Help: New BB Not Working MAC Address issues Acceptable? - Page 2

poolking · 29-06-2006, 16:08

Quote:

Originally Posted by Dexxa

Hi folks,
I have had the same issue. Modem for 10MB BB was installed yesterday and when I attempted to get the thing up and running was issued a "104 error" saying that the "modem did not exist."

I contacted Tech support and was given the same story that the MAC addresses had not been registered on the servers yet and that it would be done by the 30th, that is this coming Friday, at 15:30.

When I said it was rediculious that they issued equipment that they know doesn't work I was met with, "well, you will just have to wait and try again on Friday."

This is my first time with NTL and it has left a very bitter taste in the mouth.
So far a big

to NTL. I was left dumbfounded by my conversation with Tech Support and will not call them again. OH YES and I discovered it costs 10p a minute to phone them in the first place - is that a joke?

Well the modem does work, just that the NTL network doesn't recognise it yet.

Philbert · 30-06-2006, 18:11

I had NTL Broadband isntalled on 26th June and have the same new modem MAC address problem. (apparently problem MAC addresses start with 00.14)

I kept trying to register multiple times a day with the same invalid modem message.
Tech support kept telling me to try again in 24-48 hours.

Today (Fri 30th) I phoned and asked when the servers were being updated and was told 3rd July. (was hoping it was today 15:30pm as someone suggested)

NTL have made me unhappy. (I called CS and logged a complaint)

BBKing · 01-07-2006, 09:02

00:14? New to me, too.

Philbert · 01-07-2006, 12:33

Yes 00:14 its one of the small blue NTL boxes

The call center guy asked if it started 00:14 when I asked him about when the servers were being updated.

In some way this was reassuring as this made it sound like he knew what was going on as opposed to all my previous calls to tech support where I was just told to try again in 24 hours.

Dexxa · 03-07-2006, 09:51

Does anyone have any idea when this service is going to be up and running? I am not going to spend more money on CS because they sing the same tune all the time. I have now had the modem for a week and no home BB. Is the MAC address issue with the new 250 modems sorted out or not?

Philbert · 03-07-2006, 10:42

As promised, it is now Monday and the modem was accepted.

I now have a connection after a week of waiting.

I hope everyone else who had the same problem does too!

Dexxa · 03-07-2006, 11:41

It is up and running at last at great speeds!! Just did a few speed checks and all I can say is "Awesome". I hope it stays that way.