Harlow CM20 Packet Loss and LAG - Page 2

sollp · 23-10-2005, 22:34

Quote:

Originally Posted by V3n0m

So what is the solution,besides finding another provider.which i really don't want to do

Well you need to make sure your set up is ok, if your using PC for gaming any of the usual checks like ad-aware spyware ect. Make sure your cable installation hasn't any loose connection within the house. Is it the gaming site only that has the issue? is it every site you browse?

Then if after this call NTL see if there is an issue with your installation, or that there could be problems within NTL network for this particular site.

V3n0m · 24-10-2005, 07:18

Yup all above is fine....about two months ago the broadband was running smooth with nice pings/no pckt losses and no lag,nothing has changed to my computer,connections,firewall etc....but since then its deterioated so bad that online gaming is virtually impossible...

I like many seem to be suffering after 4pm until about 2am,very inconsistent ping test results....download can be as low as 80 kbyte/sec up to 324 kbyte/sec...and this will vary every few seconds all over the place.

spankyone · 24-10-2005, 09:11

Quote:

Originally Posted by sollp

Well you need to make sure your set up is ok, if your using PC for gaming any of the usual checks like ad-aware spyware ect. Make sure your cable installation hasn't any loose connection within the house. Is it the gaming site only that has the issue? is it every site you browse?

Then if after this call NTL see if there is an issue with your installation, or that there could be problems within NTL network for this particular site.

My systems are fine and free of nasty spyware etc... ive tried 4 systems on my line and still the net probs remain. Also i should add on a phone call to NTL tech support they said they had no other reports of packet loss and high ping issues. They did lie to me over the phone as i know other people have complained about the same problems.
I understand that all the probs we have could be related to the network upgrades that are going on atm and tbh if it is then they should let us know that this type of thing could happen even if they only tell us on the phone.

sollp · 24-10-2005, 11:38

Quote:

Originally Posted by spankyone

My systems are fine and free of nasty spyware etc... ive tried 4 systems on my line and still the net probs remain. Also i should add on a phone call to NTL tech support they said they had no other reports of packet loss and high ping issues. They did lie to me over the phone as i know other people have complained about the same problems.
I understand that all the probs we have could be related to the network upgrades that are going on atm and tbh if it is then they should let us know that this type of thing could happen even if they only tell us on the phone.

Look there is a problem somewhere, but to say they have lied deliberately is wrong. Like any call centre some people don't fully understand the system, or don't have the facts straight to hand, or the fact they are given are often passed down the chain with different people having a slightly different slant on it. And sometimes they try to hard. Also they are not really going to know what affect the work will have on individual peoples service or in the network how it will be affected, all they probably know is work is taking place on certain dates.

monkey2468 · 24-10-2005, 12:53

There are problems in the cm18,cm19, and cm20 area. Its been looked into currently.

V3n0m · 24-10-2005, 13:02

And my area

sollp · 24-10-2005, 21:20

Quote:

Originally Posted by V3n0m

And my area

Your issues are not the same one that has been rectified in the poscode CM20, ect, this was a local network fault.

V3n0m · 24-10-2005, 23:37

Damn and there was me hoping for a quick fix

RossUK · 25-10-2005, 14:06

Quote:

Originally Posted by sollp

Your issues are not the same one that has been rectified in the poscode CM20, ect, this was a local network fault.

Sollp, i'll have a go on the xbox tonight and see if it's any better, i couldn't test it out since xbox live was down yesterday, i'll let you know if it's all good by tomorrow.

And a BIG thankyou to you Sollp, very nice and very helpful

RossUK · 26-10-2005, 11:53

Well, I don't know what the guys/gals did but it sure did work, my latency to xbox live is now 170ms instead of an unplayable 200+ and there is only 1 or 2 packets out of 20/25 lost now instead of 10-15

Thanks Sollp, and thanks to whoever else help you out, you're all

Ross.

ps. what was the problem anyway?