Virgin Media Homeworks 300Mb

[alanbjames]

i already have the hub 3 thats what i cant understand why waste money on a new hub 3 when i have a hub 3? lol

[BenMcr]

That shouldn't be happening. There is validation in the system to ensure that the right kit is available for each tier of service. But it shouldn't prompt (and usually doesn't prompt) for the same kit to be sent out.

[Kushan]

Ben, is it possible that alanbjames has a trial hub, which potentially has a different MAC address range that the system is checking?

[BenMcr]

That shouldn't be an issue. The system codes that identify it's a Hub 3.0 are the same across all of them.

[Synthetic]

I think we're more interested in the 200meg upload going to 20Meg than the 300Meg add on

[Ignitionnet]

Originally Posted by BenMcr

That shouldn't be an issue. The system codes that identify it's a Hub 3.0 are the same across all of them.

System confused by CS sending out new CPE to customers just because they call in and ask for it perhaps.

---------- Post added at 12:22 ---------- Previous post was at 12:14 ----------

Originally Posted by ileikcaek

I don't think this product offering makes sense

Why can't they keep it simple like Virgin Media Ireland's packages rather than piling the offerings sky high and making the prices high in comparison to boot?

You answered your own question by complaining about the price. The Irish don't have a mass of pile high, sell cheap ISPs so don't have the attitude that broadband should be nearly free.

The one product VM Ireland offer is £50 a month for VoIP phone, calls and broadband. Hardly anyone would buy that at even close to list price here as Sky and TalkTalk trained them that broadband is a freebie with TV / line rental.

---------- Post added at 12:23 ---------- Previous post was at 12:22 ----------

Originally Posted by BenMcr

Nope. The website is correct. HomeWorks with 300 is now available. 300Mb is only available as part of the HomeWorks bundle, which as it says is an add on to any currently advertised bundle including 200Mbit.

Thank you, Ben.

[JordanTheToaster]

I just ordered this on the phone but the guy on the other end never said anything about needing the hub 3 but as i have the 2AC i'm kinda confused as to whats going to happen when it goes to 300.

[BenMcr]

You shouldn't lose your existing service, but you won't get the 300Mbit service until you get the Hub 3.0

[JordanTheToaster]

Originally Posted by BenMcr

You shouldn't lose your existing service, but you won't get the 300Mbit service until you get the Hub 3.0

So my question is now do i have to ask for one or will they send one out?

[BenMcr]

It should be required as part of the order process if you don't already have a Hub 3.0, even though it wasn't mentioned.

However it would be worth double checking that it has been ordered correctly

[JordanTheToaster]

Originally Posted by BenMcr

It should be required as part of the order process if you don't already have a Hub 3.0, even though it wasn't mentioned.

However it would be worth double checking that it has been ordered correctly

Oh bouncy balls yeah i knew this wasn't going to be that simple so i would just call them again and ask basically?

[BenMcr]

Yup - the order number for existing customers is 0800 064 3855

[JordanTheToaster]

Originally Posted by BenMcr

Yup - the order number for existing customers is 0800 064 3855

They seem to think i have the 3.0 because i have 200 meg which is very strange because i swear what i'm looking at is a 2AC

[vm_tech]

I believe Bath isn't 300meg ready yet. I may be wrong though...

[JordanTheToaster]

Originally Posted by vm_tech

I believe Bath isn't 300meg ready yet. I may be wrong though...

Well everything went through i have a Hub 3.0 coming and the 300 is going to be activated tomorrow.