My Open letter to Steve Stewart, Managing Director, NTL Customer Care - Page 2

12-09-2006, 21:44

It is self promotion, really, of course

http://www.myspace.com/caimh

- very well done, though

Caimh · 13-09-2006, 16:00

To be honest, it'd be a remarkably convoluted way of self-promotion. I'm a comic and writer, I don't expect a letter to NTL to generate any more work in either of those areas.

I have been contacted with NTL but this response was more to do with them getting the phonecalls to stop, which I've already done. I'm much more concerned with the issues of data protection and harassment. I've asked NTL to stop using MGT or any other company with an auto-dialler. If you think about it, I was very lucky to find out where these calls were coming from, how many more people are being similarily hassled? Also, my details were given to a third party company without my consent and they have a lot of other clients.

13-09-2006, 17:41

Quote:

Originally Posted by Caimh

To be honest, it'd be a remarkably convoluted way of self-promotion. I'm a comic and writer, I don't expect a letter to NTL to generate any more work in either of those areas.

I have been contacted with NTL but this response was more to do with them getting the phonecalls to stop, which I've already done. I'm much more concerned with the issues of data protection and harassment. I've asked NTL to stop using MGT or any other company with an auto-dialler. If you think about it, I was very lucky to find out where these calls were coming from, how many more people are being similarily hassled? Also, my details were given to a third party company without my consent and they have a lot of other clients.

The comment was about the inclusion of the link to your myspace page, rather than the letter itself, which I found hilarious

MovedGoalPosts · 13-09-2006, 17:52

I'd suggest that if autodialers are being used, then based on the contents of that letter, MGT should find themselves in a bit of trouble with ofcom: http://ofcom.org.uk/consult/condocs/...suse_state.pdf

bonzoe · 13-09-2006, 18:24

Have you registered with the telephone preference service?

The calls you have been getting amount to harassment, if they do not stop when requested they can be prosecuted for harassment, so I have heard. Think you would need to tell them this when telling them to stop, put it in writing of course.

SnoopZ · 13-09-2006, 18:41

Quote:

Originally Posted by bonzoe

Have you registered with the telephone preference service?

The calls you have been getting amount to harassment, if they do not stop when requested they can be prosecuted for harassment, so I have heard. Think you would need to tell them this when telling them to stop, put it in writing of course.

http://www.tpsonline.org.uk/tps/

Caimh · 13-09-2006, 23:50

Thanks very much for the Ofcom stuff, that's brilliant. They've broken most if not all of those rules.
Incidentally, I got a call today from an Executive Officer at NTL to apologise for everything and to offer to allow me to break my NTL contract with no penalty. It's interesting that you can ring and complain until you're blue in the face and get nowhere but if they get wind of a sarcastic letter that people are forwarding around, they get nervous.
They did say however they were going to keep using MGT and their auto-dialler which I feel is completely unacceptable. I'm alright Jack but what about the other poor sods who are going to keep getting this harassment? I said I was going to keep on at this until NTL agree that such things are not acceptable business practices. Another letter will be winging it's way to our good friend Steve, watch this space.

14-09-2006, 10:54

Quote:

Originally Posted by Caimh

Thanks very much for the Ofcom stuff, that's brilliant. They've broken most if not all of those rules.
Incidentally, I got a call today from an Executive Officer at NTL to apologise for everything and to offer to allow me to break my NTL contract with no penalty. It's interesting that you can ring and complain until you're blue in the face and get nowhere but if they get wind of a sarcastic letter that people are forwarding around, they get nervous.
They did say however they were going to keep using MGT and their auto-dialler which I feel is completely unacceptable. I'm alright Jack but what about the other poor sods who are going to keep getting this harassment? I said I was going to keep on at this until NTL agree that such things are not acceptable business practices. Another letter will be winging it's way to our good friend Steve, watch this space.

Well given that ntl have admitted they use mgt and they are going to carry on using it maybe people should shift providers?
On a final note, the police will prosecute if you are willing to make a complaint, but you have to tell them youre being harrassed, just how desperate are ntl that they have to resort to dirty tricks?

grandmaster · 14-09-2006, 11:24

pffft .

well done, good read

Caimh · 15-09-2006, 10:02

Quote:

Originally Posted by arcamalpha2004

Well given that ntl have admitted they use mgt and they are going to carry on using it maybe people should shift providers?
On a final note, the police will prosecute if you are willing to make a complaint, but you have to tell them youre being harrassed, just how desperate are ntl that they have to resort to dirty tricks?

Certainly people could shift providers but it seems to be if one company does something like this, the rest will follow if it's seen that people don't complain.