How long does it normally take for Cable Tv to be authorised? - Page 2

JDCD · 06-11-2005, 15:07

Quote:

Originally Posted by jimbo

Should now be sorted.

Unbelievable!!!!!!

Within 2 minutes of you getting involved, the problem is sorted! I am (almost) speechless!

Thanks a million!

You should be promoted to head of NTL customer services. I've spoken to 3 different people at NTL over the past couple of days, and nothing happens. Then in steps Jimbo, and voila!

Best Wishes

JDCD

quadplay · 06-11-2005, 15:08

Glad to be of assistance!

9083 · 06-11-2005, 20:04

Quote:

Originally Posted by Paul

Have you tried unplugging the box from the mains, wait 15 seconds and then plug it back it? Could help force the update required for the channels to work. If it doesn't work call them back and complain

Why not call them back and ask for 'advice'.

JDCD · 07-11-2005, 09:26

Quote:

Originally Posted by 9083

Why not call them back and ask for 'advice'.

No need, Jimbo sorted it out over the weekend (see above in thread) ;-)

mikerouse · 08-11-2005, 22:42

Quote:

Originally Posted by spike7451

It might be a bad connection or a attenuator/jellybean thats stoping the hit getting thru.Try this,Unplug the mains & lug back in while holding the arrow up/down buttons on the box till it says 'boot' ,then release.That'll force a software download.
Spike

Hello,

I have been having the same problem. I plugged back in and held the up and down arrows and go the "DIAG" screens. Page 9 status monitoring has "Tuning parameters corrupt" error 16 as one of the first entries followed later on by "Post RS Error x2 459000" error 302 as well as "Lost OOB Lock" error 167. Are these relevant to the reason why I cannot get any channels other than the very basic channels... not even sky one or e4? Is there anything I can do or do I have to call CS?

Yours in hope,

Mike

MovedGoalPosts · 09-11-2005, 00:08

mikerouse

to Cable Forum

I'm assuming you have only recently been installed?

You do need to call CS in the first instance. They can do some basic diagnostics from theri end to see that there is a connection. The software may need to be resent, or there might be something more fundamental. We have no way of telling from here, so give them a call in the morning.

Jordan · 15-11-2005, 22:16

i think i have the same problem
all i get is channel 1 2 3 4

And i also get a message saying dislodged card but its not actually dislodged

mikerouse · 15-11-2005, 22:53

Sounds like a call to customer services is in order.

Don't you even get channel 5 and BBC 3,4 and News 24?? I'm new to this, so forgive me if I'm wrong, but I'm guessing that the smart card hasn't been assigned to that particular set top box. Not sure though. Customer services on 0800 052 2000 should be able to help though.