Why do they need to charge at all for the disk's?!?
I used to work at a pc world and know the ****ty way hp/compaq and paggard hell set up their machines, making you create your own recovery disks from the image stored on your machine, crazy.
What happens if the hd goes and they have no way of recovering the machine, they have to get disks sent to them, when by spending an extra 2-3p they could supply the boxes with recovery disks.
I don't know, packard bell and pc world if they just treat their customers a bit better.
Rant over, I'm off to get some food
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