ntl signs up for Indian BB sales centre

[etccarmageddon]

Originally Posted by Kitty

.....Not sure how the British racialism policy holds with overseas workers only I do know there are many that are racialist and they will cause trouble where they can.

not sure what you mean by this comment? you want the Indian call centre workers to be racist and cause trouble?

[Florence]

Originally Posted by etccarmageddon

not sure what you mean by this comment? you want the Indian call centre workers to be racist and cause trouble?

No I was meaning that I know of a lot of parents at my present place of employment that are very racist and wouldn't know how our laws would work if they gave racist remarks to the overseas call centers.

[abailey152]

Originally Posted by etccarmageddon

it doesnt seem right that with 2000 jobs are being lost, NTL are now farming out 150 positions to india.

and I think I remember a few months back on .com, an NTL executive pointing out that no jobs have been directly lost to indian call centres?

I think this is another example of the sad state of affairs in this country, where jobs in these call centres, and manufacturing are being exported just to expand the wallets of the already rich. NTL are the latest in a long list.

I think all these companies should be hit with punitive duties if they move abroad (i.e. outside the EU) and then import their goods and services back into this country.

[Florence]

Originally Posted by abailey152

I think this is another example of the sad state of affairs in this country, where jobs in these call centres, and manufacturing are being exported just to expand the wallets of the already rich. NTL are the latest in a long list.

I think all these companies should be hit with punitive duties if they move abroad (i.e. outside the EU) and then import their goods and services back into this country.

True it should come under the import/export duty and they should pay a tax on the amount of money they send out to pay the wages and another tax on the amount oif money the call center brings into the coutry in orders.

[Escapee]

Originally Posted by etccarmageddon

it doesnt seem right that with 2000 jobs are being lost, NTL are now farming out 150 positions to india.

and I think I remember a few months back on .com, an NTL executive pointing out that no jobs have been directly lost to indian call centres?

Yes etccarmageddon and they have saved themselves some flak over that now that .com is closed!

I guess now could be a good time to broadcast some bad news, just like that MP said!

[etccarmageddon]

it doesnt need to be buried though cos it's now acceptable to do this.... first it was acceptable to export jobs and now it's acceptable to export jobs whilst at the same time announce redundances in the uk.

acceptable meaning it isnt going challenged.

[greencreeper]

My Dad gets what amounts to harrassing phone calls from a chinese woman that he can't understand. She can't even pronounce his surname correctly, which infuriates him. If UK companies want to use foreign workers whose english is poor at best then so be it - can't see them making many sales though. Then there's the lack of knowledge of local customs and dialects...

[paulyoung666]

Originally Posted by greencreeper

My Dad gets what amounts to harrassing phone calls from a chinese woman that he can't understand. She can't even pronounce his surname correctly, which infuriates him. If UK companies want to use foreign workers whose english is poor at best then so be it - can't see them making many sales though. Then there's the lack of knowledge of local customs and dialects...

exactly my point as in post #5 , it does me head in when they cant even pronounce your name properly

oh and btw welcome to the site

[abailey152]

Originally Posted by paulyoung666

exactly my point as in post #5 , it does me head in when they cant even pronounce your name properly

Yeah, tell me about it! I've just had about a dozen calls from about 3 different people in an Indian call centre trying to sell me a T-Mobile phone, despite the fact I told them I wasn't interested. Then shouted that I wasn't interested. Finally started just hanging up. Then they got the message.

I've even got anonymous call blocking and they get around that and leave no trace!!!

[erol]

Originally Posted by Kitty

True it should come under the import/export duty and they should pay a tax on the amount of money they send out to pay the wages and another tax on the amount oif money the call center brings into the coutry in orders.

So you would want to start a trade war with India? If we were to impose tarrifs on them, why would or should they not respond by imposing tarrifs on the UK?

Do you have any idea of the 'figures' involved here? Do you have any idea how many jobs in the 'defense industry' alone would be lost in th UK by such actions?

