World of Warcraft NTL Issues

[leonardlizaaard]

Looks like I owe some of you guys thanks, especialy Mr_phil and Chet and the guys over at chetnet. You have done some great "homework"!! A big thank you for the obvious hard work you have already put in

Lets keep our fingers crossed that something is done about this, I dont know about you guys, but I MISS WoW [img]Download Failed (1)[/img]

Dont get me wrong, I wouldnt wish this problem on anyone, but its comforting to know im not alone.

Thanks again.

[Mr_phil]

Originally Posted by leonardlizaaard

Looks like I owe some of you guys thanks, especialy Mr_phil and Chet and the guys over at chetnet. You have done some great "homework"!! A big thank you for the obvious hard work you have already put in

Lets keep our fingers crossed that something is done about this, I dont know about you guys, but I MISS WoW

Dont get me wrong, I wouldnt wish this problem on anyone, but its comforting to know im not alone.

Thanks again.

No thanks necessary but you're very welcome. I have not had a bad ping for the past couple of days (I think it peaked at around 150ms tonight) so either they have started re-routing traffic or everyone on NTL has given up playing

Hopefully you can get back to WoW now and start earning XP again. Once they fix your intermittent connection problems too that is!

[Rone]

Originally Posted by Mr_phil

No thanks necessary but you're very welcome. I have not had a bad ping for the past couple of days (I think it peaked at around 150ms tonight) so either they have started re-routing traffic or everyone on NTL has given up playing

Hopefully you can get back to WoW now and start earning XP again. Once they fix your intermittent connection problems too that is!

Probably everyone on NTL has given up gaming, i had to, it was unplayable.

[SOSAGES]

be aware wow is laggy for a lot of people on a lot of servers ...

im on lagfist

[leonardlizaaard]

hmmm......

Tried again this evening:

Tracing route to host-85.wow-europe.com [80.239.179.85]
over a maximum of 30 hops:

1 41 ms 9 ms 26 ms 10.255.12.1
2 36 ms 32 ms 9 ms brhm-t2cam1-b-v116.inet.ntl.com [213.106.228.213]
3 12 ms 51 ms 41 ms brhm-t2core-b-ge-wan63.inet.ntl.com [213.106.231.193]
4 32 ms 12 ms 12 ms bir-bb-b-so-700-0.inet.ntl.com [213.105.174.109]
5 11 ms 21 ms 10 ms bir-bb-a-ae0-0.inet.ntl.com [62.253.185.153]
6 31 ms 15 ms 13 ms win-bb-b-so-700-0.inet.ntl.com [62.253.185.142]
7 24 ms 15 ms 73 ms bre-bb-a-so-100-0.inet.ntl.com [62.253.185.197]
8 39 ms 14 ms 15 ms bre-bb-b-ge-000-0.inet.ntl.com [213.105.174.226]
9 35 ms 25 ms 36 ms telc-ic-1-as0-0.inet.ntl.com [62.253.188.121]
10 26 ms 25 ms 30 ms ldn-b2-link.telia.net [213.248.100.37]
11 23 ms 25 ms 32 ms ldn-bb1-pos0-2-0.telia.net [213.248.64.77]
12 30 ms 40 ms 50 ms prs-bb1-pos6-0-0.telia.net [213.248.64.9]
13 39 ms 29 ms 32 ms prs-b2-pos15-0.telia.net [213.248.65.222]
14 58 ms 31 ms 51 ms prs-tc-ks51-link.telia.net [80.91.249.74]
15 * * * Request timed out.
16 * *

and again:


Tracing route to host-85.wow-europe.com [80.239.179.85]
over a maximum of 30 hops:

1 8 ms 8 ms 9 ms 10.255.12.1
2 37 ms 11 ms 11 ms brhm-t2cam1-b-v116.inet.ntl.com [213.106.228.213]
3 10 ms 11 ms 31 ms brhm-t2core-b-ge-wan63.inet.ntl.com [213.106.231.193]
4 11 ms 10 ms 12 ms bir-bb-b-so-700-0.inet.ntl.com [213.105.174.109]
5 11 ms 11 ms 11 ms bir-bb-a-ae0-0.inet.ntl.com [62.253.185.153]
6 43 ms 13 ms 23 ms win-bb-b-so-700-0.inet.ntl.com [62.253.185.142]
7 38 ms 14 ms 18 ms bre-bb-a-so-100-0.inet.ntl.com [62.253.185.197]
8 15 ms 27 ms 14 ms bre-bb-b-ge-000-0.inet.ntl.com [213.105.174.226]
9 22 ms 26 ms 52 ms telc-ic-1-as0-0.inet.ntl.com [62.253.188.121]
10 24 ms 24 ms 22 ms ldn-b2-link.telia.net [213.248.100.37]
11 24 ms 23 ms 44 ms ldn-bb1-pos0-2-0.telia.net [213.248.64.77]
12 39 ms 29 ms 29 ms prs-bb1-pos6-0-0.telia.net [213.248.64.9]
13 29 ms 38 ms 31 ms prs-b2-pos15-0.telia.net [213.248.65.222]
14 33 ms 32 ms 30 ms prs-tc-ks51-link.telia.net [80.91.249.74]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.

[Chrysalis]

Originally Posted by Mr_phil

I got in touch with NTL about this a while ago and kept getting standard responses until I complained and asked for the issue to be escalated.

I was asked for more information so I emailed traceroutes from various ISPs at the same time that I was having latency issues. The NTL traces showed problems while the others didn't. I also got a trace from Telia back to NTL which showed the same latency problem.

I got an email back saying "thanks this looks interesting" or words to that effect and today I had a phone call from a very helpful NTL employee (who I won't name here) confirming that this information was escalated and shows that there is an issue with congestion between NTL and Telia. They have investigated it further and have identified what needs to be done and they have promised to fix it.

I asked for a timescale (not really expecting an answer) and was told that no promises could be made as to when it would happen but it WILL be fixed.

Well done, but funnily enough havent we had someone on here saying ntl actively monitor their links and upgrade as necessary yet this needed a customer to tell them their peering is maxed out.