NTL offering package to challenge talk talk

[rob2000]

Just got all 3 for £27-49 per month via retententions

---------- Post added at 16:02 ---------- Previous post was at 15:56 ----------

Just got all 3 via retentions for £27-49 per month
2 mb unlimited
talk unlimited 24
base pack dtv

[zeus9876]

I rang NTL rententions today to switch to TalkTalk and low and behold they offered to match TalkTalk's service with me keeping my 10meg broadband, phone w/ talk unlimited24 and they will refund ALL international calls at end of each month all this for £22.79. Good Deal ???? I think so

This price is for as long as i stay with NTL.

[Derek]

Originally Posted by zeus9876

and they will refund ALL international calls at end of each month all this for £22.79.

I'd double and triple check this bit. Does it apply to all destinations or just the talk talk ones?
Also do you have to call in each month for the refund or will they do it automatically?
I'd make sure the points like speed etc. and the lifetime offer were noted on the account and you have the details of who authorised it.

Its a good deal but I'd make sure of it as they might have just been saying what they needed to say in order to keep you for a few more months.

Whoever you got in retentions for this wants their head examinded. They can't expect to give this type of offer out to people without any limitations being mentioned. Already getting a hefty discount on the 10Mb broadband with free phoneline + calls will get out to other customers and eventually everyone will want put onto it.

[SLM]

Heard about this on radio 2 business news, they said that they could see happening what happened when dial-up 1st came out, everyone went to the cheapest/fast (at the time) and after a few weeks of over loading no-one could get on or your connection crashed half way thru DL a file.

I would like to see talk talk prove me and them [rad2] wrong as it seems to good to be true a deal.

[zeus9876]

I am still on the phone to them but as for international calls i only call the USA so i dont care for the other destinations. will ring CS when i hang up and double check. As for the refund the bloke says he will keep an eye on the account and when each bill is due he will refund eash month. I dont mind if i have to ring up and do it myself as long as i am saving. Just got off the phone he said he applied 3 things to my account.

1 1/2 price line rental for 3 months
2 £8.50 discount for something cant remember...will have to wait for next bill i think
3 1/2 price 10meg broadband for 3 months

he did say that international calls are for like 30 countries

at the end of every 3 months these same credits/deductions will be reapplied. Again i dont mind if i have to ring them up and remind them as its saving me nearly £40 every month

[Scope]

Originally Posted by zeus9876

at the end of every 3 months these same credits/deductions will be reapplied. Again i dont mind if i have to ring them up and remind them as its saving me nearly £40 every month

I can tell you now, they will not be reapplied (even though he said so), and in 3 months time they might well say the offer has changed (like they did for me).. But anyway, 3 months is better than nothing.

[toots66]

After asking to cancel, retentions offered me half price phone & 2Mb broadband, plus free Talk Unlimited 24, for 12 months.

I grudgingly accepted.

[headrush]

Has anyone else got a better deal from retentions after rob got it (nice work btw!)

At home we've got the standard 3 for £30 deal, no probs with the tv (not been jerky for a good few months now ) or phone, but the net...well its just too slow. Browsing is fine but trying to download off bittorrent?? Takes too long! The upload is the main problem i guess and bittorrent rags our wireless network. At uni we had telewest (I honestly still cant believe they're effectively the same company as NTL) and had 2mb and it made such a difference. The upload was twice what i'm on now. And as there are deals flying around at the mo, and UK Online offer 22mb!! bb for £30 I feel hard done by!

I would therefore be very interested in somehow getting our internet upgraded (and maybe talk ul24 in the process) and if it just takes a threat to cancel..well it won't be the first time

[Rone]

Not like ntl to actually give stuff away, unless of course it doesnt work properely.

[zeus9876]

Originally Posted by Scope

3 months is better than nothing.

I agree and if i have to i will threaten to leave again.

I did phone CS and they have confirmed my account and it is £22.74 per month and will be reapplied every 3 months but like i said if i have to ring them up and remind them i will.

[[darren]]

So I'm paying 24.99 for 2MB and I already have my telephone with TalkTalk. I think ntl are taking the **** out of me.

I'm going to call them about this, I expect to get the 2MB I have now for LESS than 20.99 as I don't even need/use the phone service.

[zeus9876]

just got off the phone with retentions and i got offered a price of £22.74 for my 10meg broadband+phone+talk unlimited 24+FREE international calls.

[dcclanuk]

Originally Posted by zeus9876

just got off the phone with retentions and i got offered a price of £22.74 for my 10meg broadband+phone+talk unlimited 24+FREE international calls.

free to which countries???

[Neil]

Originally Posted by zeus9876

just got off the phone with retentions and i got offered a price of £22.74 for my 10meg broadband+phone+talk unlimited 24+FREE international calls.

Not doubting you, but I'll believe it when you post back to say that you've received your bill & it's all good.

[dcclanuk]

Originally Posted by zeus9876

I agree and if i have to i will threaten to leave again.

I did phone CS and they have confirmed my account and it is £22.74 per month and will be reapplied every 3 months but like i said if i have to ring them up and remind them i will.

wat about existing customers that are in the contract... the problem is that i have had ntl for well over a couple of years, but my broadband only started this Feb [1 yr contract!] [as ntl took 7-8 years to get bband in my area ] If i call them up then would i be able to get this deal?

edit, 7-8 years mite be a bit much, but deffo 5 minimum!