Can not access Email - Page 2

patrickp · 04-09-2005, 15:15

Quote:

Originally Posted by Buzzby

One of my e-mail a/c's went tits up 2 weeks ago. It will not respond to my id & pswrd.
The a/c still exists, if i try to creat a new a/c with the original details it will fail as it exists.
BB support ( india? ) say the a/c is inactive!!! Well i used it on a regular basis, daily, weekly for at least the last year. Well done ntl.

Hmm, see my response to liamboyle06 in the post just before yours, Buzzby. I don't think this is a situation that's likely to occur, but I have known it to. If Support is saying your account is inactive, maybe you should check it out?

Buzzby · 04-09-2005, 17:10

Sorry patrickp no does work. My a/c exists, if i try to create a new a/c with my original address it fails because it already exists!
I did try your idea, no go.

simbr · 05-09-2005, 12:03

Quote:

Originally Posted by Buzzby

One of my e-mail a/c's went tits up 2 weeks ago. It will not respond to my id & pswrd.
The a/c still exists, if i try to creat a new a/c with the original details it will fail as it exists.
BB support ( india? ) say the a/c is inactive!!! Well i used it on a regular basis, daily, weekly for at least the last year. Well done ntl.

Try logging into the email management system using any of your email addresses at
https://autoreg.autoregister.net/cgi-bin/xtrmail
If the email address you are having problems with is listed there and is not the main account, click "modify" then "continue" (without making any changes) to refresh the account.

If the account is not visible or is the main account go to
https://autoreg.autoregister.net/cgi-bin/chgpwd
and enter the username and current password three times, if the account is still present on the system but inactive this should refresh it.

Georgeh · 17-10-2005, 21:02

I have been unable to receive email since Sunday (sending is still ok and logging onto webmail is still ok).

I use Outlook 2003 and I get the error message:
Task 'pop.ntlworld.com - Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

Are other people having the same problem or is just me?

Checked using the method above and my email address is still OK.
the only thing that may have caused the problem is that I had a windows update at the weekend.

What else should I do?

simbr · 18-10-2005, 09:44

Are you running any AV software?

Georgeh · 18-10-2005, 10:43

Yes, NTL Netguard (loaded a couple of weeks ago) and I have the windows XP firewall switched on (I switched off to see what happens, but no effect). I also use a Linksys router with a hardware wirewall, but I have not changed anything on this router.

I also created a new account in Outlook and tested the connection and it passed all the tests, including receiving email. But I still can't download email.

The only thing I cannot test is if something as changed on the NTL server.

Quote:

Originally Posted by simbr

Are you running any AV software?

SMHarman · 18-10-2005, 12:42

Quote:

Originally Posted by Georgeh

I use Outlook 2003 and I get the error message:
Task 'pop.ntlworld.com - Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

Sounds like a problem with ntls pop servers. What AV are you running, does that have mail virus protection that has resulted in the pop on the mail settings being replaced with "localhost"?

Georgeh · 19-10-2005, 00:00

It's NTL's Netguard. So I think there should be no problem there.

Quote:

Originally Posted by SMHarman

Sounds like a problem with ntls pop servers. What AV are you running, does that have mail virus protection that has resulted in the pop on the mail settings being replaced with "localhost"?

19-10-2005, 10:09

I'm having problems - and did so last week - using email via two PCs, one running Outlook, one OE. Getting broken connection/timeout error messages. Nowt on Service Status I see (better to come on here to find out what's going on). Can anyone from NTL enlighten?

19-10-2005, 10:55

Quote:

Originally Posted by andyl

I'm having problems - and did so last week - using email via two PCs, one running Outlook, one OE. Getting broken connection/timeout error messages. Nowt on Service Status I see (better to come on here to find out what's going on). Can anyone from NTL enlighten?

5 mins after you posted, a nationwide email problem was put up on the service status page.

http://www.ntl-isp.ntl.com/ServiceStatus/

19-10-2005, 10:59

Quote:

Originally Posted by XFS03

5 mins after you posted, a nationwide email problem was put up on the service status page.

http://www.ntl-isp.ntl.com/ServiceStatus/

Cheers for that

Georgeh · 19-10-2005, 18:16

Now Sorted!

I switched off Netguard and all the emails down loaded. Switched Netguard back on, tested it with new email and everything dowloaded. Looks like it was Netguard that was causing the problem.

By the way NTL do not support Outlook and would not help me.

Quote:

Originally Posted by SMHarman

Sounds like a problem with ntls pop servers. What AV are you running, does that have mail virus protection that has resulted in the pop on the mail settings being replaced with "localhost"?

20-10-2005, 12:20

Has it gone down again?

Hom3r · 20-10-2005, 12:25

I can't access by email

20-10-2005, 12:29

Bums.

(the first time I've ever used this icon - but I'm afraid the bad old days of a stupidly fragile email system are retrning. Someone from NTL please tell me I'm wrong)