NTL Customer Services: Your personal experience - Page 21

Chimaera · 18-11-2003, 22:17

Yes, I waited for over an hour on the Powergen customer 'help' line last week, onlt to be told that the department I needed had closed 10 mins ago.....

Never had to wait anything like as long as that for ntl - but then, perhaps I've been lucky.

Undisputedtruth · 18-11-2003, 22:22

I tend to terminate the calls to NTL after waiting for over an hour. Life is too short to find out what is the longest call waiting time to contact NTL.

Bex · 18-11-2003, 22:37

Quote:

Originally Posted by Chimaera

Yes, I waited for over an hour on the Powergen customer 'help' line last week, onlt to be told that the department I needed had closed 10 mins ago.....

Never had to wait anything like as long as that for ntl - but then, perhaps I've been lucky.

yes i have had to contact powergen before, and they were awful

singlepoint 4u...worse

nhs direct....worse

when i was in leeds, we got awfully frustrated because our BB kept dropping, we called up cs/ts whatever and they sent someone straight round, and the guy who came round was lovely....even made him a cuppa.....unfortunately the BB still wasn't working, and cs were great they apologised and sent someone round again.......but the point is, they sorted out the problem, fast and effectively and we didnt have a problem again for the next year and a half (until we moved out)

Chimaera · 18-11-2003, 23:09

Quote:

Originally Posted by Undisputedtruth

I tend to terminate the calls to NTL after waiting for over an hour. Life is too short to find out what is the longest call waiting time to contact NTL.

Well thank goodness for cordless phones so I can get on with other stuff while waiting for the various CS to answer!

18-11-2003, 23:37

Quote:

Originally Posted by scastle

I used to work in Bermondsey. In Leathermarket Street (just off Borough High Street).

The sad thing is, homealone and Undisputedtruth, that the Supermarkets probably will take advantage of Eastern Europe. Especially if one company can get in there and create a monopoly.

It does seem to be a fact of life nowdays.

I used to work off the other side of Borough High St - where it becomes SE1 - a tea factory, in fact, a holiday job while attending "South Bank University" - or South Bank Polytechnic, as it was.

Supermarkets are taking over the world? - well they are close to ruling the UK? - another thread?

Undisputedtruth · 18-11-2003, 23:44

Quote:

Originally Posted by homealone

I used to work off the other side of Borough High St - where it becomes SE1 - a tea factory, in fact, a holiday job while attending "South Bank University" - or South Bank Polytechnic, as it was.

Supermarkets are taking over the world? - well they are close to ruling the UK? - another thread?

Funny enough, I used to work in Borough High Street.

Undisputedtruth · 18-11-2003, 23:47

Quote:

Originally Posted by Chimaera

Well thank goodness for cordless phones so I can get on with other stuff while waiting for the various CS to answer!

I think the next cordless phone I buy will have a speaker phone. At least it will save the neck ache.

19-11-2003, 00:09

Quote:

Originally Posted by Undisputedtruth

Funny enough, I used to work in Borough High Street.

hey I may have seen you at London Bridge station - you can be a nice person UDT - even if we are massively off topic - I have to say that. - Your reply to Chimaera re the phone was ok, also.

can we "build some bridges, here" - why not apply to ntl.info for an editor account - an article by you on your problems - and any solutions, might benefit other users?

Undisputedtruth · 19-11-2003, 00:13

Quote:

Originally Posted by homealone

hey I may have seen you at London Bridge station - you can be a nice person UDT - even if we are massively off topic - I have to say that. - Your reply to Chimaera re the phone was ok, also.

can we "build some bridges, here" - why not apply to ntl.info for an editor account - an article by you on your problems - and any solutions, might benefit other users?

I am nice person, but this does not extend to NTL.

[Admin edit - offensive remarks removed]

Frank · 19-11-2003, 00:49

UDT - if I see one more remark like that we will take further action.

Stuart · 19-11-2003, 09:47

Quote:

Originally Posted by Undisputedtruth

I am nice person,

You do sound it in PMs...

D'ya know, the scary thing is, we could all have seen each other at London Bridge. Having said that, I worked in Bermondsey about 11 years ago, so probably not.

Nemesis · 19-11-2003, 13:22

Well, rang CS last night to reduce TV package ... straight through ... guy was really helpful ... sorted it in less than 10 mins ..

**Chris** · 19-11-2003, 16:02

Quote:

Originally Posted by Undisputedtruth

I think the next cordless phone I buy will have a speaker phone. At least it will save the neck ache.

My cordless phone has a speaker, but the handset's battery life is only about 60mins when used this way. More than once I have completely flattened the battery waiting for NTL to answer the phone ...

Actually in recent months my need to phone CS has dropped as their service to me has improved, and when I have called for any reason their response times appear to have improved.

Undisputedtruth · 19-11-2003, 19:22

Quote:

Originally Posted by Undisputedtruth

I am nice person, but this does not extend to NTL.

[Admin edit - offensive remarks removed]

Double standards. It is OK for other people to remark about hating me and I can't. I can't see how that remark could ever be considered as offensive.

**Mick** · 19-11-2003, 19:24

I've re-opened the poll for another week just incase anyone who hasn't had a chance to vote yet.