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Mass pixelation
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Old 19-06-2023, 19:49   #16
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Re: Mass pixelation
The pixelation issue has got worse just lately. Quite bad at the mo on ITV 7.30pm onwards.
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Old 19-06-2023, 20:04   #17
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Re: Mass pixelation
Channel 4 is bad to
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Old 19-06-2023, 20:56   #18
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Re: Mass pixelation
My channels are pixelating and it’s been nearly 24 hrs since our internet stopped working. B42 area.
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Old 19-06-2023, 21:34   #19
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Re: Mass pixelation
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Originally Posted by Gavin-D View Post
Channel 4 pretty bad tonight on the England game
Same for me----worst than the England cricket i've been watching.

There seems to be a general problem but no comments from Virgin.
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Old 19-06-2023, 21:40   #20
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Re: Mass pixelation
E mail now coming through but TV just as bad on every channel I try.
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Old 19-06-2023, 21:59   #21
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Re: Mass pixelation
Has anyone reported it
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Old 20-06-2023, 05:27   #22
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Re: Mass pixelation
Its being looked into; job number F010763089 but time scale of 26/06/2023 4.10pm
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Old 20-06-2023, 09:07   #23
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Re: Mass pixelation
Not only getting pixelation on various TV channels, but my phone is out of service, too (Area 30 - supposed to be fixed today).

I wonder if the lightning storms have anything to do with it.
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Old 20-06-2023, 09:11   #24
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Re: Mass pixelation
Everyone banging on about emails I still don’t have internet B42 area. Wan light is blue and blinking slowly.
Last edited by cupcakes aka dd; 20-06-2023 at 09:12. Reason: Update
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Old 20-06-2023, 10:27   #25
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Re: Mass pixelation
Quote:
Originally Posted by cupcakes aka dd View Post
Everyone banging on about emails I still don’t have internet B42 area. Wan light is blue and blinking slowly.
Posting in a thread about TV pixellation or the email issue isn't going to help you get it resolved. I'm not aware of a big broadband outage in Birmingham, but you could be affected by something very localised, or maybe it's just a fault at your home. I suggest you contact VM about it.
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Old 20-06-2023, 10:48   #26
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Re: Mass pixelation
Quote:
Originally Posted by spiderplant View Post
Posting in a thread about TV pixellation or the email issue isn't going to help you get it resolved. I'm not aware of a big broadband outage in Birmingham, but you could be affected by something very localised, or maybe it's just a fault at your home. I suggest you contact VM about it.



Both the TV pixelation & email issues have F numbers on the service status page so they are being investigated

TV pixelation - F010763089; estimated fix... 26th June, 4.10pm
Email issue - F010762348; estimated fix...today, 4.00pm
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Old 20-06-2023, 11:40   #27
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Re: Mass pixelation
Thanks for info Spiderplant. I would love to talk to someone but we are in the perfect storm. I’ll try.
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Old 20-06-2023, 16:47   #28
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Re: Mass pixelation
Hope I'm not tempting fate but the picture has been perfect all day in area 21.
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Old 20-06-2023, 17:33   #29
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Re: Mass pixelation
Yeah all good so far in the suffolk area too.
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Old 20-06-2023, 18:27   #30
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Re: Mass pixelation
I've been having this problem for weeks now, especially on the BBC news channels.
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