Emails being blocked by NTL - Page 2

ozsat · 04-12-2005, 08:56

I often get e-mails bounced back by NTL for NTL users when I send them from my NTL account.

So they are blocking their own e-mails.

simbr · 05-12-2005, 23:10

That should only happen if the address you are sending to does not exist.

Ian Hunter · 13-01-2006, 12:15

Have had similar problems, with yahoogroups.

Went to the yahoo groups site, and could see that my ntlworld.com address was bouncing so sent a re-activation message.

Nothing happened for a couple of daysb and tried again. In the end I changed the email setting within Yahoo groups to not to convert to html, and the reactivation worked finally.

However still not seeing messages that i post to the groups or messages that other ntlworld.com emails have sent but other non ntl people are seeing them - as i get to see there replies.

nedsram · 13-01-2006, 13:35

Quote:

Originally Posted by Ian Hunter

Have had similar problems, with yahoogroups.

Went to the yahoo groups site, and could see that my ntlworld.com address was bouncing so sent a re-activation message.

Nothing happened for a couple of daysb and tried again. In the end I changed the email setting within Yahoo groups to not to convert to html, and the reactivation worked finally.

However still not seeing messages that i post to the groups or messages that other ntlworld.com emails have sent but other non ntl people are seeing them - as i get to see there replies.

I've also been having problems with yahoogroups for some time. About a month ago I finally received a bounce notification and responded. They then started coming again for a while - but have ceased again.

I'll try your suggestion and see if it works.

dotty · 13-01-2006, 23:20

Email has almost completely dried up- only one in last few days from gov.uk. Anyone know why?

jackclare · 14-01-2006, 20:49

Emails from Freeserve are being blocked. Ntl tell me that Wanadoo (freeserve) are the ones to deal with this. Wanadoo say that NTL employ the blocking firm so they should sort it out.
Surely two adults could sort the problem out without us suffering? I am also told that the NTL engineers are working on this problem. Does anybody know what is going on please?

nedsram · 15-01-2006, 22:10

Quote:

Originally Posted by nedsram

I've also been having problems with yahoogroups for some time. About a month ago I finally received a bounce notification and responded. They then started coming again for a while - but have ceased again.

I'll try your suggestion and see if it works.

No it didn't work. I can't work out exactly which server is in the SORBS database, but I have informed Yahoogroups of this issue, and await their response (if NTL allow me to receive it

). If I do get a response I'll post it here.

huxleypiguk · 15-01-2006, 22:22

Quote:

Originally Posted by jackclare

Emails from Freeserve are being blocked. Ntl tell me that Wanadoo (freeserve) are the ones to deal with this. Wanadoo say that NTL employ the blocking firm so they should sort it out.
Surely two adults could sort the problem out without us suffering? I am also told that the NTL engineers are working on this problem. Does anybody know what is going on please?

Had this with both wannadoo.fr and tiscali.it services. The SMTP retunr from one of them says that the e-mail is full, ie: ntl:s e-mail servers are full !

nedsram · 15-01-2006, 22:23

Quote:

Originally Posted by nedsram

No it didn't work. I can't work out exactly which server is in the SORBS database, but I have informed Yahoogroups of this issue, and await their response (if NTL allow me to receive it

). If I do get a response I'll post it here.

Surprisingly I got an immediate response. I say surprisingly because it actually reached me. Unfortunately the response was clearly computer generated, and makes no attempt to address the issues I raised, being just a standard response to any questions about bounced emails. I won't waste time posting the details. I've tried again, but I get the feeling that contacting "groups feedback" is a complete waste of time.

dotty · 15-01-2006, 23:28

Still no hotmail or tiscali mails from family arriving. Maybe others but no means of knowing what.

USIM · 16-01-2006, 10:17

Quote:

Originally Posted by dotty

Still no hotmail or tiscali mails from family arriving. Maybe others but no means of knowing what.

This has been going on for months now. Emails sent from my work account to any NTL account seem to have about a 30% chance of getting through. The usual error given is:

The following recipient(s) could not be reached:
my.name@ntlworld.com on 14/01/2006 17:46
Could not deliver the message in the time limit specified. Please retry or contact your administrator.
< mybigcompany.com #4.4.7 SMTP; >

(Obviously I've changed my email address, and the name of my company's SMTP email server)

The company I work for is a multinational telecomms company. I am sure we are not in SORBS or any other "spam" database. Our business depends on email communications.

Work colleagues have exactly the same problem with NTL accounts.

If you resend the email enough times it will get through. But since each "failed delivery" takes 24 hours this is really not a practical solution.

How do we effectively complain about this?

JadeFalcon · 17-01-2006, 11:00

i too am suffering this problem aswell
wtf is this happening anyways .. i can handle my own spam mails lol
i dont need to be babied by some company as to what emails i get and not get, as i've not had one off my lists for a month now grrrr who knows how many other ligitimate mails i have lost ?

ntl should turn this host blocking off + tutorials should be given to new customers as to how to block spam

17-01-2006, 12:36

Quote:

Originally Posted by JadeFalcon

i too am suffering this problem aswell
wtf is this happening anyways .. i can handle my own spam mails lol
i dont need to be babied by some company as to what emails i get and not get, as i've not had one off my lists for a month now grrrr who knows how many other ligitimate mails i have lost ?

ntl should turn this host blocking off + tutorials should be given to new customers as to how to block spam

First i do agree with you. However it is not long ago that there was user's on this very forum complaining bitterly that NTL were doing nothing to stop Spam . How times have changed

.

ian@huth · 17-01-2006, 12:56

I had a problem logging into my online banking account yesterday after they had been doing major work at the weekend on the bank's systems. I went through the online procedure recommended to reset the account details. This involved being given part of a special password on their site with the other half being emailed to me within two hours. No such email arrived within 24 hours so I phoned the bank. They checked and told me that they had the email logged as being sent an hour after my request. Checked with webmail to see if it was sitting in the spam folder but it wasn't. Appears to have vanished into thin air.

One thing that I did notice though when checking various things was that I do not appear to be going through a proxy now, usually on a Nottingham one by default.

jackclare · 17-01-2006, 21:52

Quote:

Originally Posted by huxleypiguk

Had this with both wannadoo.fr and tiscali.it services. The SMTP retunr from one of them says that the e-mail is full, ie: ntl:s e-mail servers are full !

It is amazing. 5 or 6 days ago I went to town after receiving from NTL broadband support the usual nothing to do with us - up to Wanadoo (or words to that effect) and then they said it was a known problem and my complaint had been escalated. The engineers were working on it, should be sorted in 24 hours. After 24 hours was told that was wrong, takes up to 72 hours. To cut a long story short I rang after 72 hours and they said give it another day or two. So I said will give you until Monday. This AM my freeserve correspondent sent a test that came through, as did a receipt for my reply. Two more were sent to me but had not arrived at lunchtime.At 9pm I tried again and what did I receive, one from Saturday, one from Sunday an d two from today. They must have cleared the problem - I HOPE Will see what happens.