Can't sign into VM !

[joglynne]

Originally Posted by Itshim

Repeat can NOT get to my account, so cannot amend anything have moved all that need to know elsewhere years ago. That means to make clear , can not change anything to do with virgin. Package , bb speed etc

hi itshim, I guess you have probably tried but, when I couldn't get in online I did manage to use my login details to use the mobile app. I use an android phone and although it's not as simple as the My VM online site it does allow you to change your package and bb speed etc you just have to forget any logical places to find things and head first to the "help" option.

[Itshim]

Originally Posted by joglynne

hi itshim, I guess you have probably tried but, when I couldn't get in online I did manage to use my login details to use the mobile app. I use an android phone and although it's not as simple as the My VM online site it does allow you to change your package and bb speed etc you just have to forget any logical places to find things and head first to the "help" option.

Yep tried android and windows 11 , long "talk" via Facebook, last nite told it is still an active ticket . Don't think they have a clue . Managed to get a copy of last bill sent to a different e mail. Whatever I use I cant register my account, nothing is ever sent/reach my new email address, as asked for by them , and yes it was working upto about 3 weeks ago.