OMFG - Tech Support... - Page 2

th'engineer · 02-12-2003, 10:15

Quote:

Originally Posted by bopdude

And there was I thinking they got all their idea's off the back of a fag packet..lol

Only kidding

On the telephone it said limited support did not realise how limited

Quote:

Originally Posted by bopdude

th' engineer you beat me to the exact same avatar but I forgive you

Thank you its a nice little avatar

imback · 02-12-2003, 12:37

We normaly get slated for asking people to re boot on here, so perhapse some techs took the advice to stop doing it

Mark W · 02-12-2003, 13:30

well, could i just say, those of you that are connecting via STB will be able to get tech support as normal...... the databases that are being upgraded dont really effect our support - only if you want accounts migrated or email and passwords confirmed

oh, and by the way - we are sitting here with no calls in the q....so nows the time to call

imback · 02-12-2003, 13:31

It's because they are all coming through to me on Langley then

Florence · 02-12-2003, 14:19

Quote:

Originally Posted by imback

It's because they are all coming through to me on Langley then

Maybe they like you then or you could send some back either way just help the customer be happy..

th'engineer · 02-12-2003, 14:28

Quote:

Originally Posted by Mark W

well, could i just say, those of you that are connecting via STB will be able to get tech support as normal...... the databases that are being upgraded dont really effect our support - only if you want accounts migrated or email and passwords confirmed

oh, and by the way - we are sitting here with no calls in the q....so nows the time to call

phoned monday they could not help im on STB

Thats what i was told

Mark W · 02-12-2003, 14:50

Quote:

Originally Posted by th'engineer

phoned monday they could not help im on STB

Thats what i was told

whats up...anything i could help with?

imback · 02-12-2003, 14:50

Quote:

Originally Posted by Kitty

Maybe they like you then or you could send some back either way just help the customer be happy..

It was just a joke

Tiptoes · 02-12-2003, 15:09

I must admit only having had to ring th NTHELLPLine once in 4/5 years I must have been lucky.

The guy I got was knowedgable and helped fix the problem...

Twas a specifc driver issue sourrounding the PMCIA slot in this particualr laptop.

Other than that one occasion I have spoken to a bunch of goosberrys. (STB problems not associated iwt t'internet)

I once got ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£60 claiming for backache because the CSA kept telling us to uplug and plug in the STB. I really did have backache as the plug was behind the TV cabinet a pain in the Arse... must have been 5 times she told us to unplug on/off/on/off I was well dizzy by the time I had finished so I sat down had a cuppa then phoned back and demanded they take the lot back and send me a claim form.

ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£60 free calls for next two months.....

Dooby · 02-12-2003, 15:10

I dont work for ntl , never have, never want to... but i did do some 'temp'ing a while back, and one of the jobs i had was doing telephone interviews for people applying to work for ntl as cs...
the number of really crap ones that got through because they wanted a certain number was unbelievable, I wouldnt have put forward 90% of them, but it was a kind of 'take the best n'

given the rates they were offering, its hardly surprising...
you pay peanuts you get...well people who like peanuts...