No other options?

[Mr Angry]

Originally Posted by orangebird

What was the point in that?

You drew an analogy between NTL's offer and your current credit card provider, I was merely pointing out that, unlike NTL, your credit card provider don't print contradictory nonsense in the guise of committment to their customers.

Originally Posted by orangebird

Edited does not mean first published though, does it,
so it could've been possible for an existing customner to do as I suggested if the offer had been there since June and they gave notice in time. No?

I'm aware of the difference between "edited" and "published".

Yes possibly some may indeed have. However, in the context of this thread (started yesterday) any advice given with regards to cancellation is irrelevant given the 30 day notice period and the expiry of the offer. We cannot determine when it first appeared without someone from NTL confirming the date.

Originally Posted by orangebird

Yes, they could charge for the stb and/or charge for installation. That would go down like a lead balloon in todays tight wad/want something for nothing consumer society.

Again, that's NTL's perogative. If they want to incorporate a loss leader service as part of the backbone of their business model that's entirely up to them.

Originally Posted by orangebird

What's untrue about the offer?

There's nothing untrue about the offer. There is, however something unfair about the offer exemptions which makes their assertion "ntl’s aim is to give those who subscribe to its services customer-focussed attention and a fair deal in the provision of quality communications" untrue.

Originally Posted by orangebird

I'm not a customer, but if I sign up before the end of the month, I can have tv & bb for 20 quid...

Yes, because you're not currently an existing customer, nor are you restricted (at this juncture) by a 30 day cancellation period.

Quite simple.

[orangebird]

Originally Posted by poor_student

Don't wantto sound rude but this seems to be getting a bit off topic - in short, I am not eligible for the offer. What I need to know is if there is a way of having broadband without the need for a phoneline?

Yes, that's always been possible.

---------- Post added at 12:12 ---------- Previous post was at 12:06 ----------

Originally Posted by Mr Angry

You drew an analogy between NTL's offer and your current credit card provider, I was merely pointing out that, unlike NTL, your credit card provider don't print contradictory nonsense in the guise of committment to their customers.

I meant about you pointing out you didn't know about phone line only. Never mind.

I'm aware of the difference between "edited" and "published".

Oh good.

Yes possibly some may ineed have. However, in the context of this thread (started yesterday) any advice given with regards to cancellation is irrelevant given the 30 day notice period and the expiry of the offer. We cannot determine when it first appeared without someone from NTL confirming the date.

So, are you here to give advice or demonstrate what a real pedant is?

Again, that's NTL's perogative. If they want to incorporate a loss leader service as part of the backbone of their business model that's entirely up to them.

It's not their prerogative though, is it? If they started charging, customers would be off elsewhere. Business isn't that black and white when it's as competitive as it is now.

There's nothing untrue about the offer. There is, however something unfair about the offer exemptions which makes their assertion "ntlâ₠¬Ã¢â€žÂ¢s aim is to give those who subscribe to its services customer-focussed attention and a fair deal in the provision of quality communications" untrue.

In your opinion I suppose.

Yes, because you're not currently an existing customer, nor are you restricted (at this juncture) by a 30 day cancellation period.

Quite simple.

I know it is. You're the one that sems hell bent on pulling things apart and examining them for no apparent or conclusive reason.

[poor_student]

erm... hello? Anyone remember me asking a question?

[Mr Angry]

[quote=orangebird]Yes, that's always been possible.

---------- Post added at 12:12 ---------- Previous post was at 12:06 ----------

Originally Posted by orangebird

I meant about you pointing out you didn't know about phone line only. Never mind.

Sorry, I replied in the context of your entire quote.

Originally Posted by orangebird

So, are you here to give advice or demonstrate what a real pedant is?

In this context to give advice rather than have customers waste their time, and generate more revenue for NTL, trying to cancel an existing contract only to find that other advice offered was confounded by a time frame.

Originally Posted by orangebird

It's not their prerogative though, is it? If they started charging, customers would be off elsewhere. Business isn't that black and white when it's as competitive as it is now.

It's their business, how they choose to run it is their prerogative.

Originally Posted by orangebird

In your opinion I suppose.

It's not really an opinion when it's published as a statement of fact in a "Code of Practice" .

Originally Posted by orangebird

I know it is. You're the one that sems hell bent on pulling things apart and examining them for no apparent or conclusive reason.

I'd think (only my opinion mind you) that advising current customers reading this thread not to waste money, time and effort trying to avail of an offer that is patently not available to them because of a time restriction is both apparent and conclusive.

---------- Post added at 12:39 ---------- Previous post was at 12:38 ----------

Originally Posted by poor_student

erm... hello? Anyone remember me asking a question?

Yes, OB answered it above.

[orangebird]

Originally Posted by poor_student

erm... hello? Anyone remember me asking a question?

I did, and I pm'd you too.

[poor_student]

Just to update, have called NTL retentions today and some really sound bloke cancelled the phone line for me. All I need to do now is call customer services to get it put into action - what's the betting that some cockup will occur? Fingers crossed and thanks for all the help and comments from everyone x