NTL Fault Calls - Page 2

blackthorn · 24-02-2004, 09:42

Ntl engineer arrived at 08.40. I explained the problem to him and he changed the stb. He set everything back up again including my BB connection. He also left a sheet of paper with his mobile phone number on. The leaflet also says if i experience any further problems within the next 7 days I am to ring his mobile. Engineers name is Bob Jack, so well done Bob Jack and well done NTL. All in all problem fixed with new stb in less than 24 hours.

24-02-2004, 09:49

Quote:

Originally Posted by blackthorn

Ntl engineer arrived at 08.40. I explained the problem to him and he changed the stb. He set everything back up again including my BB connection. He also left a sheet of paper with his mobile phone number on. The leaflet also says if i experience any further problems within the next 7 days I am to ring his mobile. Engineers name is Bob Jack, so well done Bob Jack and well done NTL. All in all problem fixed with new stb in less than 24 hours.

Have passed your comments on to Jack

Nice to see a happy customer