Some figures for 2000

Trade in good's in billions £ sterling

Trade from UK to India - 2.056 (that 2 trillion pounds sterling!)
Trade from India to UK - 1.712

Trade in Services

Trade from UK to India - 545
Trade from India to UK - 557

So you would want to start a trade war and put all the jobs, UK and India, that these multi trillion pound trades represent ? Ridiculous!

(source of figures http://www.indobritish.org/achievement.htm for more figures try http://www.ukinindia.com/business/in...ndobritish.asp )

[paulyoung666]

it still annoys me that we have people capable of doing the job in this country yet these jobs are sourced out to other countries because they are cheaper , is this not exploitation of developing countries ????????????

[abailey152]

Originally Posted by erol

So you would want to start a trade war with India? If we were to impose tarrifs on them, why would or should they not respond by imposing tarrifs on the UK?

This is not about trade with India. This is UK companies who MOVE their operation to India, but then expect to continue to sell their goods and services back into the UK as if nothing has changed.

This would not result in a "Trade War" as it would not affect indigenous foreign companies, only UK companies who move outside the EU just to use cheap labour.

Expanding abroad to open up new markets is one thing, but this is an entirely different matter.

What would you suggest? Do nothing? Massive pay cuts in order to compete with cheap foreign labour? I doubt if this sort of thing would be allowed to continue unchecked in many other countries.

[erol]

Originally Posted by abailey152

This is not about trade with India. This is UK companies who MOVE their operation to India, but then expect to continue to sell their goods and services back into the UK as if nothing has changed.

The figures listed show trade in good and trade in services. The outsourcing of a call centre is a trade in services.

If we are to put tarrifs on UK companies outsourcing jobs to India why should they or would they not put a similar tarrif on the services that are outsoruced from India to the UK?

Originally Posted by abailey152

What would you suggest? Do nothing? Massive pay cuts in order to compete with cheap foreign labour? I doubt if this sort of thing would be allowed to continue unchecked in many other countries.

I suggest nothing in the way of 'solutions'. I merely contributed to this thread to point originaly how offensive and potentialy libelous Kittys comments were, re Mike Banderia, and then to point out how uninformed her comments on tarriff duties on the outsourcing service jobs (trade!) was. Thats all. The fact remains that _trillions_ of pounds worth of trade go on between India and the UK, in both directions. How starting to slap tariffs on such trade is benefical to anyone or UK jobs in particular I do not know.

[Sociable]

LOL No wonder I did't get the simple statement from NTL about future plans for Out-Sourced Call Centres when this beast first reared its head.

Oh well nothing new there.

Can't help noticing it's only the sales lines so far and wondering if this partly a way to get round the new regulations covering the "Telephone Preference Service" as the overseas centres would be beyond their scope I think.

[abailey152]

Originally Posted by erol

The figures listed show trade in good and trade in services. The outsourcing of a call centre is a trade in services.

If we are to put tarrifs on UK companies outsourcing jobs to India why should they or would they not put a similar tarrif on the services that are outsoruced from India to the UK?

I would suggest that NO Indian companies have ever moved to the UK in search of cheaper labour, only to then re-supply to India. Maybe UK companies have closed their offices in India, but that is a whole different issue.

How many of the Japanese car manufacturers which set up in the UK, re-import back into Japan, for example? Not many, I guess. Most of their output is for the EU.

We all know why UK companies are moving their activities abroad. It's about cheaper labour, and making more profits at the expense of the work force who helped build them up in the first place. It's about making a "quick buck". Import duties on this kind of action only, would make them think twice. Maybe save some UK jobs.

As I said earlier, expanding your markets abroad is a good idea. It makes you stronger, and usually provides welcome jobs in the country you set up in, but this is different.

I'm sorry, but the idea of trade in my eyes does not include export of jobs to another country. A trade in services should be where NEW or extra services are required, and they are supplied by companies in another country.

This is like sacking 150 people on £5 an hour, and setting on 200 at 20p per hour. It would be illegal if done internally (in this country), and should be prevented from happening in this way.


....And Kitty's libelous comments....where???