Virgin Media V6 - Powered by TiVo(new STB)
27-06-2017, 22:53
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#3151
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cf.addict
Join Date: Apr 2008
Location: N.E. Lincolnshire
Services: Plusnet Fibre Broadband, Phone & TV
Posts: 240
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by BenMcr
Yes, installing the box before phoning can cause issues.
That's why the number is on the outside of the box and there are lots of 'Phone first' warnings in the self install guide.
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Yep, no excuses from me, and when I self-installed my V6 box today, the first thing I did was phone the activation number 
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28-06-2017, 00:05
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#3152
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by Pbryanw
Yep, no excuses from me, and when I self-installed my V6 box today, the first thing I did was phone the activation number |
I normally install the v6 before activating. It takes ages for the downloads so may as well get the ball rolling
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04-07-2017, 12:25
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#3153
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cf.mega poster
Join Date: Mar 2010
Posts: 1,876
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Due to a fault, some customers may not be able to view some of the BBC Wimbledon multiscreen matches at the moment.
The estimated fix is tomorrow 05/07 at 12:00
Last edited by Gavin-D; 04-07-2017 at 12:33.
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04-07-2017, 13:28
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#3154
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cf.member
Join Date: Feb 2011
Location: South London
Age: 58
Services: TV XL
Phone M
BB XL 200 MB
V6 x 2
Posts: 48
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Re: Virgin Media V6 - Powered by TiVo(new STB)
How long does it take a new V6 to make suggestions. The first one had not made any after 6 weeks, so it was swapped and now 2nd box still not making any either!. I copied series links and thumbs from old tivo via the manage tivo website both times. I also deleted all thumbs and made fresh ones, still wont make any. I have checked record suggestions is selected. My old tivo is making suggestions.
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04-07-2017, 14:35
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#3155
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cf.mega poster
Join Date: Jun 2003
Posts: 9,018
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by trueblood
How long does it take a new V6 to make suggestions. The first one had not made any after 6 weeks, so it was swapped and now 2nd box still not making any either!. I copied series links and thumbs from old tivo via the manage tivo website both times. I also deleted all thumbs and made fresh ones, still wont make any. I have checked record suggestions is selected. My old tivo is making suggestions.
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There is currently a fault that prevents some TiVos getting Suggestions. You need to report it to VM (but don't let them send a technician or new box!). Try posting a message at http://community.virginmedia.com/t5/...vice/bd-p/Tivo
---------- Post added at 13:35 ---------- Previous post was at 13:20 ----------
Quote:
Originally Posted by Gavin-D
Due to a fault, some customers may not be able to view some of the BBC Wimbledon multiscreen matches at the moment.
The estimated fix is tomorrow 05/07 at 12:00
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This is believed to be fixed now. Is it still failing for anyone?
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04-07-2017, 14:44
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#3156
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cf.member
Join Date: Feb 2011
Location: South London
Age: 58
Services: TV XL
Phone M
BB XL 200 MB
V6 x 2
Posts: 48
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Thanks Spiderplant
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10-07-2017, 16:44
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#3157
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cf.mega poster
Join Date: Mar 2010
Posts: 1,876
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Re: Virgin Media V6 - Powered by TiVo(new STB)
On demand problems again
"Pictures may freeze or go blank on Catch Up TV and TV On Demand at the moment."
Estimated fix time Wednesday 21:55
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10-07-2017, 17:05
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#3158
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cf.mega poster
Join Date: Jun 2003
Posts: 9,018
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by Gavin-D
On demand problems again
"Pictures may freeze or go blank on Catch Up TV and TV On Demand at the moment."
Estimated fix time Wednesday 21:55
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Got the ticket number? I'd guess it's something specific to your region
Last edited by spiderplant; 10-07-2017 at 17:12.
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10-07-2017, 18:29
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#3159
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cf.mega poster
Join Date: Mar 2010
Posts: 1,876
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by spiderplant
Got the ticket number? I'd guess it's something specific to your region
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Area 30 if that helps? hardly a week goes by without some on demand issues
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10-07-2017, 19:09
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#3160
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cf.mega poster
Join Date: Mar 2012
Posts: 4,108
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by Gavin-D
Area 30 if that helps? hardly a week goes by without some on demand issues
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Basically because its total garbage mate!
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10-07-2017, 20:39
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#3161
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cf.mega poster
Join Date: Jun 2003
Posts: 9,018
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by Gavin-D
Area 30 if that helps?
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Well that narrows it down to Grimsby, Leicester, Nottingham or Teesside, but I've tried random postcodes in each of those areas and no outages are shown at all, so either it is very localised, or is already fixed.
Is it working for you?
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10-07-2017, 20:52
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#3162
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cf.mega poster
Join Date: Mar 2010
Posts: 1,876
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by spiderplant
Well that narrows it down to Grimsby, Leicester, Nottingham or Teesside, but I've tried random postcodes in each of those areas and no outages are shown at all, so either it is very localised, or is already fixed.
Is it working for you?
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It's the Teesside area DL1 postcode it is still showing on the service status page
I'll check it later once I get time
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15-07-2017, 20:03
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#3163
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Guest
Location: Luton
Services: Big Kahuna, Phone XL, Boxnation
Posts: n/a
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Interesting the latest PPV from ITV is only available on TiVo or V6 boxes, seems like V+ owners are slowly being offered an inferior service/offerings!
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16-07-2017, 01:35
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#3164
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 with 360 software, ITVX, 4+, Prime, Netflix, Apple+, Disney+, Paramount+, Discovery+
Posts: 15,159
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by mhatter67
Interesting the latest PPV from ITV is only available on TiVo or V6 boxes, seems like V+ owners are slowly being offered an inferior service/offerings!
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Presumably, it is just because the V+ is unable to cope with the latest technology, although I am no expert on this.
Best get a V6, I think.
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16-07-2017, 17:42
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#3165
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cf.mega poster
Join Date: Jan 2010
Location: Edinburgh
Services: SKY Family, SKY Broadband Unlimited, YouView, Netflix, Amazon Instant Video, Boxnation
Posts: 5,137
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by mhatter67
Interesting the latest PPV from ITV is only available on TiVo or V6 boxes, seems like V+ owners are slowly being offered an inferior service/offerings!
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V+ doesn't appear to have long to go until it's phased out.
BT just recently pulled the plug on their BT Vision box. Customers had 2 choices. Either upgrade to Youview for free or leave.
http://community.virginmedia.com/t5/...d/td-p/3405675
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