ntl Service Charges new!

[simon9975]

Think i'll be keeping a close eye on this,as if it doesn't change then the last day of this month i'll give them 28days notice for the tv/phone,

Sod being charged for downgrading,there haveing a laugh,but i suppose things were going to smoothly.

Bet the sky bosses are sat their laughing their heads off at the joker that came up with these prices,good way to lose custom if you ask me.

[APS]

I don't agree with the charges in general, but if you read the webpage it doesn't mention charging for changing speeds on Broadband or the TV or phone package, only cancelling a service.

Why they can't do online itemised billing yet for nought is beyond me - that would save them money.

APS

[simon9975]

Thats right only for cancelling a service,but say you had to cut back a couple of months and let one of your services you go,your gonna get charged 4quid for saying look carnt afford it and rather than run a big bill up i carnt pay i'll have to end it,then they insult you by charging you.

Bloody madness,

[King Of Fools]

Originally Posted by NTL

I have made a late payment on my bill; will there be a charge for this?

If your bill remains unpaid in full when the subsequent bill is generated there will be a late payment fee of £10. These charges will become effective on 1st April 2006 and will appear as "Late Payment Fee" on your bill.

Does this mean that if your phone bill is less than £10 and you do not pay it (until it is over £10) as you are currently informed to do you will be hit by this charge?

[hairy_mick]

might look harsh but there's no such thing as a free lunch like you say you can walk thats your choice but its got to make money other wise it will go tits up.

Originally Posted by hairy_mick

might look harsh but there's no such thing as a free lunch like you say you can walk thats your choice but its got to make money other wise it will go tits up.

That could happen sooner than they think!

[jtwn]

£15 for a replacement remote?

You can get them on ebay for cheaper.

[deathtrap3000]

wow the cheek of ntl to come and charge £25 for tuning a tv.

they will soon be raking in the cash as they are gonna charge £4 per service removed

Does this mean if a customer calls to close their account and they have several services that they will charge them £4 for each service???

That can't be legal or everyone else would have implemented a charge like this long ago?

[danielf]

Originally Posted by deathtrap3000

wow the cheek of ntl to come and charge £25 for tuning a tv.

Nothing wrong with that. It's an additional service that requires an 'engineer' visit.

Originally Posted by deathtrap3000

they will soon be raking in the cash as they are gonna charge £4 per service removed

Lose customers/cash more likely. I sure as hell wouldn't pay a company to stop providing a service that I'm paying for. They can't charge you for cancelling all services, so why would I pay for cancelling just one?

(after 12 months obviously, and when not purchased as a discounted package)

[Chrysalis]

I guess this is how they fund their emergency network upgrades to get 10meg up to par.

If you are a non-itemised bill customer and would like to receive an itemised copy of your call charges for a bill you have just received or for a previous bill, there is an administration fee of £4. This charge will appear as "Itemised Call Listing" on your next bill.

funny when I asked for my unitemised calls last month I got told they unretrievable.

There will be a one off charge of £15 for each replacement remote. This charge will appear as "Replace Remote Control" on your next bill.

If ntl own the equipment and it breaks then the customer pays for the replacement who legally owns that equipment?

There will be a £25 call out charge as there was no fault with your ntl service. (For example you thought your set-top box was not working, but the issue was with your plug socket and not the actual set-top box). This charge will appear as "Fault Repair Visit" on your next bill.

I expect this will get them a lot for all the people pretending to have a modem fault to get a new 250.

Personally I am annoyed they are hitting current customers yet again, the install fee for new customer's is still free, and I find the downgrade charge ludicrous.

[slef2003]

Does this Mean that they owe me a refund on all of the bills that I have not received!! the last bill by email was in may last year!! Following my query by the responstek bit on this board I did receive a 3 months of blank bill by snail mail!!

Ha sthe price reduced yet?

Andy

[Neil]

**Moved to ntl Billing & Installation forum**

[Saneboy13]

Just a couple of points from NTL's side of things here;

1; If a customer has requested a service visit and given a time of calling i.e 8:00-12:00, 12:00-16:00, 16:00-20:00 and then they are not there for the visit, why is it unjust to charge the customer for time wasting? I know it can go both ways but the number of No Access visits the engineers experience is chronic. If you are not there for the visit of British Gas or Electricity board then they charge you...

2; If you go out and buy a new television from Curry's, Dixon's or whoever they will insist on a fee for delivery and tuning it in. Why should NTL send out an engineer to tune your TV in for free? It cost's them to get the engineer to your house, should they just say "Well just so we keep customers we will spend £** on getting there and not bother getting anything back?" Is this good economics? I think not.

I know there are other things in there about down-grading and the likes, but the two points I raise are ones that I think are more than justified

[handyman]

A few points...

There are faults /customer service people to advise people how to tune in their 'new tv' many people refuse this service as they can't do it or cannot be bothered.

It costs far more than £25 to get a tech to your house to sort it out.

As for the £25 charge for attending a fault with customers equipment I think thats justified also, there are people who refuse to do any diagnosis with you on the phone.

I do think ntl should operate a system like sky, charge a install fee and make the equipment the customers responsibility after 12 months. I'm sure they would be happy to work with the faults guys if they thought they would get charged £70 to fix it.

At the end of the day people complain about anything and On balance free call outs to equipment is not offered by bt nor sky so ntl's service should be dearer as they are offering more.

Go on have a laugh tell your adsl supplier that your modem is faulty I'm sure they will tell you where you can buy one.