

Quote:

Originally Posted by qasdfdsaq

People are getting confused here, there's no codes for the 30mb broadband tariff - yet. The superhub is free. The Â£30 charge is for upgrading to 30mb.

The superhub is, and has been available for some time, both as an optional upgrade as well as an inclusive freebie. It can be ordered or sent by CS on request.

The 30mb product does not officially exist and cannot be ordered or put on your account by CS. The only people who can get it are testing staff.

The Superhub at the present time costs Â£75 if you are already on 20Mb so it is not free to anyone as the is no offer saying otherwise that exists on the system at this time.

jenzo · 22-01-2011, 08:17

with the 30Mb in the back of my mind, but only being on 10Mb at the moment, CS offered me a free new hub if I upgraded to 20Mb. My bill would go up Â£15 per month. They said their was no connection or installation charges.

Would this hub be the "superhub" and do you think I would then have the opportunity to upgrade to 30Mb for a one off fee or will it be extra per month.

Peter_ · 22-01-2011, 09:00

Quote:

Originally Posted by jenzo

with the 30Mb in the back of my mind, but only being on 10Mb at the moment, CS offered me a free new hub if I upgraded to 20Mb. My bill would go up Â£15 per month. They said their was no connection or installation charges.

Would this hub be the "superhub" and do you think I would then have the opportunity to upgrade to 30Mb for a one off fee or will it be extra per month.

All upgrades to XL get the Superhub as part of their package.

Chrysalis · 22-01-2011, 10:22

Masque I have rang up again and spoke to a supervisor.

They have confirmed my superhub was sent 'free'. The system was overriden because I have a pending 30mbit order.

You have had numerous posters telling you similiar they have one on the way. I suggest you ask your boss on this.

Nopanic · 22-01-2011, 11:04

Quote:

Originally Posted by Chrysalis

Masque I have rang up again and spoke to a supervisor.

They have confirmed my superhub was sent 'free'. The system was overriden because I have a pending 30mbit order.

You have had numerous posters telling you similiar they have one on the way. I suggest you ask your boss on this.

Maybe they credited you the Â£75 to balance it out ?

I've not looked at the request codes for a long time, but would expect Masque to know what's happening..

jenzo · 22-01-2011, 11:16

Quote:

Originally Posted by Masque

All upgrades to XL get the Superhub as part of their package.

What about the cost to then go from 20Mb to 30Mb