Problems with cancelling..

[Alex Spencer]

Same problem here, was in a flat for 6 months, specifically ordered a 9 month student deally.

now it comes to cancelling, they insist i signed a 12 month contract, and now want £175 to let me cancel.


not a happy bunny.

[orangebird]

Originally Posted by schmoe001

I know what you're saying, it was my responsibility to ask for their t&c but isn't it their responsibility to stipulate that installation is for a min 12 month contract??
And also to ensure their staff are trained properly?
I've been given the incorrect information and that's what im most annoyed about!

How did you sign up for the services in the first place? Were you contacted by sales, did you see a leaflet and call up yourself etc?

[tomjones333]

Got it sorted now, Explained that he was a student and was only there for a six month contract , they still tried it on so I said OK put the remaining 4 months in my house but caacel my contract and after the four months are up I will cancell the other one aswell, They did not want this as Ive been with them 15 years so they just ended my sons contract there and there, What a palava though

[schmoe001]

Things are going from bad to worse for me! After all my issues with the cancelling of my "contract" I decided to contact customer services and arrange to pay. The advisor told me I could pay in installments and after arranging the collection of NTL's equipment, tranferred me to the credit control dept. to arrange a payment schedule. I arranged to pay £30 per month, until my £370 bill was paid! I asked if this was a normal procedure as i did not want this bill to affect my credit score, and was told yes it was, customers do this all the time. I duly sent a chq for the amount agreed, then 2 days later received a letter from a debt collector asking for full payment! I contacted NTL who basically said it was a crossover in communications and that they would get in touch with the debt collectors & notify them of my arrangment. A few days later i received a monthly statement from NTL for £207.43 , they had received my payment, had removed £100 from my bill plus another £29! Great, I thought it's all been sorted!!
Oh how wrong I was! Last Thursday I received another letter from the debt collectors asking me for £336 or legal proceedings would be started against me. Extremely detressed! I took the morning off college & rang NTL & told them about this letter. They then denied all knowledge of my calls arranging a payment plan (even though they had collected their equipment, as organised on the same call!!) & told me i could not continue paying NTL as the debt was no longer theirs and i'd have to pay the debt collectors in full and that NTL do not arrange payment plans!! On Monday I received a letter from NTL telling me how disappointed they were that i had to cancel my contract and that my account had an overdue amount of £207.43 , "possibly an oversight on my part" (their words). Then today I receive a letter from a solicitors on behalf of NTL stating that if I did not pay the amount of £336 by Monday court proceedings would start!!
I am so stressed out by all this I can't believe such a large company can get away with treating people like this. I've got exams at college & i'm finding it hard to concentrate with all this hanging over me. If i'd have known how bad a reputation NTL had i'd never have touched them with a barge pole!!!

[marty29]

Blimey, I never thought after the few years since I originally posted this, that I would still be getting problems with ntl!

Basically after cancelling my account and getting that sorted I have now found out that they are still reporting my account to one of the credit reference agencies as an active account (which they reactivated after showing it as settled!)

Will I ever be rid of these people?????