Speed Issue - Nothing left to do but leave NTL? - Page 2

Ignition · 13-03-2006, 18:12

Quote:

Originally Posted by KevAmiga

If you email me the modem's mac address, your current postcode, ill see what i can do..

Im only a tech tho...

Nice one dude, even if you can't sort it at least it can go further up the chain officially

Chrysalis · 13-03-2006, 19:58

Quote:

Originally Posted by Paul M

What would we escalate exactly ? There can't be anything wrong with his line/modem/ubr/connection as he gets perfect speed from the ntl based speed test. ntl don't control what happens beyond their network. Even that tracert looks fine.

is debatable, if they let peering saturate they can push the blame onto external factors.

Bolch · 13-03-2006, 21:44

Thanks Kev, PM is on the way.

I've tried the link for checking the line quality, http://www.dslreports.com/quality/nil/2004482

Ignition · 14-03-2006, 08:38

This is exactly what I wanted to see and points at a uBR issue.

Could you please try the tweak test there:

http://www.dslreports.com/tweaks

And report back what section 2 of the results gives (the information on the test download).

Bolch · 14-03-2006, 10:07

Thanks Ignition. I'm in the office at the moment, but will do the test when I get home tonight.

KevAmiga · 14-03-2006, 11:16

Ok, checked it from inside... nothing to report in afraid..

With regards to browsing external sites, have you tried bypassing your local cache server? Could be something simular to the WCCP issue that affects MSN messenger, etc?

etccarmageddon · 14-03-2006, 11:24

what's WCCP?

Bolch · 14-03-2006, 11:33

Quote:

Originally Posted by KevAmiga

Ok, checked it from inside... nothing to report in afraid..

With regards to browsing external sites, have you tried bypassing your local cache server? Could be something simular to the WCCP issue that affects MSN messenger, etc?

Thanks mate, how would I bypass the cache server? I echo etccarmageddon's What is WCCP question to

ntl.wotcha · 14-03-2006, 13:12

Install etherreal on your machine and do a packet capture. look at the capture and look for retransmissions.

Could be a packet loss issue. The tracert looks ok but I would also try some large size pings. ping -l 10000 80.249.99.125

See if they all make it through.

Robjones23 · 14-03-2006, 16:24

I get the same problem, my current speeds look like this on adsl guide:

Direction
Actual Speed
True Speed (estimated)
Downstream18 Kbps (2.3 KB/sec)19 Kbps (inc. overheads)Upstream467 Kbps (58.4 KB/sec)504 Kbps (inc. overheads)

I've called CS too many times to count and all they say is thatt they'll escalate the case, I hear nothing abck from anyone. I will be moving to 8mbit ADSL from BT when it's available in my area.

---------- Post added at 16:24 ---------- Previous post was at 16:20 ----------

I just bounced my SACM (NTL 250) and get :

Direction
Actual Speed
True Speed (estimated)
Downstream52 Kbps (6.5 KB/sec)56 Kbps (inc. overheads)Upstream488 Kbps (61.0 KB/sec)527 Kbps (inc. overheads)

Ignition · 14-03-2006, 17:08

Quote:

Originally Posted by KevAmiga

Ok, checked it from inside... nothing to report in afraid..

With regards to browsing external sites, have you tried bypassing your local cache server? Could be something simular to the WCCP issue that affects MSN messenger, etc?

The ADSLGuide speedtest won't be getting cached it sources from a port other than port 80.

Hrm.. actually there's a point

Kev could you PM me the Bluetools report sans the MAC address and any other personally identifiable information to keep on the good side of the DPA.

If you have access to Badger that might be interesting reading too. Especially the CPU utilisation graph and the info on this chap's card.

Bolch where in the country are you?

WCCP is Web Cache Control Protocol, it governs the hashing of IP addresses to cache servers and the redirection of packets to the cache servers.

KevAmiga · 14-03-2006, 17:43

Ah yeah... badger ill check that now.

Didnt look like a utilisation problem... Id expect that to show also on local sites as well as if its ubr congestion ignition?

Robjones23 · 14-03-2006, 17:45

So I just called up CS and spent an hour on the phone to a guy who was really helpful. We tried:

Restarting SACM
Connecting direct (removing router)
Two different PC's

With no affect at all, my download speeds were always less than 20KB and sometimes only 800BYTES/sec!!!

Then he gave me another proxy which is no help as I use VPN connections and have some other apps that don't use a proxy. the download speed increased (surprise!) to about 850KB/sec - this is all well and good for IE, but of no use for anything else!

Then the LIES came! He told me that the setting I just changed affects the whole system and that everything I do would now go through the proxy, he reeled off some other bits, including newsgroups.

I told him we'd just setup a proxy on port 8080 and newgroups use port 119 and how can that be? He umm'ed and arr'ed a little bit and then changed the subject.

He also told me that all my games would now go via the proxy.... HHHRRRRMMMMMMM someone wanted me off the phone

There's a definite problem in my area, he admitted that at least and did say he was filling out the form to get it investigated (SK8 area - South Manchester) but I don't see why he couldn't just say that my connection would be slow until they fix whatever is broken.

Sooooooo, my thoughts? I'm still going to move to BT because NTL have lied to me every time I've called over the past few months. They keep telling me to try again in two weeks, it'll be fixed. That my area is going to be upgraded next week, that they are upgrading all the network...... blah blah blah.....

I just want someone to take ownership of a problem and get it resolved, then call me back to let me know! I don't care how long it takes, just be honest and tell the truth!

KevAmiga · 14-03-2006, 17:49

Quote:

So I just called up CS

... not tech support??

Robjones23 · 14-03-2006, 17:50

yes, tech support, bloody hell if that's the kind of support you give to customers then I feel sorry for them, stop being so pedantic.