ITV call centre test - Page 2

Shaun · 07-01-2006, 14:14

Quote:

Originally Posted by Bill C

The show has now finished and they were still holding to talk to someone at bulldog and virgin mobile

They're probably still there trying to get hold of Bulldog - Lets all hope they had the brains to give up.

07-01-2006, 16:27

Quote:

Originally Posted by Chrysalis

haha funny. But waiting time is less important then first time resolution in my opinion. As long as its a free call I can stick the speakerphone on and dont mind waiting.

So you would wait the hour that they did last night to talk to bulldog, also remember that they had still not got through when the programe ended. I would dump any company who had me on hold for over 60 mins. I have better things to do with my life.

Chrysalis · 08-01-2006, 09:57

My point was first time resolution shouldnt be sacrificed for waiting times. Ideally both should be satisfactory but if I remember correctly bulldog keep their call centre in the uk and they could follow other companies outsource to india and probably cut waiting times to 5 to 10 mins but first time resolution would be out the window.

60 mins would be taking the **** but if the porblem got resolved I would soon forget about it.

marky · 08-01-2006, 09:59

Does anyone know if Itv got through yet