ntl to launch new mail platform - Page 2

andygrif · 16-01-2004, 10:18

I have to say that I am somewhat heartened by this. Email is the most important part of internet access to get right, and I am glad that they are finally sorting it out - it's been supremely poor for far too long now.

On the whole there do seem to be some good new initiatives that ntl are taking from the internet side...this, newgroup updgrade trials, online account management. Whether or not any of it will work is of course another matter - but they do seem to be making an effort. I hope the money doesn't run out before they finish it (like last time)

MetaWraith · 16-01-2004, 10:51

Quote:

Originally Posted by homealone

The cynic in me says that what we will end up with is a 3rd party messenging application that will append adverts for NTL to every message & still not improve the performance of the hardware.

Also - anyone know whether this will be opt in or compulsory? - that @nthellworld addy is looking increasingly attractive

cynic ?? generally, with respect to ntl, isn't the cynical view also the realistic view. After all we joined a forum called NTHell.

Sociable · 16-01-2004, 11:41

Quote:

Originally Posted by Keyser

You know what is really sad in all this though? ntl just DO NOT communicate

Agree 100% Keyser.

Even when they do try to do the right thing (eventually) they seem to lack the ability to communicate effectively.

My guess is with this one someone thought, "Oh dear we can't let our customers know about this it would mean admitting we got it wrong before".

I, and I expect many more, would have far more respect for NTL if they were able, just once in a while, to say, "Sorry we screwed up but we acknowledge our faults and are doing something about it".

Echoing previous posts, the proof of this particular pudding will be just how long it takes to impliment the new E-mail and and how well NTL handle the changeover.

Involving customers in the process as well as actually keeping them informed would be a worthwhile step forward for them IMHO, but the "Old Dog" will have to learn some new tricks be able to do that effectively.

16-01-2004, 12:05

Quote:

Originally Posted by andygrif

I have to say that I am somewhat heartened by this. Email is the most important part of internet access to get right, and I am glad that they are finally sorting it out - it's been supremely poor for far too long now.

On the whole there do seem to be some good new initiatives that ntl are taking from the internet side...this, newgroup updgrade trials, online account management. Whether or not any of it will work is of course another matter - but they do seem to be making an effort. I hope the money doesn't run out before they finish it (like last time)

Chrysalis · 16-01-2004, 12:15

I would be surprised if it fixed current email issues.

16-01-2004, 12:37

Quote:

Originally Posted by MetaWraith

cynic ?? generally, with respect to ntl, isn't the cynical view also the realistic view. After all we joined a forum called NTHell.

lol, it is easy to take the jaundiced view, in a reasonable expectation that will become the reality

To be fair, though, from my perspective the e-mail service is the only aspect of NTL's performance, lately, that has disappointed. (the jury being out on newsgroups atm while we see how the current trial goes

).

ntluser · 16-01-2004, 13:00

Quote:

Originally Posted by Sociable

Agree 100% Keyser.

Even when they do try to do the right thing (eventually) they seem to lack the ability to communicate effectively.

My guess is with this one someone thought, "Oh dear we can't let our customers know about this it would mean admitting we got it wrong before".

I, and I expect many more, would have far more respect for NTL if they were able, just once in a while, to say, "Sorry we screwed up but we acknowledge our faults and are doing something about it".

Echoing previous posts, the proof of this particular pudding will be just how long it takes to impliment the new E-mail and and how well NTL handle the changeover.

Involving customers in the process as well as actually keeping them informed would be a worthwhile step forward for them IMHO, but the "Old Dog" will have to learn some new tricks be able to do that effectively.

I think a little honesty and openness would earn NTL a lot more respect. After all, NTL is not the CIA, but if it is being run on a 'need to know' basis then NTL 'need to know' that we 'need to know' what's happening! If you catch my drift!!

Sociable · 16-01-2004, 13:07

Quote:

Originally Posted by ntluser

I think a little honesty and openness would earn NTL a lot more respect. After all, NTL is not the CIA, but if it is being run on a 'need to know' basis then NTL 'need to know' that we 'need to know' what's happening! If you catch my drift!!

Well said !!!

And nicely concise too, unlike my own.

slimshady · 17-01-2004, 19:35

From what I here it will be a new everything, so I would assume new hardware as well, I believe its going to rationalize ntl's mail systems, as they have quite a few different servers and server platforms kicking around. Sounds good, lets hope it goes well for our sakes as much as ntl's.

**Paul** · 17-01-2004, 20:43

Give them a chance - everyone seems to moan about their e-mail and then when they announce plans to fix it, everyone moans again ! Let's at least wait and see the result.

17-01-2004, 21:07

Quote:

Originally Posted by pem

Give them a chance - everyone seems to moan about their e-mail and then when they announce plans to fix it, everyone moans again ! Let's at least wait and see the result.

That's a good point, I posted a cynical remark at the start of this thread, but if what slimshady says, is correct - and it works, then yes let's wait & see

Reddevil63 · 18-01-2004, 03:25

Quote:

Originally Posted by pem

Give them a chance - everyone seems to moan about their e-mail and then when they announce plans to fix it, everyone moans again ! Let's at least wait and see the result.

Ok but how many times are we suppose to give them a chance?...we are paying for a service which never runs smoothly for any length of time.
Yeah, they got plans to fix it.....should have been done ages ago!!

NTL better sort things quick are more people are going to leave.

Shaun · 18-01-2004, 04:03

Quote:

Originally Posted by Reddevil63

NTL better sort things quick are more people are going to leave.

I already have and it's the best decision I ever made, saying that I never used my Ntl e-mail account even when I was with them

(except to register on here).

greencreeper · 20-01-2004, 18:29

The current email system is (relatively) simple and NTL can't get it working. They're now buying an all-singing-all-dancing email system with lots of knobs and whistles. Seems likely that we'll end up a great email system that works less often than the current one

Having read the Openwave blurb I'd agree with the poster(s) who said NTL would use the system to tack adverts onto the bottom of emails - something that's unacceptable when an email account is used for professional purposes.

JediMaster · 25-01-2004, 11:21

I am FED up with NTL & the Basic Webmail. 15 (or 10MB) is handy... But I get 30-50 SPAM mail per day. I used Webmail to Trash the Spam, then used Outlook to read. But then I had to empty TRASH every week. (Why cant we have a Empty Trash button??) lol

Now I use MailWasher PRO 3.4 & I love it.