Bulk emails not getting through on broadband - Page 2

quadplay · 16-12-2003, 13:08

I can confirm that there is a limit on the number of emails that can be sent per hour through the ntl SMTP servers from one IP address - 50. However, I think this is 50 individual emails and not one email with over 50 recipients. If this protection has kicked in, you should get an email advising you to visit the AUP website for information.

However, I don't think that this should apply in this case. To be on the safe side though, I'd recommend you email abuse@ntlworld.com - they're the people who can tell you for sure.

suebudd · 16-12-2003, 13:09

Ok - went into garden to scrape daughter's football boots... back again. (Life not found yet...)

um.... thanks SM... that is really helpful thought... actually when I press forward I get the name of the group not all the addresses coming up - but I'll think about that one, as I think if someone pressed return on one of the emails and sent it back to me, then I can see them.

Gee thanks I really appreciate all the support. (Sorry about wishing life was elsewhere...in fact I'd prefer to be simply getting on with my work but this sort of thing always takes up so much time...)

suebudd · 16-12-2003, 13:15

Thanks Jimbo. I've emailed "abuse@" and hope they can help.

suebudd · 18-12-2003, 11:07

Just to say thanks to everyone. I think I've resolved my problem now by grouping my email list into groups of 40.

(Does anyone read these posts when they go on to two pages?)

paulyoung666 · 18-12-2003, 11:21

Quote:

Originally Posted by suebudd

Just to say thanks to everyone. I think I've resolved my problem now by grouping my email list into groups of 40.

(Does anyone read these posts when they go on to two pages?)

yes we do , glad you are sorted

**Paul** · 18-12-2003, 12:11

Quote:

Originally Posted by suebudd

Just to say thanks to everyone. I think I've resolved my problem now by grouping my email list into groups of 40.

(Does anyone read these posts when they go on to two pages?)

You're still on page 1 here.

suebudd · 30-12-2003, 10:29

Hi again. Well, I thought I was sorted... I eventually got this email back from NTL support. (Got no reply at all from abuse@ )

" Due to the large amount of unsolicited email that people are
experiencing, we testing various methods of control.
for the moment do NOT send more than 50 email in one hour.
we will inform you if this changes
carol"

However, as you said Jimbo, it is not clear whether this applies to one email sent to 50 recipients or 50 different emails. I've divided up my email list (of 180 or so members of our small organisation) into groups of 50, but if I have to only send to one group an hour, I don't think it will be manageable... (I'm just not that well organised! and anyway, why should I be put through all this?!?)

Anyone shed any light on this? I did email them back and ask, but no response yet and I emailed on 21 December.

eddie00001 · 30-12-2003, 12:25

I'm sure I've read somewhere that Outlook Express can only send a certain amount or e-mails in one go, but I thought this was around the 200 mark.

Shaun · 30-12-2003, 14:53

Personally, I'd look for an alternative email supplier, if it comes to it you may have to buy a service.

Apparently KingPhoenix supplies addresses and Domains, it may be worth a PM to him

suebudd · 30-12-2003, 18:14

Quote:

Originally Posted by dellwear

Personally, I'd look for an alternative email supplier, if it comes to it you may have to buy a service.

Apparently KingPhoenix supplies addresses and Domains, it may be worth a PM to him

Thanks...but... I'm not sure what an alternative email supplier would look like. Can you explain a bit more? How would I set up an email list with them? Does it somehow bypass Outlook Express? (I use a Mac, by the way, which sometimes seems to cause problems.)

Is it a system hosted on someone else's server? Doesn't that make it vulnerable if that server has problems? At least at the moment, if NTL goes down, I can use my dial-up Freeserve connection to get emails out and back... (guess I could do the same, now I come to think of it...)

So many questions... so little time!

Shaun · 30-12-2003, 18:54

I use Yahoo fo my email, I use it exactly the same way you do, I just use a different pop address in outlook.

Maybe Gaz or one of the others could point you in the right direction.