Slow browsing South Manchester - Page 2

Chrysalis · 28-10-2005, 05:42

sandinista someone like bill or ignition more suited to help you here, but have a look at your diagnostic screen for your modem and check to see if the power levels and stuff are ok, I would try and rule that out first.

sandinista · 28-10-2005, 19:21

Quote:

Originally Posted by Chrysalis

sandinista someone like bill or ignition more suited to help you here, but have a look at your diagnostic screen for your modem and check to see if the power levels and stuff are ok, I would try and rule that out first.

Thanks for the reply Chrysalis but I am on a STB (PACE) not modem, could this be the problem ? When I was upgraded to 1mb I was told I needed a new STB but it never arrived and as my BB worked ok for a time I never chased them up for a new one. My fault I know but I thought all was ok.

daxx · 29-10-2005, 05:23

No problems a few miles away from you SK9 locale

Chrysalis · 29-10-2005, 13:47

Quote:

Originally Posted by sandinista

Thanks for the reply Chrysalis but I am on a STB (PACE) not modem, could this be the problem ? When I was upgraded to 1mb I was told I needed a new STB but it never arrived and as my BB worked ok for a time I never chased them up for a new one. My fault I know but I thought all was ok.

Then chase up the new STB, I know of issues with ntl's network but the speeds you have reported seem far lower then a general contention issue, I dont know the specific's of how bad the old STB's perform.

Swipe · 31-10-2005, 10:51

Quote:

Originally Posted by sandinista

Right getting really p****d off with this now. I have taken my PC to my local computer shop Mighty Micro in Macc to get it checked out (cost me ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£25). They can't find any problem and can get 100kb/s for downloading using their broadband connection as opposed to what I am getting 27kb/s.

You should send NTL a letter stating the times of your phone calls and whom you spoke to. I would also include the invoice for the PC health check and request that your bill is credited to that amount once they have solved THEIR problem. That is ourageous.

sandinista · 06-11-2005, 13:40

Having almost lost the will to live at the end of last week, I dredged what remaining reserves of strength I have left and called tech support today, call no5, have got an engineer coming out 2morrow.

sandinista · 07-11-2005, 15:03

EUREEKA, engineer just called, he thought it was the STB so he put me a new samsung one in. That didn't do the trick so he eventually traced the fault to the ethernet/usb crossover adaptor. As he didn't have a spare one on the van we have connected via the ethernet directly, all is sweet now.

Chrysalis · 07-11-2005, 21:50

good stuff