Ntl TV remote control

[sirsimon]

Originally Posted by Summer

HELP!!!!! been waiting for a new samsung keyboard for over 2 weeks
i didnt ask for a new box BUT had just had 2 paces boxs (broke) removed
i told them a remote is no good as i cant hold it with arthritis,
what do i do pls

if you have a pace KB simply tell ntl you now have a samsung STB i would of thought a simple exchange would be done [was for me when i had a pace swapped for samsung stb] give them a call n ask ?

Originally Posted by Summer

HELP!!!!! been waiting for a new samsung keyboard for over 2 weeks
i didnt ask for a new box BUT had just had 2 paces boxs (broke) removed
i told them a remote is no good as i cant hold it with arthritis,
what do i do pls

Call customer service they will be able to help you

[Tristan]

Originally Posted by bdav

Do they code the remotes deliberatly? I dont really see the point if a remote will controll one pace 4000 box but not another - is this the software in the different regions or the remote?

NTL remotes come in many shapes, but only talk one of two languages. The blue remotes talk one language, and the black/dark grey remotes another.

As to which remote operates which boxes, it works like this:

Langley

Blue remotes operate all boxes


Bromley

Black remotes operate all boxes except Samsung
Blue remotes operate Samsung and Pace 4000 (but no other Pace boxes)

[Summer]

Originally Posted by Bill C

Call customer service they will be able to help you

have spoke to them several times now (5 calls so far) and still no keyboard
this has been going on over 4 weeks