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Re: any cm tech support here that can tell me whats going on here
Quote:
Originally Posted by jimmyp
i am not technically minded when it comes to ntl problems as my job is a plumber so i dont meen to be rude but what do i know about what the log means a simple yes the problem is ..... or no you have to ring cs or so and so had this problem it was ..... would have been easier dont you think wheelie?
The reason you would have to phone CS is that by the look of those logs it looks like there is a problem with the RF signal into the modem itself/ either that or the modem itself is goosed. There is nothing more you can do other than phone CS to either get a tech booked out or be told that there is a problem with the RF signals in your area. The fact that the guys were trying to help you should be enough evidence that they mean well.
Re: any cm tech support here that can tell me whats going on here
hi if you ring 151 option 2 then i think it is option 1 after that cant rember for cable modem talk to them they will then check ur modem if there is a propblem they will put a request in for an engineer. if you havent had a call back with in 24 hours call 151 then option 5 and ask them i did this monday and had some1 out to me on the tuesday dont for get ask for there name and extion number
Re: any cm tech support here that can tell me whats going on here
Quote:
Originally Posted by jimmyp
i am not technically minded when it comes to ntl problems as my job is a plumber so i dont meen to be rude but what do i know about what the log means a simple yes the problem is ..... or no you have to ring cs or so and so had this problem it was ..... would have been easier dont you think wheelie?
jimmyp.....dont take this the wrong way but every one here is here in their free time...if you respond to help with things like "and" i can understand why they may get annoyed. This website is not official and any NTL worker found here (hats off to you guys you do great stuff here) is here on a volentary role, after putting up with ranting customers at work all day im sure the last thing they need is grief in there spare time.
Re: any cm tech support here that can tell me whats going on here
I have now spoken to jimmyp on messenger and all sorted. looks like it is a problem with the cable feed... but probably not serious enough to need an engineer request now
don't know whether jimmyp will come back to the forums, but we had a chat, and seems like quite a decent bloke.
Totally agree with you avatar, i helped him in my spare time, and i wouldn't have done that if he gave me attitude. I have faced a lot worse than him at work believe me! :pp
Re: any cm tech support here that can tell me whats going on here
Quote:
Originally Posted by monkeybreath
I have now spoken to jimmyp on messenger and all sorted. looks like it is a problem with the cable feed... but probably not serious enough to need an engineer request now
don't know whether jimmyp will come back to the forums, but we had a chat, and seems like quite a decent bloke.
Totally agree with you avatar, i helped him in my spare time, and i wouldn't have done that if he gave me attitude. I have faced a lot worse than him at work believe me! :pp
Re: any cm tech support here that can tell me whats going on here
Quote:
Originally Posted by monkeybreath
I have now spoken to jimmyp on messenger and all sorted. looks like it is a problem with the cable feed... but probably not serious enough to need an engineer request now
don't know whether jimmyp will come back to the forums, but we had a chat, and seems like quite a decent bloke.
Totally agree with you avatar, i helped him in my spare time, and i wouldn't have done that if he gave me attitude. I have faced a lot worse than him at work believe me! :pp
Re: any cm tech support here that can tell me whats going on here
Quote:
Originally Posted by monkeybreath
I have now spoken to jimmyp on messenger and all sorted. looks like it is a problem with the cable feed... but probably not serious enough to need an engineer request now
don't know whether jimmyp will come back to the forums, but we had a chat, and seems like quite a decent bloke.
Totally agree with you avatar, i helped him in my spare time, and i wouldn't have done that if he gave me attitude. I have faced a lot worse than him at work believe me! :pp
Re: any cm tech support here that can tell me whats going on here
im back lol and have no gripe with anyone on here so lets wipe the slate clean and start again and as for"AND?" perhaps what i should have said is please could you explain in a little more depth please
Re: any cm tech support here that can tell me whats going on here
Quote:
Originally Posted by jimmyp
im back lol and have no gripe with anyone on here so lets wipe the slate clean and start again and as for"AND?" perhaps what i should have said is please could you explain in a little more depth please
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looks like it is a problem with the cable feed... but probably not serious enough to need an engineer request now
