Connection Drop Nottingham - Page 2

nottscarl · 17-03-2006, 22:11

I too have had painfully slow speeds for the last week, like 1/10th of the speed (2mb) i wonder how much help the indian call centre will be, i am in NG2

nffc · 17-03-2006, 22:18

NG4 is fine.

chrispuk2004 · 18-03-2006, 11:51

im in NG19... i had the same problem until yesterday, where an engineer came out, swapped my old box for a new CM ntl250 and now everythings back up to speed

glidem · 25-03-2006, 22:28

Just thought I had better give an update....

Engineer came out and replaced my Teryon modem for the ntl250 which works fine. Mentioned something about the older Teryon not being compatible with the new alterations to the NTL network, and because of this, a lot are dropping connections.

So 10mb now and all good again, thank goodness

Thanks everyone who replied.

magpie03 · 26-03-2006, 00:15

Quote:

Originally Posted by glidem

I am also NG5,

NG5 here too, and I'm suffering with regular drop outs. An ntl employee has done a remote check on the modem, and its averaging 35 minutes before dropping out. At his last count it had gone through 1111 reboots recently.

I have an engineer coming on Monday (hopefully) to look at the modem / connection / green box. I'll ask if its a problem elsewhere in the NGx area and see what he says...

What are the odds on 'Its your Terayon modem, mate"?

Druchii · 26-03-2006, 04:25

Quote:

Originally Posted by magpie03

NG5 here too, and I'm suffering with regular drop outs. An ntl employee has done a remote check on the modem, and its averaging 35 minutes before dropping out. At his last count it had gone through 1111 reboots recently. I have an engineer coming on Monday (hopefully) to look at the modem / connection / green box. I'll ask if its a problem elsewhere in the NGx area and see what he says... What are the odds on 'Its your Terayon modem, mate"?

Evens...

But hey, as long as he's right, who cares, get it swapped and you should be set

glidem · 26-03-2006, 09:43

Good luck magpie

Woodgar · 26-03-2006, 18:39

Quote:

Originally Posted by glidem

Just thought I had better give an update....

Engineer came out and replaced my Teryon modem for the ntl250 which works fine. Mentioned something about the older Teryon not being compatible with the new alterations to the NTL network, and because of this, a lot are dropping connections.

So 10mb now and all good again, thank goodness

Thanks everyone who replied.

I had an engineer on Friday, the same day as you, and was told exactly the same information; ie the Terayon modems are not compatible with the new changes leading to constant connection drops.

He mentioned something about the new power levels being too high for the Terayons which are rated at 0dB. I know almost nothing about networking but the explanation he gave fitted with what I had observed.

The engineer fitted a new ntl250 which solved all of my problems as well, although as I'm only on 2mb I can't really comment on the higher tiers.

glidem · 26-03-2006, 18:51

If you go to the NTL website, you can upgrade to 10mb there.

Glad you had the same experience.