[Update] ALL 20>30Mb upgrade discussion - Page 20

Stephen · 20-01-2011, 22:33

Quote:

Originally Posted by SnoopZ

VM announced the upgrade on their website from an ad.

It was not meant to be there yet as the press release hasn't been released announcing it yet. Also the t&cs were changed too early as well. But have now been corrected I believe.

Griffin · 20-01-2011, 22:34

The way i read the advert is the one off fee is for the superhub that is also the same info i got from retentions.

http://webcache.googleusercontent.co..._EC-30-Upgrade

If its not for the superhub as some of you seem to be saying then the wording needs adjusting on the advert, as that would be classed as wrongly advertised

The-Kevster · 20-01-2011, 22:38

Quote:

Originally Posted by Masque

They do not have the codes to change you to 30Mb as it is not available and not on the system.

I'm not arguing that at all. You know far better then I would. I just thought it was a coincidence that just after phoning them my modem shows a reset command. Is a docsDevResetNow command not sent from VM?

---------- Post added at 21:38 ---------- Previous post was at 21:35 ----------

Quote:

Originally Posted by Griffin

The way i read the advert is the one off fee is for the superhub that is also the same info i got from retentions.

http://webcache.googleusercontent.co..._EC-30-Upgrade

If its not for the superhub as some of you seem to be saying then the wording needs adjusting on the advert, as that would be classed as wrongly advertised

As my receipt shows its a Â£30 activation fee and the modem is an extra.

alwaysabear · 20-01-2011, 22:42

Quote:

Originally Posted by muppetman11

I'm not confident the super hub I've been told will arrive will probably be the basic hub , your quite right VM is a bit of a joke only way to solve a problem is to bypass Customer services and go to the top.

Agreed ,but VM should sort out the internal and external communications as they are sadly lacking, especially when people find it necessary to contact senior management to get answers.

SnoopZ · 20-01-2011, 22:42

Quote:

Originally Posted by Stephen

It was not meant to be there yet as the press release hasn't been released announcing it yet. Also the t&cs were changed too early as well. But have now been corrected I believe.

There is still a mention of 30Mb in the legal stuff on their site.

Quote:

Free Virgin Media Superhub for XL and XXL: Available to all new Broadband customers taking our Size: XL, Size: XXL and Size:100 Broadband services, and to existing customers upgrading to 30Mb, 50Mb and 100Mb broadband

Stephen · 20-01-2011, 22:50

They were supposed to have sorted that out.

**Paul** · 20-01-2011, 23:03

Quote:

Originally Posted by alwaysabear

Seems to me from what I have read on this thread, that this whole situation is another epic fail by VM, no one knows what the hell is going on, not even Customer services.

This all comes back to poor communications within the company as well as with the customer. They really do need to sort this out asap!

The only epic fail is people expecting customer services to know about [and provide] a service that doesnt actually exist yet

Horizon · 20-01-2011, 23:33

Quote:

Originally Posted by Diesel2011

I am going to phone them now, upgrade from 10mb to 20mb, get a free super hub and then if your right, I will get 30mb for free on Feb 1st.

For some reason, that's exactly what I did a few weeks ago...

I also upgraded the tv and phone to xl too for some reason or other.....

Some times not all the rubbish on forums like this one is rubbish and excellent deals can be gleaned from suppliers.

helmutcheese · 20-01-2011, 23:37

It was on their site so does exist and is VM to blame for early leake4d info even if it was an error !

That is why the VM staff are asking peeps to call them to get full details so they can call them back on 1st Feb to go through proper order process.

The VM staff peeps exact words to me were "you did the work to order it online so the least we can do is fix this mistake by calling you back on the correct date".

qasdfdsaq · 20-01-2011, 23:49

Quote:

Originally Posted by Stephen

It was not meant to be there yet as the press release hasn't been released announcing it yet. Also the t&cs were changed too early as well. But have now been corrected I believe.

Yeah, the only real fail I see is the website editors/content managers, but even then letting a page out a few days/a week early isn't entirely unheard of in the industry.

If they'd told all their staff about it well in advance (so they wouldn't "have no idea what [i] was talking about") then it'd most certainly have leaked further and wider as a result.

nick_f · 21-01-2011, 00:04

Sorry to be a pain, but i havnt heard anything about this offer?
Im currently on XL broadband is it Â£30 for a lifetime 30mb?

pip08456 · 21-01-2011, 00:07

Quote:

Originally Posted by nick_f

Sorry to be a pain, but i havnt heard anything about this offer?
Im currently on XL broadband is it Â£30 for a lifetime 30mb?

Yes, it would appear so.

nick_f · 21-01-2011, 00:08

Is it out now?

pip08456 · 21-01-2011, 00:10

No, it (mistakenly?) appeared on their website for a while and then was taken down. It will be happening within the next week or so.

No doubt it will be posted in this thread when it happens.

jtaylor06 · 21-01-2011, 00:40

Received an email earlier today asking to ring an 0845 number due to missing details.
Will ring tomorrow, also I wonder what will be said